You can change a FedEx delivery address online, by phone, or through the FedEx app—but only if the package hasn't left the facility yet

FedEx lets you redirect a package to a different address, but timing matters. If your package is still at a sorting facility or distribution center, you can change the address through your FedEx account, the FedEx mobile app, or by calling FedEx directly. Once a driver has picked up the package for delivery that day, changing the address becomes much harder and may not be possible.

The fastest way is usually the FedEx website or app if you have a FedEx account and the tracking number. If you don't have an account or prefer to speak to someone, calling 1-800-463-3339 works, though wait times can be long during peak hours. The key is acting as soon as you know the address is wrong—the sooner you contact FedEx, the better your chances of a successful change.

Key Takeaways

  • You must have the tracking number to change a FedEx delivery address, which you can find in your shipping confirmation email or account.
  • Address changes work best if the package is still in transit between facilities; once it's out for delivery that day, FedEx cannot redirect it to a new address.
  • The FedEx website, mobile app, and phone line (1-800-463-3339) all allow address changes, but the website and app are usually fastest.
  • If the address change is denied, FedEx may offer to hold the package at a nearby location for you to pick up instead.
  • Some senders allow address changes through their own website or customer service—check your order confirmation before contacting FedEx.

Changing the address through your FedEx account online

Go to fedex.com and sign in to your FedEx account. If you don't have one, you can create one for free using your email address. Once logged in, find the "Track" or "Manage Shipments" section and enter your tracking number.

Click on the shipment and look for an option to "Change Delivery" or "Manage Delivery." This button appears only if the package is still may be able to access for a change—if it's already out for delivery or has been delivered, the option will be grayed out or missing. If the button is available, select it and enter the new address. FedEx will confirm whether the change is possible and show you the new estimated delivery date.

Using the FedEx mobile app to redirect your package

read the FedEx app on your phone (available on both iOS and Android) and sign in with your FedEx account. Tap "Track" at the bottom of the screen and enter your tracking number.

Once the shipment appears, tap on it to open the details. Look for "Manage Delivery" or a similar option. If the package is still may be able to access for redirection, you'll see a prompt to enter a new address. The app works the same way as the website—you enter the new address, and FedEx tells you whether the change went through and when the package will now arrive.

Calling FedEx customer service to change the address

Call 1-800-463-3339 and have your tracking number ready. A representative will look up your shipment and ask you for the new delivery address. They can also tell you whether the package is still may be able to access for a change based on its current location.

Phone support is useful if you don't have an online account or if the website and app show the change as unavailable—sometimes a representative can override this or offer alternatives. Be prepared for wait times, especially during morning and evening hours. If you're calling about a package sent to you by someone else, have the sender's name and order number handy, as FedEx may ask for it.

What happens if the address change is too late

If FedEx tells you the package is already out for delivery or too close to delivery to change the address, you have a few options. You can ask FedEx to hold the package at a nearby FedEx location (a FedEx Office, FedEx Ground location, or FedEx Station) for you to pick up instead. This usually takes one business day.

Alternatively, you can refuse the delivery when the driver arrives, which sends the package back to the sender. The sender can then reship it to the correct address, but this adds several days to the process. If the package has already been delivered to the wrong address, contact the recipient at that address and ask them to refuse it or hold it for you to pick up.

Checking whether the sender allows address changes

Before contacting FedEx, check your order confirmation email from the retailer or sender. Many companies (Amazon, Walmart, Best Buy, and others) allow you to change the delivery address directly through their website or app, sometimes up to a few hours before delivery. This is often faster than going through FedEx because the sender can update the information before it reaches FedEx's system.

Log into your account with the retailer, find the order, and look for an option to "Change Address" or "Modify Delivery." If that option is available and you use it, FedEx will receive the updated address automatically. If the retailer's system won't let you change it, then contact FedEx directly using the methods above.

Why FedEx can't change addresses after a certain point

FedEx's delivery network moves packages through sorting facilities and distribution centers throughout the day. Once a package reaches the local delivery facility and is loaded onto a driver's truck for that day's route, the address on the package label is locked in. Changing it at that point would require the driver to remove the package from the truck, re-sort it, and reroute it—which isn't operationally possible during a delivery day.

This is why timing is critical. A package sitting at a regional distribution center can be redirected easily because it hasn't been assigned to a specific delivery route yet. But once it's in the local delivery area, FedEx's system treats it as committed to that address. Knowing your tracking number and checking the package status regularly gives you the best window to make a change.

Frequently Asked Questions

Can I change a FedEx address if the package is already out for delivery?

No, once a package is on a delivery truck, FedEx cannot change the address. Your options are to refuse the delivery when the driver arrives (which sends it back to the sender), ask FedEx to hold it at a nearby location for pickup, or contact the person at the delivery address and ask them to refuse it or hold it for you.

Do I need a FedEx account to change an address?

No. You can call 1-800-463-3339 without an account and provide your tracking number. However, having an account makes the process faster because you can change the address yourself online or through the app without waiting on hold.

What if I don't have the tracking number?

Check your shipping confirmation email from the sender—the tracking number is usually there. If you can't find it, contact the sender (the retailer or person who shipped it) and ask them for the tracking number. FedEx cannot look up a package without it.

Can the sender change the address instead of me?

Yes. If you contact the sender and explain the address is wrong, they can often change it through their own system before the package ships or while it's still in transit. This is sometimes faster than going through FedEx directly, especially if the sender is a large retailer.

Will changing the address delay my delivery?

It depends on how far the package has traveled and how far away the new address is. If the new address is in the same delivery area, there may be no delay. If it's in a different city or region, the package may need to be rerouted through different facilities, which can add one to three business days.