Change your Chase address online, by phone, or in person

You can update your mailing address in Chase through three routes: the Chase mobile app or website (fastest, takes 2 to 5 minutes), a phone call to customer service (10 to 15 minutes), or by visiting a Chase branch in person. The address change usually takes effect within one business day for online and phone updates, though some services like debit card delivery may take longer. If you have multiple accounts, you'll need to confirm whether the change applies to all of them or just one.

The online method works for most customers and requires only your login credentials. Phone and branch updates are useful if you don't have online access, prefer speaking to someone, or need to change the address on a specific account type that has restrictions.

Key Takeaways

  • The Chase mobile app and website let you change your address yourself in minutes without calling or visiting a branch.
  • Your new address takes effect within one business day for statements and account communications, but replacement debit cards may still ship to your old address if already ordered.
  • If you have joint accounts or multiple account types, confirm with Chase whether the change applies to all of them or only the one you're updating.
  • Phone updates reach Chase customer service at 1-800-935-9935, and branch staff can update your address on the spot if you bring a current ID.
  • A mailing address change does not automatically update your billing address for credit cards or loans; you may need to update those separately.

Update your address through the Chase app or website

Log into the Chase mobile app or visit chase.com on a computer. On the app, tap the menu icon (three horizontal lines) in the bottom right corner, then select "Settings" and look for "Profile" or "Personal Information." On the website, click your name or profile icon in the top right, then select "Profile Settings" or "Account Settings" depending on your screen.

Find the section labeled "Address" or "Mailing Address." Delete the old address and type in your new street address, city, state, and ZIP code. Double-check the spelling and numbers—mail carriers reject addresses with typos. After you save, Chase will show a confirmation message with the effective date, usually the next business day. If you see a message saying the change is pending, it means Chase is processing it and you don't need to do anything else.

If you have a savings account, checking account, and credit card all linked to the same Chase login, the system may ask whether you want to change the address on all accounts or just one. Choose carefully: most people want the change on all accounts, but if you have a business account mixed in, you may want to keep a separate business address. You can always make a second change later if needed.

Update your address by phone

Call Chase customer service at 1-800-935-9935. Have your account number and a form of ID ready—the representative will ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened the account. This usually takes 2 to 3 minutes.

Tell the representative you want to update your mailing address and provide the complete new address. Ask them to confirm it back to you word-for-word to catch any errors. The representative will tell you when the change takes effect—typically the next business day. If you have multiple accounts, ask whether the change applies to all of them or just the one you called about. Request a confirmation number for your records.

Phone lines are open Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Wait times are usually shorter on weekday mornings before 11 a.m.

Update your address at a Chase branch

Visit any Chase branch with a current government-issued ID—a driver's license, passport, or state ID card. Tell the teller or branch representative that you need to update your mailing address. They will pull up your account and ask you to confirm your new address. The change takes effect when ready in their system, though statements and other mail may still reflect the old address for a few days while the system fully syncs.

Branch updates are useful if you're uncomfortable with online banking or phone calls, or if you want to handle the change face-to-face. You can also ask the representative to update your address on multiple accounts at once if you have them. If you have questions about how the change affects specific services—like where your replacement debit card will ship—the branch staff can answer those on the spot.

Find your nearest Chase branch at chase.com/locations or by calling 1-800-935-9935 and asking for the branch closest to you. Hours vary by location, but most branches are open Monday through Friday 9 a.m. to 5 p.m. and Saturday mornings.

What happens after you change your address

Your new address becomes active for statements, tax documents, and account notices within one business day. Any mail Chase sends after that date will go to your new address. However, if you already ordered a replacement debit card or credit card before the address change, it may still ship to your old address because the order was already in the system. If this happens, contact Chase to request that the card be reissued to your new address instead.

A mailing address change does not automatically update your billing address for credit cards, loans, or other products. If you want statements and bills for those accounts to go to your new address as well, you may need to update them separately through the same methods (app, phone, or branch). Ask the representative or check your account settings to confirm whether billing addresses were changed along with your mailing address.

If you have automatic bill payments set up, they will continue to work after your address change—the address change does not affect payments, only where mail is sent. If you have pending checks or transfers, those will also continue normally.

Common mistakes to avoid when changing your address

The most common error is typing the address incorrectly, especially apartment or unit numbers. Mail carriers will return mail to Chase if the address doesn't match postal records, which delays statements and important documents. After you enter your new address, read it back carefully or have someone else check it before you confirm the change.

Another mistake is assuming the change applies to all your accounts when it may only explore to one. If you have a joint account, a business account, or multiple product types, ask Chase to confirm which accounts were updated. You may need to make separate changes for each one.

Don't assume that changing your mailing address also changes your billing address for credit cards or loans. These are often separate fields in Chase's system. If you want both updated, confirm with the representative or check your account settings after the change.

If you're moving internationally, a standard U.S. address change may not work. Contact Chase directly to discuss options for accounts you want to keep active while living abroad, as some services have restrictions for non-U.S. addresses.

Frequently Asked Questions

How long does it take for my new address to show up on statements?

Your new address appears on statements generated after the change takes effect, usually within one business day. If your statement date is tomorrow and you change your address today, that statement may still show the old address. The next statement cycle will show the new one.

Do I need to change my address if I'm moving temporarily?

If you're moving for a few months, you can change your address in Chase. When you move back, you'll change it again. Alternatively, you can set up mail forwarding with the U.S. Postal Service, which will redirect Chase mail to your temporary address without you changing anything in your account. Mail forwarding costs a small fee and lasts up to one year.

What if I change my address but my debit card still ships to the old one?

Call Chase at 1-800-935-9935 and explain that you changed your address but a card order went through before the change. Ask them to cancel the old order and reissue the card to your new address. This usually adds 5 to 7 business days to delivery, but ensures the card goes to the right place.

Can I change my address for just one account if I have multiple accounts?

Yes. When you change your address online or by phone, Chase will ask whether you want to update all accounts or just one. If you have a business account and a personal account with different addresses, you can keep them separate. However, most people want the same address on all accounts, so choose carefully.

Does changing my address affect my credit score or account status?

No. Updating your address is a routine account maintenance task and does not affect your credit score, account standing, or any services. It only changes where Chase sends your mail.