Change your Wells Fargo address online, by phone, or in person at a branch

You can update your mailing address on a Wells Fargo account through three routes: the online banking portal, a phone call to customer service, or a visit to a branch. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you do not have online access or prefer to speak with someone, calling Wells Fargo or walking into a branch works just as well, though branch visits may require a wait.

The address you change is your mailing address, which is where Wells Fargo sends statements, notices, and cards. Changing it does not affect your billing address for credit cards or loans unless you ask it to. If you have multiple accounts — checking, savings, credit card — you may need to update each one separately, depending on how they are linked.

Key Takeaways

  • Online banking is the fastest way to change your address; log in, find the account settings or profile section, and update the mailing address field.
  • You can call Wells Fargo customer service at the number on the back of your card or statement to request an address change over the phone.
  • Visiting a Wells Fargo branch in person with a photo ID allows you to update your address when ready and confirm the change on the spot.
  • Address changes usually take effect within one business day, but allow up to five business days if you are waiting for a new card or statement to arrive.
  • If you have a credit card, mortgage, or loan with Wells Fargo, you may need to update the billing address separately from your mailing address.

Changing your address through online banking

Log into your Wells Fargo online banking account using your username and password. Once you are logged in, look for a menu option labeled "Profile," "Settings," "Account Settings," or "Personal Information" — the exact label varies by account type. Click that option.

Find the section that shows your current mailing address. It is usually labeled "Mailing Address" or "Address Information." Click the edit or change button next to it. Type in your new street address, city, state, and ZIP code. Make sure the spelling is correct, especially the street name and ZIP code, because mail sent to a wrong address will not reach you. Click save or confirm.

The system will show you a confirmation message. Write down or take a screenshot of the confirmation, including any reference number shown. The address change usually takes effect within one business day, though Wells Fargo states it may take up to five business days in some cases. If you do not see the change reflected in your account within a week, contact customer service to verify it went through.

Changing your address by phone

Call the customer service number on the back of your Wells Fargo card, statement, or the Wells Fargo website. Have your account number and a form of identification ready — the representative may ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened the account.

Tell the representative you want to change your mailing address. Spell out your new address clearly, including the street number, street name, apartment or unit number if you have one, city, state, and ZIP code. Ask the representative to read it back to you to confirm there are no typos. Request a confirmation number for your records.

The address change takes effect within one business day. If you are expecting a new debit card, credit card, or statement to be mailed, ask the representative whether your new address will be used for that item or whether it will still go to your old address. Some items in transit may still use the old address.

Changing your address in person at a branch

Visit any Wells Fargo branch during business hours. Bring a photo ID such as a driver's license, passport, or state ID card. Tell the teller or branch representative that you want to update your mailing address on your account.

The representative will ask for your account number and will verify your identity using your photo ID. Provide your new address and watch as they enter it into the system. Ask them to show you the updated address on the screen to confirm it is correct before they save it. Request a receipt or confirmation number.

The change takes effect when ready in the branch system, though it may take one business day to update across all Wells Fargo systems. If you need to update the address on a credit card, mortgage, or loan, ask the representative whether that requires a separate request or whether it will update automatically.

Updating billing addresses on credit cards and loans

Your mailing address and your billing address are separate. The mailing address is where Wells Fargo sends you mail. The billing address is the address associated with your credit card or loan account and is used for verification when you make online purchases or explore for credit.

If you change your mailing address through online banking or by phone, ask the representative whether your billing address will update automatically or whether you need to change it separately. For credit cards, you can usually update the billing address through the same online banking portal or by calling the credit card customer service line. For mortgages or other loans, contact the loan servicer directly — it may be Wells Fargo or a different company.

If you do not update your billing address and your mailing address changes, you may not receive statements or notices about your account. It is worth taking the extra step to confirm both are current.

What happens after you change your address

Once your address is updated, all future mail from Wells Fargo — statements, notices, new cards, tax documents — will go to your new address. Mail that was already in transit to your old address may still arrive there, so do not be surprised if you receive one or two pieces at the old location after you change it.

If you are moving and want to forward mail from your old address, file a change of address form with the U.S. Postal Service. This will redirect mail sent to your old address to your new one for a set period, usually six months to one year. You can file this form online at usps.com or in person at your local post office.

If you have direct deposit set up with Wells Fargo, changing your address does not affect it — direct deposit is tied to your account number, not your address. If you have automatic bill payments or transfers set up, those will also continue without interruption.

Troubleshooting address change problems

If you changed your address but it is not showing up in your account after five business days, log back into online banking or call customer service to check the status. Sometimes the system requires additional verification before processing the change, especially if you changed your address online without visiting a branch.

If you are having trouble accessing the address change option in online banking, try logging out and logging back in, or try using a different web browser. If the option still does not appear, call customer service — your account type or security settings may require a phone or branch update instead.

If you changed your address but mail is still arriving at your old address weeks later, contact Wells Fargo customer service with the date you made the change and a confirmation number if you have one. They can investigate whether the change was processed correctly and whether any mail is still queued for the old address.

Frequently Asked Questions

Do I need to change my address on every Wells Fargo account I have?

It depends on how your accounts are linked. If your checking and savings accounts are linked under one profile, changing the address on one usually updates both. Credit cards, mortgages, and loans may be on separate systems and require separate updates. When you change your address, ask the representative whether all your accounts will be updated or whether you need to contact each product separately.

How long does it take for my new address to show up on statements?

The address change takes effect within one business day in most cases, but your next statement may still show your old address if it was already printed and queued to mail. Your statement after that should show the new address. If you need to confirm your new address is in the system, log into online banking or call customer service to verify.

What if I am moving and do not have a permanent address yet?

You can use a temporary address such as a friend's or family member's address, a post office box, or a mail forwarding service. Once you have a permanent address, you can change it again. Wells Fargo does not require you to have a permanent address to maintain an account, but you do need a valid mailing address where you can receive mail.

Will changing my address affect my credit score?

No. Changing your mailing address or billing address does not affect your credit score. Your credit report is tied to your name, Social Security number, and account history, not your address. Updating your address is a routine account maintenance task.

Can I change my address if I do not have online banking set up?

Yes. You can change your address by calling customer service or visiting a branch in person. You do not need online banking access to update your address. If you want to set up online banking, you can do that at a branch or by calling customer service, and then you will have the option to change your address online in the future.