Change Your Address Through Your Informed Delivery Account

You can change the address on your Informed Delivery account directly through the USPS website without visiting a post office. Log in to your Informed Delivery account at informeddelivery.usps.com, click on your profile or account settings (usually found in the upper right corner), and select the option to update your delivery address. Enter your new address exactly as it appears on your mail, then save the changes. The update typically takes effect within one business day.

If you have multiple addresses registered to the same account — for example, a home and a work address — you can update either one individually. Select which address you want to modify before making changes. Some accounts let you switch between addresses to see mail predictions for each location, so be clear about which one needs updating.

Key Takeaways

  • Log into your Informed Delivery account and go to account settings or profile to find the address update option.
  • Enter your new address exactly as it will appear on mail, including apartment or unit numbers if applicable.
  • Address changes in Informed Delivery usually take effect within one business day.
  • If you are moving permanently, also file a change of address form with USPS so mail forwarding works for all your mail, not just Informed Delivery previews.
  • Updating your Informed Delivery address does not automatically forward your mail — you need a separate USPS change of address for that.

Why You Need Both an Informed Delivery Update and a Mail Forwarding Request

Changing your address in Informed Delivery only updates where the service sends you email previews of incoming mail. It does not tell the postal service to forward your actual mail to your new location. If you are moving, you need to file a separate change of address form with USPS so your physical mail gets forwarded.

You can file a change of address online at usps.com, by mail, or in person at your local post office. The online method is fastest and costs a small fee (currently around $1.10 for a temporary change or $1.10 for a permanent one, though prices vary). Once your change of address is processed, USPS will forward mail sent to your old address to your new one for a set period — usually 12 months for a permanent move.

Updating Your Address If You Forgot Your Password

If you cannot remember your Informed Delivery password, go to informeddelivery.usps.com and click "Forgot Password" on the login page. Enter the email address associated with your account, and USPS will send you a password reset link. Check your email (including spam folders) for the message, click the link, and create a new password. Once you have logged back in, you can update your address as described above.

If you do not remember the email address you used to create the account, you may need to contact USPS customer service. They can help you recover your account or create a new one with your current email address. Call 1-800-ASK-USPS (1-800-275-8777) or visit your local post office with a photo ID.

What Happens to Your Mail Previews During the Address Change

When you update your address in Informed Delivery, you may see a brief gap in mail previews — usually a few hours to one business day. This happens because the system needs to sync your new address with USPS mail sorting equipment. During this time, you will not receive email notifications about incoming mail, but your mail is still being delivered normally.

After the update processes, Informed Delivery will resume sending you previews of mail headed to your new address. If the gap lasts longer than two business days, log out and back in to refresh your account, or contact USPS customer service to confirm the change went through.

Updating Your Address on a Shared or Family Account

If multiple people in your household use the same Informed Delivery account, changing the address affects everyone. Each person will start receiving previews for mail going to the new address instead of the old one. If you want individual mail previews for different household members, each person should create their own Informed Delivery account with their own email address.

To set up separate accounts, have each household member go to informeddelivery.usps.com and register with their own email. They can then each update their own address and receive personalized previews. This is especially useful if some household members are staying at the old address while others move.

Changing Your Address If You Recently Moved

If you have already moved and just realized you need to update Informed Delivery, do it as soon as possible so you start seeing previews of mail arriving at your new location. Log in, update the address, and wait one business day for the change to take effect. In the meantime, make sure you have filed a USPS change of address form so your mail actually gets forwarded to you.

Check your mail for any pieces addressed to your old address that may still be in transit. USPS will forward these for you if your change of address is active, but it can take a few weeks for all mail to catch up. If you are expecting important documents, consider contacting the sender and providing your new address directly.

Frequently Asked Questions

Does changing my address in Informed Delivery forward my mail automatically?

No. Informed Delivery only updates where you receive email previews. You must file a separate change of address form with USPS at usps.com or your local post office for mail forwarding to work. Without that form, your physical mail will continue going to your old address.

How long does it take for my address change to show up in Informed Delivery?

Address changes usually take effect within one business day. You may see a brief gap in mail previews while the system updates. If it takes longer than two business days, try logging out and back in, or contact USPS customer service.

Can I change my address in Informed Delivery without changing my USPS mail forwarding?

Yes, you can update Informed Delivery without filing a change of address form. However, this only changes where you get email previews — your actual mail will still go to your old address. Most people do both at the same time when moving.

What if I have multiple addresses in my Informed Delivery account?

You can update each address individually through your account settings. Select which address you want to change before making edits. If you want separate mail previews for different locations, you can keep multiple addresses on one account or create separate accounts for each household member.

I forgot my email address for Informed Delivery. How do I update my address?

Call USPS customer service at 1-800-275-8777 or visit your local post office with a photo ID. They can help you recover your account or create a new one so you can update your address.