Change your Chase address online, by phone, or at a branch

You can update your mailing address in Chase through your online account in about two minutes, by calling customer service, or by visiting a branch in person. The online method is fastest — you log in, go to your profile settings, and confirm the change when ready. Chase will use your new address for statements, tax documents, and account correspondence. If you have multiple accounts, the address change applies to all of them at once.

The address you enter becomes your official mailing address across your entire Chase relationship. If you're moving and want to make sure mail stops going to your old place, update this as soon as you have a confirmed new address. Chase typically reflects the change within one business day.

Key Takeaways

  • Log into Chase.com, select your profile icon, choose "Profile and Settings," then "Personal Information," and edit your address directly in the online portal.
  • Calling 1-800-935-9935 (the number on the back of your card) lets a representative change your address over the phone without logging in.
  • Visiting a Chase branch with a photo ID allows you to update your address in person and receive when ready confirmation.
  • Address changes explore to all your Chase accounts at the same time, including checking, savings, credit cards, and loans.
  • Chase sends updated statements and tax documents like 1099s to your new address once the change processes, usually within one business day.

Changing your address online through Chase.com

Open Chase.com and sign in with your username and password. Once you're logged in, look for your profile icon — it's usually in the top right corner of the page, often showing your initials or a generic user symbol. Click it and select "Profile and Settings" from the dropdown menu.

From the Profile and Settings page, click "Personal Information." You'll see your current address listed. Click the edit button (usually a pencil icon) next to your address field. Type in your new street address, city, state, and ZIP code. Double-check that everything is spelled correctly and the ZIP code matches your city — mismatches can delay mail. Click "Save" or "Confirm," and Chase will process the change when ready. You'll see a confirmation message on screen.

If you have a Chase mobile app on your phone, you can also change your address there. Open the app, tap the menu icon (three horizontal lines), go to "Settings," then "Profile," and select "Address." The steps are the same as online.

Changing your address by phone

Call the customer service number on the back of your Chase debit or credit card. The main number is 1-800-935-9935, but using the card's number ensures you reach the right department for your account type. Have your account number or card number ready, though the representative will ask for it anyway.

Tell the representative you want to update your mailing address. They'll ask you to confirm your identity — usually by providing your Social Security number, date of birth, or answering a security question based on your account history. Once verified, give them your new address slowly and clearly, spelling out the street name if it's unusual. The representative will read it back to you to confirm. The change takes effect when ready, and they can email or mail you a confirmation if you ask.

Changing your address at a Chase branch

Walk into any Chase branch with a photo ID — a driver's license, passport, or state ID card all work. Tell the teller or banker at the desk that you need to update your mailing address. They'll pull up your account using your ID and the information you provide, then ask you to write your new address on a form or confirm it on their screen.

This method is useful if you're already at the bank for another reason, or if you prefer handling it face-to-face. You'll get a receipt or confirmation slip showing your new address before you leave. The change is when ready.

What happens to your old address after you change it

Chase stops sending mail to your old address once the change processes. Any statements, notices, or tax documents generated after the change date go to your new address. If you're concerned about mail in transit, you can file a change of address with the U.S. Postal Service separately — that's a different process and protects you if any mail is still being sent to your old address by mistake.

If you have a Chase credit card, the address change applies to that card too. If you've authorized someone else to receive statements or notices at a different address (a business address, for example), you'll need to update that separately in your account settings under "Authorized Users" or "Mail Preferences."

Changing your address for a joint account

If you have a joint account with another person, either account owner can change the mailing address online, by phone, or at a branch. The change applies to both owners — Chase doesn't maintain separate mailing addresses for joint accounts. If you and your co-owner disagree about where mail should go, you'll need to contact Chase customer service to discuss options, though in most cases the account has one address.

If you have separate individual accounts in addition to a joint account, changing the address on one account changes all of them. There's no way to keep different addresses for different accounts under the same person's name.

Changing your address for a business account

If you have a Chase business checking or savings account, the process is similar but may require additional verification. Log into your business account on Chase.com, go to "Profile and Settings," and look for "Business Information" or "Account Details" instead of "Personal Information." You may need to confirm the change with the account's primary owner or authorized signer.

For business accounts, you can also call the business banking line — the number is usually on your business debit card or in your account documents. A representative can walk you through updating your business address, which may be different from your personal mailing address. Some business accounts allow you to maintain a separate billing address and mailing address, so ask the representative if that's an option for your account type.

Frequently Asked Questions

Will changing my address affect my credit score or account status?

No. Updating your mailing address is a routine account maintenance task and does not affect your credit score, account standing, or any other aspect of your account. It's purely administrative — Chase is just updating where they send your mail.

How long does it take for Chase to recognize my new address?

Chase processes address changes within one business day. If you change your address on a Friday evening, it may not be fully processed until Monday. After that, any new statements, notices, or documents will go to your new address. Mail that was already in transit may still arrive at your old address.

Can I change my address if I don't have online banking set up?

Yes. Call 1-800-935-9935 or visit a Chase branch in person with your photo ID. You don't need an online account to update your address — either of these methods works without logging in.

What if I'm moving internationally and need to change my address to another country?

Chase can accept international addresses in most cases, but the process may be different. Call the international customer service line or visit a branch to discuss your situation. Some account types have restrictions on international addresses, so confirm with Chase before you move that your account can be maintained at a foreign address.

Do I need to update my address with Chase if I've already filed a change of address with the post office?

Yes. The post office forwards mail to your new address for a limited time (usually 12 months), but Chase needs your correct address in their system for account records, tax documents, and legal notices. Update Chase directly so they have your permanent new address on file.