Change Your Address in the Depop App or Website

To change the address Depop has on file for you, open the app or go to depop.com and tap or click the profile icon in the bottom right corner. Select "Settings," then "Personal Information." You'll see your current address listed there. Tap or click "Edit" next to the address field, delete the old one, and type in your new address. Hit "Save" when you're done. The change takes effect when ready.

If you're using the website on a computer, the steps are the same: profile icon, Settings, Personal Information, then edit and save. Make sure you enter your address exactly as it appears on mail you receive—including apartment or unit numbers if you have them. Depop uses this address for shipping labels and buyer protection, so accuracy matters.

Key Takeaways

  • Your address is updated in Settings under Personal Information, and the change is when ready.
  • Enter your new address exactly as it appears on your mail, including any apartment or unit numbers.
  • Changing your address does not affect orders you've already placed or received.
  • If you're a seller, your new address will appear on shipping labels for future sales.

Why Depop Needs Your Current Address

Depop stores your address for two reasons: to print shipping labels if you sell items, and to confirm your identity for buyer protection. When you list something for sale and someone buys it, Depop generates a shipping label with the address on file. If that address is outdated, the label will be wrong, and the buyer may not receive their order.

Your address is also used to verify that you are who you say you are. If a dispute happens between you and a buyer, Depop may ask for proof of your identity, and your address on file helps confirm that. Keeping it current protects both you and the people buying from you.

Changing Your Address Before You Ship an Order

If you've just sold something and haven't shipped it yet, update your address before you print the label. Once you generate a shipping label, that label is locked to the address that was on file when you created it. Changing your address after the label is printed won't change the label itself.

The safest move is to update your address, then go to your "Selling" tab, find the order, and generate the label fresh. This ensures the label has your correct address. If you've already printed a label with the wrong address, contact Depop Support through the app or website—they can sometimes cancel the label and let you print a new one.

What Happens to Orders You've Already Placed

Changing your address does not affect orders you've already bought from other sellers. Those orders are tied to the address you provided when you checked out, and they'll ship to that address no matter what you change later. If you've moved and realize you gave the seller your old address, contact them directly through the Depop message system and ask if they can update it before they ship.

Most sellers haven't shipped within a few hours of a sale, so there's a window to ask. Be polite and clear about your new address. If the seller has already shipped to the old address, you may need to arrange to pick it up there or ask the seller to file a claim with the carrier to redirect it.

Updating Your Address on Mobile vs. Desktop

The Depop app and the website work the same way for address changes, but some people find one easier than the other. On mobile, the Settings menu is smaller and easier to navigate with your thumb. On desktop, you have more screen space and can see your full address at once, which makes it easier to spot typos before you save.

If you're on mobile and the address field is hard to edit, try rotating your phone to landscape mode—it gives you more room to type. On desktop, if you can't find Personal Information, make sure you're logged in and that you're on your own profile, not someone else's.

Common Mistakes When Changing Your Address

The most common mistake is forgetting to include an apartment, suite, or unit number. If you live in an apartment building and you leave that out, mail carriers and delivery drivers won't know which unit to go to, and your package could get lost or delivered to the wrong place. Always copy your address from a piece of mail you've received at that location.

Another mistake is using abbreviations that don't match your mail. For example, if your mail says "Street" but you type "St," the address might not match what the carrier has on file. Use the exact format your postal service uses. Also, don't add extra details like "near the park" or "the blue house"—stick to the official address only.

If You Can't Find the Address Field

If you're in Settings but don't see Personal Information, check that you're on your own profile. Tap or click your profile icon again and make sure it says your username at the top. If it does and you still don't see Personal Information, try logging out and logging back in—sometimes the app needs a refresh.

If the address field is grayed out or won't let you edit it, you may have a restriction on your account. This sometimes happens if there's been a dispute or a security issue. Contact Depop Support through the app by tapping the profile icon, scrolling to the bottom, and selecting "Help & Support." Describe what you're seeing, and they can walk you through it or unlock the field if needed.

Frequently Asked Questions

Will changing my address affect my seller rating or reviews?

No. Your rating and reviews are tied to your account, not your address. Changing where you live doesn't change your history or reputation on Depop. Buyers will still see all your past sales and feedback.

Can I have more than one address on my Depop account?

Depop only stores one address per account. If you move between two places regularly, you'll need to update it each time. There's no way to set a primary and secondary address or to switch between them automatically.

How long does it take for the address change to show up?

The change is when ready. As soon as you hit save, your new address is active. Any shipping label you print after that will use the new address.

What if I'm moving and don't have a permanent address yet?

Use the address where you'll be receiving mail—a friend's place, a temporary rental, or a mail forwarding service. Don't leave the field blank or use a fake address. Depop needs a real address to process sales and resolve disputes.

Do I need to tell Depop when I move, or does it happen automatically?

You have to change it yourself. Depop doesn't pull your address from any external source. It's your responsibility to keep it current in your Settings.