Where to find the address settings on Shein

To change your address on Shein, log into your account on the Shein website or app, then go to "My Account" and select "Addresses". From there you can edit an existing address, delete one, or add a new one. The steps are the same whether you use a computer or phone.

If you have never saved an address before, Shein will ask you to add one the first time you check out. You can update it at any point before you complete your purchase, or you can save it to your account ahead of time so it is ready when you order.

Key Takeaways

  • Log into your Shein account, go to "My Account," then "Addresses" to add, edit, or remove a saved address.
  • You can change the delivery address for a single order at checkout without changing your account address.
  • If you have an order already placed, you cannot change the address through your account — contact Shein customer service instead.
  • Shein accepts addresses in most countries, but some regions have shipping restrictions that may prevent delivery to certain areas.

Editing an address you have already saved

Open the Shein app or website and tap or click your profile icon in the top right corner. Select "My Account" from the menu. Look for "Addresses" in the list of options — it may also be labeled "Shipping Addresses" or "Address Book" depending on your app version.

Find the address you want to change and tap or click the pencil icon next to it. You can now edit the street address, apartment number, city, state, postal code, phone number, or any other field. When you are done, save your changes. The updated address will be available for your next order.

Changing the address for a single order at checkout

You do not have to change your account address if you only want to ship one order somewhere different. During checkout, before you pay, look for the "Shipping Address" section. You can select a different saved address from your list, or enter a new address just for that order.

If you enter a new address at checkout without saving it to your account, Shein will ask if you want to save it for future orders. You can choose yes or no — either way, the current order will ship to the address you entered.

What to do if your order has already been placed

Once you have completed your purchase, you cannot change the address through your account settings. Instead, contact Shein customer service as soon as possible. The sooner you reach out, the better your chances are of catching the order before it ships.

You can reach Shein support through the app or website by going to "Help" or "Customer Service," then selecting "Contact Us." Explain that you need to change the delivery address and provide your order number. Response times vary, but Shein typically replies within one to two business days.

Removing an address from your account

If you no longer need a saved address, you can delete it from your account. Go to "My Account," then "Addresses," find the address you want to remove, and tap or click the trash icon or delete button next to it. Confirm the deletion when prompted.

Deleting an address from your account does not affect orders you have already placed — it only removes it from your list of saved addresses for future purchases. You can always add it back later if you need it.

Fixing common address problems

If Shein rejects your address or says it cannot deliver to your location, the issue is usually one of three things: the address format is incorrect, the postal code does not match the city or state, or Shein does not ship to that area. Double-check that your street address, city, state, and postal code all match official records.

Some regions and rural areas have shipping restrictions. If Shein tells you it cannot deliver to your address, try entering a nearby city address or a post office box if one is available. You can also contact customer service to ask whether your specific location is may be able to access for delivery.

Updating your address on the Shein app versus the website

The process is nearly identical on both the app and the website, but the app sometimes updates faster. If you change an address on your phone, it may take a few minutes to show up on the website version, and vice versa. If you are about to place an order, make the change on whichever platform you are using to check out.

Both versions sync to the same account, so a change made in one place will eventually appear in the other. If you notice a delay, try logging out and back in, or closing and reopening the app.

Frequently Asked Questions

Can I change my address after I have paid but before the order ships?

Yes, but you need to act quickly. Contact Shein customer service through the app or website with your order number and explain that you need to change the delivery address. If the order has not yet left the warehouse, they can usually update it for you. Response times vary, so reach out as soon as you realize the address is wrong.

What happens if I enter the wrong address and the package gets delivered somewhere else?

Contact Shein customer service right away with your order number and explain what happened. They can sometimes intercept the package or file a claim with the carrier. Keep any delivery confirmation or tracking information you have. Shein may issue a refund or reship the order to the correct address depending on the situation.

Can I use a PO box or mailbox service address on Shein?

Shein accepts PO boxes in most cases, but some carriers and regions have restrictions. Try entering your PO box address during checkout — if the system accepts it, you are good to go. If it rejects it, contact customer service to ask whether that specific location can receive deliveries.

Do I need to update my address if I move but want to keep using the same account?

You do not have to, but it is a good idea. Updating your address in "My Account" means your new address will be the default for future orders. If you do not update it, you will have to enter your new address manually at checkout each time, or select it from your saved list if you add it.

Why does Shein keep rejecting my address?

The most common reasons are a mismatched postal code, an incomplete street address, or a region where Shein does not ship. Check that your postal code matches your city and state in official records. If the address is correct but still rejected, contact customer service — they can tell you whether your area is may be able to access for delivery or suggest an alternative.