Change your address online, by phone, or in person at a branch
Bank of America lets you update your mailing address through three routes: their online banking portal, a phone call to customer service, or a visit to a local branch. The online method is fastest — you can do it in minutes from home. Phone and branch visits work if you prefer speaking to someone or do not have online access set up yet.
Your address change takes effect when ready in their system, but mail already in transit may still arrive at your old address. If you are moving soon, update your address before you leave so statements and cards go to the right place.
Key Takeaways
- Log into your Bank of America online account, go to Settings, select Profile, and change your address under Contact Information — this is the fastest method and takes about two minutes.
- Call Bank of America customer service at 1-800-432-1000 and have your account number and a form of ID ready; they can update your address over the phone in one call.
- Visit any Bank of America branch with a photo ID and ask a teller to update your address on file; bring proof of your new address if you have it.
- Your address updates when ready in their system, but mail already sent will arrive at your old address, so update before you move if possible.
- If you have multiple accounts (checking, savings, credit card), confirm whether the address change applies to all of them or only the one you updated.
Update your address online through your Bank of America account
This is the quickest method if you already have online banking set up. Log into your Bank of America account on their website or mobile app. Look for the Settings icon — usually a gear symbol in the top right corner — and select it.
From Settings, choose Profile. You will see a Contact Information section with your current address listed. Click Edit or Change next to the address field, type in your new address, and save. The system will confirm the change when ready. You do not need to verify anything or wait for a confirmation email — it is live right away.
If you have trouble finding Settings, the mobile app sometimes places it under a menu icon (three horizontal lines) at the bottom of the screen. The steps are the same once you are in Profile.
Call Bank of America customer service to update by phone
Dial 1-800-432-1000 and tell the representative you want to update your address on file. Have your account number ready — it is on your debit card or in your online account. You will also need to provide a form of ID, usually your Social Security number or driver's license number, so they can verify you are the account holder.
The representative will ask for your new address, confirm it back to you, and update it in their system. The whole call usually takes five to ten minutes. Ask them to confirm which accounts the change covers — if you have a checking account, savings account, and credit card, one address change may explore to all of them, but it is worth confirming.
Bank of America customer service is available seven days a week. Wait times are usually shorter early in the morning or late evening.
Visit a Bank of America branch in person
Walk into any Bank of America branch with your photo ID. Tell a teller or banker that you need to update your address. They will pull up your account, ask for your new address, and update it on the spot. If you have a recent utility bill or lease showing your new address, bring it — some branches ask for proof, though many do not.
This method works well if you are uncomfortable with online banking or prefer to handle it face-to-face. It also gives you a chance to ask questions about how the change affects other accounts or services you use.
Find your nearest branch on the Bank of America website by entering your zip code. Most branches are open Monday through Friday, with limited Saturday hours. Call ahead if you want to make sure a banker is available.
What happens to mail sent before your address change
Bank of America processes address changes when ready in their computer system, but physical mail — statements, new cards, notices — may already be in the mail stream. Anything sent before you updated your address will still go to your old address. If you are moving, update your address at least one week before you leave.
If mail arrives at your old address after you move, ask the new resident to mark it "return to sender" or bring it to the post office. You can also file a change of address with the U.S. Postal Service, which will forward mail for a fee, though this does not redirect bank mail automatically.
Confirm the change applies to all your accounts
If you have multiple accounts with Bank of America — a checking account, savings account, or credit card — ask whether your address change covers all of them or just the one you updated. Usually, one address change applies to your entire relationship with the bank, but it is worth confirming, especially if you have business accounts or accounts opened at different times.
Log back into your online account a few hours after the change and check your Profile again to make sure the new address is showing. If you updated by phone or in person, the teller or representative should have confirmed it before you left.
Update your address if you have a Bank of America credit card
If you updated your checking or savings account address, your credit card address usually updates at the same time. However, if you have a Bank of America credit card issued by another bank (for example, a card through a retailer that uses Bank of America's system), you may need to update that separately through the card issuer's website or customer service line.
Check your credit card statement or log into the credit card portal to confirm your address is correct. If it is not, contact the card issuer directly — the number is usually on the back of your card.
Frequently Asked Questions
How long does it take for my address change to show up?
Your address updates in Bank of America's system when ready. However, statements and cards already in the mail will still go to your old address. New statements and cards will be mailed to your updated address within one to two weeks.
Can I change my address on a Bank of America credit card separately from my checking account?
If your credit card is issued by Bank of America, changing your checking account address usually updates your card address too. If your card is issued by another bank, you will need to update it through that bank's website or customer service line.
What if I do not have online banking set up?
Call 1-800-432-1000 or visit a branch. Both methods work without needing an online account. The phone line is available seven days a week, and branches are open during business hours.
Do I need to bring anything to update my address at a branch?
Bring a photo ID. A recent utility bill or lease showing your new address is helpful but not always required. Call your branch ahead of time if you want to know their specific requirements.
Will changing my address affect my account number or routing number?
No. Your account number and routing number stay the same. Only your mailing address changes. Direct deposits, automatic payments, and other services linked to your account will continue without interruption.