Change Your Chase Address Online, by Phone, or in Branch
You can update your mailing address on a Chase bank account through your online account, by calling Chase customer service, or by visiting a branch in person. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you use Chase for a credit card, checking account, or savings account, the address change applies to that specific product, not automatically to all your Chase accounts.
Chase keeps your mailing address separate from your billing address on credit cards. Your mailing address is where Chase sends statements and notices. Your billing address is the address tied to your credit card for fraud detection and verification purposes. You may need to update both if you have moved.
Key Takeaways
- Log into your Chase account online, go to Profile or Account Settings, and update your address in the personal information section — this is the fastest method.
- Call Chase customer service at the number on the back of your card or your statement to change your address by phone without logging in.
- Visit a Chase branch with a photo ID and ask a teller to update your address on file for your specific account.
- Address changes made online or by phone usually take effect within one business day, but allow up to five business days for mail delivery to reflect the change.
- If you have multiple Chase accounts (checking, savings, credit card), you must update the address separately for each one.
Update Your Address Online Through Chase.com
Log into your Chase account at chase.com using your username and password. Once you are logged in, look for a menu option labeled "Profile," "Settings," "Account Settings," or "Preferences" — the exact name varies depending on whether you are accessing a checking account, savings account, or credit card account.
Click on the option to edit your personal information or profile. You will see a section for your mailing address. Delete the old address and type in your new street address, city, state, and ZIP code. Make sure the spelling and numbers are correct, because Chase uses this address to mail statements and important notices. Click "Save" or "Confirm" to submit the change.
Chase will send you a confirmation email to the email address on file within a few minutes. The address change usually takes effect within one business day. If you do not see the confirmation email, check your spam folder or log back into your account to verify the change went through.
Change Your Address by Phone
Call the customer service number on the back of your Chase card, on your most recent statement, or on your account documents. Have your account number and a form of identification ready — the representative may ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened the account.
Tell the representative you want to update your mailing address. Spell out your new address clearly, including the street number, street name, apartment or unit number if applicable, city, state, and ZIP code. The representative will read it back to you to confirm. Ask them to note in your account when the change will take effect — usually within one business day.
Request a confirmation number for your records. This gives you proof that you called and made the request, which is useful if there is a delay or if mail continues to arrive at your old address.
Update Your Address in Person at a Chase Branch
Visit any Chase branch location during business hours. Bring a photo ID such as a driver's license, passport, or state ID card. Tell a teller or branch representative that you need to update your mailing address on your account.
The representative will ask for your account number and will verify your identity using your photo ID. They may also ask security questions. Once verified, they will update your address in the system right away. Ask them to print or write down a confirmation showing the old address and the new address so you have proof of the change.
Address changes made in branch usually take effect when ready in the Chase system, though it may take a few business days for mail to stop arriving at your old address and start arriving at your new one.
Update a Billing Address on a Chase Credit Card
Your billing address on a credit card is different from your mailing address. The billing address is used for fraud detection and to verify your identity when you make online purchases. If you have moved, you should update both your mailing address and your billing address.
To change your billing address, log into your credit card account on chase.com, find the card settings or account details section, and look for an option to edit your billing address. You can also call the number on the back of your credit card and ask the representative to update your billing address. The process is the same as updating your mailing address — spell it out clearly and ask for a confirmation number.
Some merchants and online retailers use your billing address to verify that you are the cardholder. If your billing address does not match what you provided when you set up the card, some transactions may be declined. Update this address as soon as you move to avoid payment problems.
What Happens to Mail Sent to Your Old Address
Even after you update your address with Chase, mail that was already in the postal system may still arrive at your old address. This can take one to two weeks depending on how far along the mail was when you made the change. If you are concerned about statements or notices going to the wrong place, contact your local post office and file a change of address form with the United States Postal Service (USPS). This will forward mail from your old address to your new one for up to 12 months.
If you receive Chase mail at your old address after you have moved, do not throw it away — it may contain important account information or notices. Open it to see what it is, and if it is sensitive information, shred it before discarding. You can also contact Chase to confirm they have your new address on file.
Update Your Address on Multiple Chase Accounts
If you have more than one account with Chase — for example, a checking account, a savings account, and a credit card — you must update your address separately for each one. Changing the address on your checking account does not automatically change it on your credit card or savings account.
Log into each account individually and follow the steps above to update the mailing address. If you use the phone method, tell the representative which account you are calling about by providing the account number. If you visit a branch, bring all your account numbers or cards so the teller can update each one while you are there.
Frequently Asked Questions
How long does it take for my Chase address change to go into effect?
Address changes made online or by phone usually take effect within one business day. Changes made in person at a branch take effect when ready in the Chase system. However, mail that Chase has already sent may still arrive at your old address for one to two weeks after you make the change.
Will changing my address affect my credit score?
No. Updating your address with Chase does not affect your credit score. Your credit report is tied to your name, Social Security number, and account history — not your address. You can change your address as many times as you need without any impact on your credit.
Can I change my address if I do not have online access to my account?
Yes. You can change your address by calling Chase customer service or by visiting a branch in person. Both methods work without logging into your online account. Have your account number and photo ID ready.
What if I have a joint account with someone else?
If your account is joint, either account holder can request an address change. The new address will explore to both people on the account. If you and the other account holder have different mailing addresses, contact Chase to discuss your options — some accounts allow separate mailing addresses for each person.
Do I need to update my address with Chase if I only have a credit card?
Yes. Update both your mailing address and your billing address on your credit card. Your mailing address is where Chase sends your statement. Your billing address is used to verify your identity for online purchases and fraud prevention. Both should match your current location.