Change your Chase address online, by phone, or in person at a branch

You can update your mailing address on a Chase bank account through three routes: the Chase mobile app or website (fastest), a phone call to Chase customer service, or a visit to your local Chase branch. The online method takes about five minutes and updates your address when ready for statements, tax documents, and account mail. If you use Chase for a mortgage, credit card, or investment account, you may need to update the address separately on each product.

Your address change applies to statements and correspondence but does not automatically update your billing address for credit cards or loan payments. Chase treats your mailing address (where statements go) and your billing address (where you live for payment purposes) as separate fields, so you may need to change both depending on why you are updating.

Key Takeaways

  • The Chase mobile app and website let you change your mailing address in minutes without calling or visiting a branch.
  • Chase keeps your mailing address and billing address separate, so changing one does not automatically change the other.
  • If you have multiple Chase products (checking, savings, credit card, mortgage), you may need to update the address on each one individually.
  • A phone call to Chase customer service at the number on the back of your card works if you cannot access the app or website.
  • Address changes made online or by phone take effect when ready for most account types.

Update your address through the Chase website or app

Log into your Chase account on the website or mobile app and go to your profile or account settings. Look for a section labeled "Profile," "Account Settings," or "Personal Information." Select the option to edit your address or mailing address. Enter your new street address, city, state, and ZIP code, then save the change. The system will confirm the update when ready, and your new address will appear on future statements and mail within one to two business days.

If you have a Chase checking or savings account, the address change usually applies to that account only. If you also have a Chase credit card, mortgage, or investment account, log into each product separately and repeat the process. Chase does not sync address changes across all products automatically, so you will need to update each one you use.

Change your address by calling Chase customer service

Call the customer service number on the back of your Chase debit card, credit card, or bank statement. Tell the representative you want to update your mailing address. Have your new address ready and be prepared to verify your identity by providing your account number, Social Security number, or answers to security questions. The representative will confirm the change over the phone and update your account in real time.

This method works well if you do not have access to the app or website, or if you prefer to speak with someone. The call usually takes five to ten minutes. Ask the representative to confirm that the address has been updated and when it will appear on your next statement.

Update your address in person at a Chase branch

Visit any Chase branch with a valid government-issued ID and your account number or debit card. Tell a banker or teller that you want to change your mailing address. They will update your address on the spot and provide written confirmation. This method is useful if you are already at a branch or prefer to handle it face-to-face, but it takes longer than the online or phone options.

Branch hours vary by location, so check the Chase website or call ahead to confirm your local branch is open. You do not need an appointment for a straightforward address change.

Separate mailing address and billing address on Chase accounts

Chase distinguishes between your mailing address (where statements and mail are sent) and your billing address (your legal residence for account and payment purposes). When you change your address through the app, website, or phone, you are usually updating your mailing address. If you need to change your billing address—for example, if you moved and your legal residence changed—you may need to update that separately.

For a Chase checking or savings account, the mailing address and billing address are often the same field. For a Chase credit card, they may be separate. When you update your address, the system will show you which fields are being changed. If you are unsure whether you need to update both, call Chase customer service and ask them to clarify which address applies to your account type.

Update address on multiple Chase products

If you have a Chase checking account, savings account, credit card, and mortgage, each product may have its own address on file. Changing the address on your checking account does not automatically update your credit card or mortgage address. Log into each product separately through the Chase website or app and update the address for each one. You can also call Chase and ask a representative to update all products at once, though they may transfer you between departments.

After you update each product, confirm that the new address appears in the account settings. This is especially important for credit cards and mortgages, where the billing address affects payment processing and tax documents.

What happens after you change your address

Once you update your address online or by phone, the change takes effect when ready in Chase's system. Your next statement, tax document (like a 1099 form), and account mail will be sent to your new address. If you changed your address mid-month, your current statement may still go to your old address, but future statements will use the new one.

If you are moving and want to make sure mail does not go to your old address, file a change of address with the U.S. Postal Service at usps.com. This will forward mail sent to your old address to your new one for up to one year. This is a backup in case Chase's address change takes longer than expected or if you miss updating a product.

Frequently Asked Questions

Does changing my address on Chase checking also change it on my Chase credit card?

No. Chase treats each product separately, so you need to update the address on your credit card through its own account settings or by calling the credit card customer service line. Check the back of your credit card for the correct number to call.

How long does it take for my new address to show up on statements?

Address changes made online or by phone take effect when ready in Chase's system. Your next statement or piece of mail will be sent to your new address, usually within one to two business days. If you changed your address mid-month, the current statement may still go to your old address.

Can I change my address if I do not have access to the app or website?

Yes. Call the customer service number on the back of your Chase card or on your statement. A representative can update your address over the phone after verifying your identity. You can also visit a Chase branch in person with a valid ID.

What if I have a Chase mortgage—do I update the address the same way?

Chase mortgages may have a separate address update process. Log into your mortgage account on the Chase website, or call the mortgage customer service line (different from the general customer service number). Ask the representative whether changing your mailing address also updates your billing address for mortgage payments.

Will changing my address affect my credit score?

No. Updating your address with Chase does not affect your credit score. Your credit report is tied to your Social Security number and payment history, not your mailing address.