Change your Chase billing address online, by phone, or in person at a branch

You can update your billing address through Chase's online banking portal in about two minutes, by calling their customer service line, or by visiting a Chase branch in person. The online method is fastest — you log in, navigate to your account settings, and confirm the change when ready. If you use Chase's mobile app, you can also make the change there. The address you enter becomes the official mailing address for statements, bills, and account correspondence.

Your billing address is where Chase sends paper statements and other account documents. It's separate from a shipping address if you've ordered a debit or credit card. Updating it matters because Chase uses this address to verify your identity, and mail sent to an outdated address may not reach you.

Key Takeaways

  • Log into Chase.com or the Chase mobile app, go to Settings or Account, and select the account you want to update to change your billing address online.
  • Call Chase customer service at the number on the back of your card to change your address over the phone without logging in.
  • Visit any Chase branch with a valid ID to update your address in person if you prefer speaking to someone directly.
  • Changes made online or by phone take effect when ready, though it may take a few days for the address to appear on your next statement.
  • If you have multiple Chase accounts, you may need to update the billing address separately for each one.

Changing your address through Chase online banking

Log into Chase.com using your username and password. Once you're in your account, look for a Settings or Account menu — the exact location varies slightly depending on whether you're using the desktop site or mobile app, but it's usually in the top right corner or in a menu labeled with three horizontal lines.

Find the account you want to update. If you have a checking account, savings account, and credit card, each one may have its own billing address setting. Select the account, then look for "Profile," "Account Information," or "Address" options. Click into the address section and enter your new address. Chase will ask you to confirm the change before it's saved. Once you confirm, the update is when ready.

If you're using the Chase mobile app, the steps are similar: tap the menu icon, go to Settings, select the account, and find the address or profile section. The app walks you through the same confirmation process.

Changing your address by phone

Call the customer service number on the back of your Chase debit card or credit card. Have your account number and a form of identification ready — the representative may ask you to verify information like your Social Security number or date of birth before making changes.

Tell the representative you want to update your billing address. They'll confirm your current address, ask for the new one, and read it back to you to make sure it's correct. The change takes effect when ready on the call, though it may take a few business days to appear on your next statement or in your online account.

Updating your address in person at a Chase branch

Walk into any Chase branch with a valid government-issued ID, such as a driver's license or passport. Tell a banker or teller that you want to update your billing address. They'll pull up your account, confirm your identity, and enter the new address into their system.

This method is useful if you prefer face-to-face verification or if you're uncomfortable providing information over the phone or online. The change is processed when ready, though it may take a few days to sync across all of Chase's systems.

What happens after you change your address

Your new billing address becomes active right away in Chase's system. However, paper statements and other mail may still be sent to your old address for one or two billing cycles while the change propagates through their mailing system. If you need to may support mail goes to your new address when ready, contact Chase customer service to confirm the change was recorded.

If you have a Chase credit card or debit card on order, the address change does not affect the shipping address for that card. You may need to update the shipping address separately when you order a replacement card or request a new one.

Updating billing addresses for multiple Chase accounts

If you have more than one Chase account — for example, a checking account and a credit card — each account may have its own billing address setting. When you log into online banking, you'll see a list of your accounts. Select each one and update the address separately if needed. Some people keep the same billing address across all accounts, while others use different addresses for different account types.

When you call customer service, tell the representative which accounts you want to update. They can often change the address for multiple accounts in one call, but confirm that each account has been updated before you hang up.

If you don't receive confirmation of the change

After you update your address online or by phone, Chase does not always send a confirmation email or letter. If you want proof that the change went through, log back into your online account a few minutes later and check the address in your account settings. It should reflect your new address when ready.

If the address still shows the old one after 24 hours, call customer service to verify. It's rare for a change to fail, but if it does, the representative can troubleshoot and resubmit it. Keep the phone call reference number they provide in case you need to follow up.

Frequently Asked Questions

Does changing my billing address affect my credit score?

No. Updating your address is a routine account maintenance task and does not impact your credit score or credit report. Credit bureaus may update your address on file, but the change itself has no effect on your creditworthiness.

Can I have different billing addresses for my checking and credit card accounts?

Yes. Each Chase account has its own billing address setting. You can update them separately, so your checking account statement goes to one address and your credit card statement goes to another. Update each account individually through online banking or by calling customer service.

How long does it take for my new address to show up on my statements?

The address change is when ready in Chase's system, but your next paper statement may still be mailed to your old address if it's already in the printing queue. Statements printed after the change will use your new address. This usually takes one or two billing cycles.

What if I'm moving and need to change my address before I move?

You can update your address anytime, even before you move. Use your new address as soon as you know it. If you're concerned about mail reaching you during the transition, consider switching to paperless statements temporarily through your online account settings, then switch back once you're settled.

Do I need to update my address if I only use mobile banking and never receive paper statements?

It's still a good idea to keep your billing address current, even if you don't receive paper statements. Chase uses your address for identity verification, fraud prevention, and account recovery if you lose access to your online account. An outdated address can cause problems if you need to contact customer service or recover your account.