Where to find your address settings on eBay

Your address on eBay lives in your account settings, not in a separate profile page. Log in to eBay, click the account icon (usually your name or initials in the top right), and select Account settings. From there, click Addresses on the left sidebar. This is where eBay stores every address linked to your account — your shipping address, billing address, and any saved addresses you use for returns or pickups.

If you cannot find the Addresses section, you may be on the app instead of the website. The mobile app has the same settings but in a different location: tap the account icon at the bottom, then tap Account settings, then scroll down to Addresses. Both routes lead to the same list.

Key Takeaways

  • Your address settings are in Account settings under the Addresses section, accessible from your account icon in the top right.
  • You can have multiple addresses saved on eBay, and you choose which one to use each time you check out.
  • Changing your address does not affect past purchases — only future ones and any active returns.
  • If you are moving, update your address before you place new orders so sellers ship to the correct location.
  • eBay requires a valid street address, city, state, and ZIP code; it will not accept P.O. boxes for most purchases.

Adding a new address instead of editing the old one

You do not have to replace your current address. eBay lets you save multiple addresses and pick which one to use at checkout. This is useful if you are moving but still receive mail at your old address, or if you want packages sent to your workplace instead of home.

To add a new address, go to Addresses in Account settings and click Add address. Fill in your street address, city, state, and ZIP code. eBay will ask you to confirm the address — if it does not recognize the format, it may suggest a correction. Accept the suggestion or enter it again. Once saved, the new address appears in your list, and you can choose it at checkout on any future order.

Editing or removing an existing address

If you need to change an address you already saved — for example, correcting an apartment number or updating a street name — click the address in your list and select Edit. Make your changes and click Save. The updated address takes effect when ready for new purchases.

To remove an address entirely, click it and select Delete. You cannot delete the address you used for your most recent purchase or any active order, so eBay will tell you if deletion is not available. If you are trying to delete an address tied to an active order, wait until that order ships or is delivered.

What happens to your address during checkout

When you buy something on eBay, you choose your shipping address at checkout, not before. Even if you have updated your address in Account settings, you will see a list of all your saved addresses when you place an order. You can pick any of them, or enter a new address on the spot if none of your saved ones work.

The address you choose at checkout is the one the seller receives and uses to ship your item. Changing your address in Account settings does not automatically change the address on orders you have already placed. If you realize you gave the wrong address after buying something, contact the seller when ready — they may be able to update it before they ship, but once the package leaves their hands, you may need to arrange a redirect with the carrier.

Why eBay might reject your address

eBay requires a street address, not a P.O. box, for most purchases. Some sellers accept P.O. boxes, but many do not because carriers cannot deliver packages to them. If you enter a P.O. box and eBay rejects it, you will need to provide a physical street address instead.

eBay also checks that your address format matches what the postal service recognizes. If you type an address that does not match the USPS database, eBay will suggest a correction. This usually means adding or removing a suffix (like "Apt" or "Suite"), fixing a street name, or adjusting the ZIP code. Accept the suggestion or retype the address exactly as it appears in the postal system.

Updating your address if you are moving

If you are relocating, update your address in Account settings before you place new orders. This prevents the mistake of ordering something to your old address after you have already moved. However, do not delete your old address right away — you may still need it if you are waiting for a refund or return shipment to arrive there.

If you have an active order shipping to your old address and you have already moved, contact the seller or eBay customer service. Depending on how far the package has traveled, you may be able to redirect it to your new address through the carrier, or the seller may be willing to reship to your new location. The sooner you contact them, the more options you have.

Changing your billing address separately from your shipping address

Your billing address (the one on your credit card or payment method) is separate from your shipping address. If you need to change your billing address, go to Account settings and click Payment methods instead of Addresses. Select the payment method you want to update and edit the billing address there.

eBay does not require your billing and shipping addresses to match, so you can have packages sent to one place and have your card billed to another. However, some sellers or payment processors may flag mismatched addresses as suspicious, so if you change one, it is worth updating the other to avoid delays.

Frequently Asked Questions

Can I change my address after I have already paid for an item?

You can try, but it depends on how quickly the seller processes the order. Contact the seller or eBay customer service when ready and explain that you need the address changed. If the seller has not shipped yet, they may be able to update it. Once the package ships, you will need to arrange a redirect with the carrier or ask the seller about reshipping.

What if eBay keeps rejecting my address?

eBay is checking your address against the USPS database. If it keeps rejecting it, your address may not be formatted the way the postal service has it on file. Try adding or removing apartment numbers, using full street names instead of abbreviations, or double-checking your ZIP code. If you are still stuck, contact eBay customer service with your address and they can help you format it correctly.

Do I need to update my address if I am only buying one item?

No. You can enter a different address at checkout without saving it to your account. Just click Enter a new address at checkout, fill it in, and use it for that order only. It will not be saved unless you check the box to save it for future purchases.

Can I use a business address or workplace address on eBay?

Yes. eBay accepts any street address, including business addresses and workplace locations. Just make sure someone will be there to receive the package, since most carriers require a signature or will leave packages in a visible spot. Some sellers may have restrictions on business deliveries, so check the item details before buying.

What happens to my old address after I delete it?

Deleting an address from your account removes it from your saved list, but it does not erase it from your order history. eBay keeps a record of addresses you have used in the past for your protection and for seller records. You can always add the address back if you need it again.