Change your Chase address online, by phone, or in person at a branch
You can update your mailing address with Chase through three routes: online through your account, by calling customer service, or by visiting a branch in person. The online method is fastest — it takes minutes and the change usually takes effect within one business day. Phone and branch visits work the same way but take longer because a representative has to process the request manually.
Chase uses your address for statements, tax documents, and account correspondence. If you move and do not update it, you may miss important notices, and your account security can be affected if mail goes to the wrong place. The process is the same whether you have a checking account, savings account, or credit card.
Key Takeaways
- Online address changes through Chase.com or the Chase mobile app take effect within one business day and require only your login credentials.
- Phone updates through Chase customer service (1-800-935-9935) work if you cannot access your online account, but take longer to process.
- In-person changes at a Chase branch require a government-issued ID and proof of your new address, such as a utility bill or lease.
- You may need to update your address separately for different account types if you hold multiple products with Chase.
- If you have a Chase credit card, updating your mailing address does not automatically update your billing address — you may need to change both.
Change your address online through Chase.com
Log into your Chase account at Chase.com using your username and password. Once you are signed in, look for "Profile" or "Settings" in the top right corner of the page, then select "Personal Information" or "Account Settings" depending on your account type.
Find the section labeled "Address" or "Mailing Address" and click "Edit" or "Change." Enter your new street address, city, state, and ZIP code. Chase will ask you to confirm the address before you submit. After you submit, you will see a confirmation message on screen. The change usually takes effect within one business day, though Chase may send a confirmation letter to your old address as a security measure.
If you use the Chase mobile app, the process is similar: tap the menu icon (three horizontal lines), select "Settings," then "Personal Information," then find and edit your address the same way.
Change your address by phone with Chase customer service
Call Chase customer service at 1-800-935-9935. Have your account number and the last four digits of your Social Security number ready. A representative will verify your identity by asking security questions, then ask for your new address.
Provide your complete new address: street address, apartment or unit number if applicable, city, state, and ZIP code. The representative will read it back to you to confirm. The change will be processed, though it may take two to three business days to appear in your account. Chase will mail a confirmation to your new address once the change is complete.
Change your address in person at a Chase branch
Visit any Chase branch with a government-issued photo ID (driver's license, passport, or state ID) and proof of your new address. Acceptable proof includes a recent utility bill, lease agreement, mortgage statement, or government mail with your name and new address on it. The document should be dated within the last 60 days.
Tell the branch representative you need to update your mailing address. They will ask to see your ID and address proof, then process the change in their system. The update usually takes effect the same day or within one business day. You will receive a written confirmation before you leave the branch.
Update your billing address separately if you have a Chase credit card
If you hold a Chase credit card, your mailing address and billing address may be stored separately in Chase's system. Changing your mailing address does not automatically change your billing address. You need to update both if they should be the same.
To change your credit card billing address, log into your Chase account, find your credit card, and look for "Account Settings" or "Billing Information." You can also call the number on the back of your card and ask a representative to update your billing address. Provide the new address and confirm it before the representative ends the call.
What happens if you have multiple Chase accounts
If you have more than one account with Chase — for example, a checking account and a savings account, or a personal account and a business account — you may need to update your address for each one separately. When you change your address online or by phone, ask the representative whether the change applies to all your accounts or only the one you are currently accessing.
Some Chase customers find that changing the address on one account does not automatically update it on another. If you have multiple accounts, log into each one after you make the change and verify that the new address appears. If it does not, contact Chase again and specify which account needs the update.
Verify your address change was processed
After you change your address, log back into your Chase account within two business days and check your profile to confirm the new address appears. If you changed it by phone or in person, you should receive a confirmation letter at your new address within one to two weeks.
If your address does not update after three business days, or if you do not receive a confirmation letter within two weeks, call Chase customer service again. Have your account number ready and ask them to confirm the address on file. If there was an error, they can correct it when ready.
Frequently Asked Questions
Can I change my Chase address if I do not have online access?
Yes. Call 1-800-935-9935 and a representative will update your address over the phone. You will need your account number and the last four digits of your Social Security number. The change takes two to three business days to process.
Will changing my address affect my credit score?
No. Updating your mailing address with Chase does not affect your credit score or credit report. It is an administrative change only.
What if I am moving to a different country?
Chase does not accept international mailing addresses for most accounts. Contact Chase customer service at 1-800-935-9935 to discuss your options. You may need to keep a U.S. address on file or close your account if you are relocating permanently outside the United States.
How long does it take for my address change to show up on statements?
Your new address will appear on statements generated after the change takes effect. If you changed your address online, the next statement should show the new address within one to two billing cycles. Phone and in-person changes may take longer.
Do I need to update my address with Chase if I only have a credit card?
Yes. Even if you only have a Chase credit card and no checking or savings account, you should update your billing address so statements and important notices reach you. Follow the same process: online through your account, by phone, or in person at a branch.