Where to find your address settings in Amazon

Your address in Amazon lives in two places: your account settings and your individual orders. To change the address Amazon uses by default for new purchases, go to Account in the top right corner, then select Your Account. From there, click Addresses on the left side. You will see all addresses you have saved. Click Edit next to the one you want to change, update the street, city, state, or ZIP code, and click Save Changes.

If you want to change the address for an order you have already placed but has not shipped yet, go to Returns & Orders instead. Find the order in your list, click on it, and look for a link that says Change delivery address. This option only appears if the order has not left the warehouse. Once an order ships, you cannot change the address through your account — you will need to contact Amazon Customer Service or refuse the package and reorder it to your new address.

Amazon also lets you add multiple addresses to your account so you can choose a different one at checkout without editing your default. This is useful if you split time between two homes or want packages sent to your workplace sometimes.

Key Takeaways

  • Change your default address by going to Account, then Your Account, then Addresses, and clicking Edit next to the address you want to update.
  • For orders that have not shipped yet, find the order in Returns & Orders and select Change delivery address before the warehouse processes it.
  • Once an order ships, you cannot change the address through your account and will need to contact Amazon or refuse delivery and reorder.
  • You can save multiple addresses to your account and choose a different one at checkout without editing your default address.

Changing your address before checkout

The easiest time to use a different address is during checkout, before you place the order. When you reach the shipping address step, click Change next to your default address. You will see a list of all saved addresses. Select the one you want, or click Add a new address to enter a completely new one. Amazon will remember this address for future orders if you save it.

If you are changing your address because you moved and want all future orders to go to your new home, update your default address in Account settings instead of changing it at checkout each time. This takes one minute and saves you a step on every order going forward.

What happens if you change your address after ordering

Amazon's window to change an address after you order is narrow. You have until the order enters the carrier's system — usually within a few hours of placing it. Once Amazon hands the package to UPS, FedEx, USPS, or another carrier, the address is locked and cannot be changed through your account.

If you catch the order before it ships, go to Returns & Orders, click the order, and select Change delivery address. You will see whether the option is still available. If it is grayed out, the order has already shipped and you will need to either refuse delivery when it arrives or contact Amazon Customer Service to discuss your options.

If the package has already shipped to your old address, you can refuse delivery when it arrives, and Amazon will refund you. You can then place a new order with your correct address. Some carriers also allow you to request a redirect to a new address, though this depends on the carrier and how far along the delivery is.

Adding and managing multiple addresses

To add a new address without changing your default, go to Account, then Your Account, then Addresses. Click Add address and enter the full details: street, city, state, ZIP code, and phone number. Amazon will ask you to confirm the address format is correct. Once saved, this address appears in your list and you can choose it at checkout anytime.

You can have as many addresses as you want on your account. To remove one you no longer use, click Delete next to it in your address list. You cannot delete your default address unless you set a different one as default first. To change which address is your default, click Set as default next to the address you want to use for new orders.

If you move and want to delete your old address, set your new address as default first, then delete the old one. This prevents Amazon from accidentally sending an order to the wrong place if you forget to change it at checkout.

Fixing address problems and delivery issues

If Amazon rejected your address as undeliverable or incorrectly formatted, you will see an error message during checkout. Common reasons include a missing apartment number, an incorrect ZIP code, or a street name Amazon does not recognize. Go back and check the address against your lease, utility bill, or mail. Make sure the apartment or unit number is included if you live in a multi-unit building.

If you entered your address correctly but Amazon still will not accept it, try entering it slightly differently — for example, "Street" instead of "St." or the full state name instead of the abbreviation. If that does not work, contact Amazon Customer Service and provide a photo of your address on a piece of mail or a utility bill. They can manually verify the address and add it to your account.

If a package was delivered to your old address by mistake, check with your neighbors or the current resident at that address. You can also contact the carrier (UPS, FedEx, or USPS) with your tracking number and ask them to retrieve the package. If the package cannot be recovered, contact Amazon Customer Service with your order number and they will investigate the delivery and may issue a refund or replacement.

Address requirements and what Amazon needs

Amazon requires a street address, city, state, and ZIP code for all deliveries within the United States. A phone number is also required. You cannot use a PO box for most Amazon orders, though some items can be sent to Amazon lockers or held for pickup at Whole Foods if you have a Prime membership.

If you live in an apartment or condo, include your unit or apartment number in the street address line. If you do not, the package may be left at the building entrance or with the front desk, and you might not receive it. For rural addresses, include any lot numbers or directions that help the carrier find your home.

International addresses follow different rules depending on the country. If you are sending a package outside the United States, check whether Amazon ships to that country and whether the address format is accepted. Some countries require a postal code format different from the US ZIP code system.

Frequently Asked Questions

Can I change my address if my order has already shipped?

No, once your order ships, the address is locked and cannot be changed through your account. You can refuse delivery when the package arrives, and Amazon will refund you. You can then place a new order with your correct address. Some carriers allow address redirects, but this depends on how far along the delivery is.

How long do I have to change my address after placing an order?

You usually have a few hours before Amazon hands your order to the carrier. The exact window depends on your location and the warehouse processing your order. Go to Returns & Orders and look for the Change delivery address option — if it is grayed out, the order has already shipped.

What if Amazon will not accept my address?

Check that you included your apartment or unit number, used the correct ZIP code, and spelled the street name the way Amazon recognizes it. Try entering it differently — for example, "Street" instead of "St." If it still does not work, contact Amazon Customer Service with a photo of your address on a utility bill or lease, and they can manually add it.

Can I use a PO box for Amazon deliveries?

Most Amazon orders cannot be sent to a PO box. However, you can have packages held for pickup at Amazon lockers in some cities, or at Whole Foods locations if you have Prime membership. Check whether these options are available in your area during checkout.

Do I need to update my address if I move?

Yes, update your default address in Account settings so future orders go to your new home. If you have orders in progress, check Returns & Orders to see whether you can change the address before they ship. For orders that have already shipped to your old address, contact the current resident or the carrier to retrieve the package.