The fastest way to update your address at Chase

You can change your address with Chase through their mobile app, website, or by calling their customer service line. The app and website are fastest — you can update it in minutes without waiting on hold. If you prefer to speak with someone, call the number on the back of your debit or credit card, or call Chase customer service at 1-800-935-9935.

Chase updates your address across all your accounts at once, so you only need to do this once even if you have a checking account, savings account, and credit cards. The change takes effect when ready in their system, though mail sent before the update processes may still go to your old address.

Key Takeaways

  • You can update your address through the Chase mobile app, Chase.com, or by calling 1-800-935-9935 without visiting a branch.
  • The address change applies to all your Chase accounts at the same time, so you do not need to update each account separately.
  • Online and app updates take effect within minutes, while phone updates may take up to 24 hours to process.
  • After you change your address, contact any companies that send you bills or statements to update your information there as well.

Updating your address through the Chase mobile app

Open the Chase mobile app and sign in with your username and password. Tap the menu icon (three horizontal lines) in the bottom right corner, then select "Settings." Look for "Profile" or "Personal Information" and tap it.

Find the section labeled "Address" and tap "Edit" or the pencil icon next to it. Delete your old address and type in your new street address, city, state, and ZIP code. Double-check that you have entered everything correctly — misspelled addresses can delay mail delivery. Tap "Save" or "Confirm" to submit the change. The app will show a confirmation message, and your new address is active when ready.

Updating your address on Chase.com

Go to Chase.com and sign in with your username and password. Click on your profile icon or name in the top right corner, then select "Settings" or "Profile Settings."

Look for "Personal Information" or "Address" and click "Edit." Enter your new address in all required fields. Chase will ask you to confirm your new address before saving — read it carefully to catch any typos. Click "Save" or "Submit," and you will see a confirmation that your address has been updated. Like the app, this change is active right away.

Updating your address by phone

Call the customer service number on the back of your Chase debit or credit card, or call 1-800-935-9935. Have your account number and a form of identification ready — the representative may ask for your Social Security number or other details to verify your identity.

Tell the representative you want to change your mailing address. Provide your new complete address and ask them to read it back to you to confirm there are no errors. The representative will process the change and give you a confirmation number. Phone updates typically take up to 24 hours to appear in Chase's system, though they are usually faster.

Updating your address at a Chase branch

If you prefer to update your address in person, visit any Chase branch with a valid photo ID. A banker or teller can change your address on the spot. Bring your account number or debit card to speed up the process.

Branch updates are processed when ready, but this method takes longer overall because you have to travel to the branch and wait. Use this option only if you are already visiting a branch for another reason, or if you are uncomfortable using the app, website, or phone.

What to do after you change your address

After you update your address with Chase, contact any other companies that send you statements or bills — your employer, insurance companies, loan servicers, credit card issuers, and utilities. Chase will not notify them of your change, so you need to update your address with each one separately.

You can also file a change of address with the U.S. Postal Service through their website at USPS.com or at your local post office. A USPS change of address will forward mail from your old address to your new one for a set period, which gives you a safety net while you update your information everywhere else. This is especially useful if you are worried about missing important financial mail.

Troubleshooting address change problems

If your address change is not showing up after 24 hours, sign out of the Chase app or website completely and sign back in. Sometimes the system needs you to refresh your session to display the updated information.

If you see an error message when you try to save your new address, make sure you have entered it in the exact format Chase expects — usually street address on one line, city and state on the next, and ZIP code last. Remove any extra spaces or punctuation. If the problem continues, call 1-800-935-9935 and ask a representative to update it for you over the phone. If you changed your address because you moved to a different state, Chase may ask you to verify the change — this is normal and helps them comply with state banking rules.

Frequently Asked Questions

How long does it take for my address change to show up?

Online and app changes are active when ready. Phone and branch updates usually take up to 24 hours to appear in Chase's system. Mail sent before your change processes may still arrive at your old address, so do not be alarmed if you receive a statement there.

Will changing my address affect my credit score?

No. Updating your mailing address with Chase does not affect your credit score or credit report. It is purely an administrative change to where Chase sends your statements and bills.

Do I need to change my address separately for each account?

No. When you change your address through the app, website, or phone, Chase updates it for all your accounts — checking, savings, credit cards, and any other products you have with them — at the same time.

What if I do not have access to the app or website?

Call 1-800-935-9935 or the number on the back of your card. A representative can change your address over the phone without requiring you to use digital tools. You will need to verify your identity, usually with your Social Security number or account details.

Can I change my address if I am not the primary account holder?

If you are an authorized user on the account, you may be able to change the address through the app or website. If you are not an authorized user, contact the primary account holder or call Chase customer service to discuss your options.