Change your address directly in the Chase app in under five minutes

You can update your mailing address, billing address, or both through the Chase mobile app without calling or visiting a branch. Open the app, tap the menu icon (three horizontal lines), select Settings, then Profile, and choose Edit Address. The app will ask which address you want to change—select the one you need to update, enter your new address, and confirm. Most changes take effect when ready for digital statements and account access, though mailed documents may take a few days to reflect the new location.

The entire process takes about three to five minutes on most phones, and you do not need to verify anything beyond your normal login. Once you hit confirm, your address is updated in Chase's system right away, even if physical mail takes longer to catch up.

Key Takeaways

  • The Chase app lets you change your mailing address, billing address, or both from the Settings menu without leaving home.
  • You will need your account login and may be asked to verify your identity with a security code sent to your phone or email.
  • Address changes for online statements and digital access happen right away, but physical mail sent to your old address may arrive for a few days.
  • If you have multiple Chase accounts, you may need to update the address on each one separately depending on how they are linked.
  • For business accounts or joint accounts, both owners may need to approve the change, which can take longer.

Step-by-step process in the Chase app

Start by opening the Chase mobile app and logging in with your username and password. Tap the menu icon in the bottom right corner (it looks like three horizontal lines, called a hamburger menu). Scroll down and select Settings.

Once in Settings, look for Profile and tap it. You will see a section labeled Address with your current mailing address listed. Tap Edit Address or the pencil icon next to your address. The app will show you options to change your mailing address, billing address, or both—select which one applies to you.

Type in your new street address, city, state, and ZIP code. Double-check for spelling and accuracy, especially the ZIP code, since mail carriers rely on it. Tap Confirm or Save (the button name varies by app version). Chase may ask you to verify your identity by sending a code to your phone or email—enter that code to complete the change.

What happens after you submit the change

Your new address takes effect when ready for digital purposes: statements, alerts, and account access through the app or website will use your updated address right away. If you have paperless statements turned on, you will not see any physical mail delay at all.

If you still receive paper statements or other mailed documents, Chase will begin sending them to your new address within a few business days. However, any mail already in the postal system headed to your old address will still arrive there—you may want to file a change-of-address form with the U.S. Postal Service to have it forwarded. Chase does not automatically forward mail, so redirecting it yourself prevents important documents from getting lost.

When you have multiple Chase accounts

If you have a checking account, savings account, credit card, and mortgage all with Chase, each account may have its own address on file. Changing the address in the app typically updates all linked accounts at once, but this depends on how your accounts are set up. After you make the change, log out and back in, then check a different account to confirm the address updated across the board.

If you find that one account still shows the old address, you may need to update it separately. Open that specific account in the app and repeat the process. Some older accounts or those set up before certain system updates may not sync automatically, so a few minutes of checking prevents mail going to the wrong place.

Joint accounts and business accounts

If your account is held jointly with another person, Chase may require both account owners to approve an address change. When you submit the change, the other owner will receive a notification asking them to confirm it. Until they do, the address stays the same. This can take a few hours to a few days depending on how quickly the other owner responds.

Business accounts follow a similar process but may require approval from the account administrator or authorized signer. If you are not the primary account holder, you may not have permission to change the address yourself—contact the account owner or call Chase Business at the number on the back of your business card to request the change.

Troubleshooting address changes that do not go through

If you see an error message or the change will not save, first check that you are using the most recent version of the Chase app. Open your phone's app store (Apple App Store or Google Play), search for Chase, and tap Update if one is available. Outdated app versions sometimes have bugs that prevent address changes from processing.

If the app is current and the change still will not go through, try logging out completely, closing the app, and logging back in. This refreshes your session and often clears temporary glitches. If you still cannot change your address after that, or if you get a message saying your account is locked or restricted, call Chase at the number on the back of your card or visit a branch in person—a representative can update your address manually and explain any account restrictions.

Changing your address on a Chase credit card only

If you want to change the address on a Chase credit card but not your bank account, you can do that separately. In the Chase app, tap the menu, go to Settings, select Profile, and look for Credit Card Addresses or a similar option. Some versions of the app let you edit each card's address individually, while others update all cards at once when you change your profile address.

If your app does not show a separate credit card address option, the address you update in Profile applies to all your Chase cards automatically. You can always call the number on the back of your credit card to confirm the address on file or request a change over the phone if you prefer.

Frequently Asked Questions

How long does it take for my address change to show up on mailed statements?

Digital statements and online account access update when ready, but paper statements usually start going to your new address within three to five business days. Mail already in transit to your old address will still arrive, so file a change-of-address form with the post office to have it forwarded.

Can I change my address if I am locked out of my account?

No, you will need to regain access first. Use the "Forgot Password" or "Unlock Account" option on the Chase login screen to reset your credentials. If you cannot do that, call Chase or visit a branch with a photo ID to unlock your account, then you can change your address through the app.

What if I enter the wrong address by mistake?

You can change it again when ready using the same steps. Go back to Settings, Profile, Edit Address, and enter the correct information. There is no limit to how many times you can update your address, so fix it as soon as you notice the error.

Do I need to update my address on my Chase debit card itself?

No, the address on your physical card is just printed information and does not affect how the card works. Updating your address in the app changes the address on file for statements, mail, and fraud protection purposes, which is what matters.

Will changing my address affect my credit score?

No, updating your address in the Chase app does not impact your credit score at all. It is purely administrative and does not trigger any credit inquiries or reports.