The fastest way to change your Wells Fargo billing address
You can change your billing address through Wells Fargo's online banking portal, by phone, or in person at a branch. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you use Wells Fargo's mobile app, you can also make the change there.
Your billing address is where Wells Fargo sends statements, tax documents, and other official mail. If you've moved or need mail sent somewhere else, updating this address prevents statements from going to the wrong place and keeps your account find.
Key Takeaways
- Log into your Wells Fargo online account, go to Settings, and select the account you want to update to change your address in minutes.
- Call Wells Fargo at 1-800-869-3557 (the number is on the back of your debit or credit card) to change your address by phone without logging in.
- Visit any Wells Fargo branch in person with a photo ID and ask a teller to update your billing address on file.
- The change usually takes effect within one business day, but allow up to five business days if you're changing the address on multiple accounts.
- If you have a business account, you may need to provide additional documentation or contact Wells Fargo's business banking line.
Changing your address online through Wells Fargo's website
Go to wellsfargo.com and sign in with your username and password. Once you're logged in, look for "Settings" or "Profile" in the top right corner of the page — the exact location varies slightly depending on which type of account you have.
Click on "Settings," then find "Personal Information" or "Account Information." Select the specific account whose billing address you want to change (checking, savings, credit card, or another product). Look for the address field, delete the old address, and type in the new one. Double-check the spelling and zip code before you save, because mail will go to exactly what you enter.
Click "Save" or "Confirm." Wells Fargo will show you a confirmation message on screen. The change usually takes effect within one business day, though it can take up to five business days if you're updating multiple accounts at once.
Changing your address by phone
Call Wells Fargo's customer service line at 1-800-869-3557. This number is printed on the back of your debit card or credit card. Have your account number and a form of identification ready — the representative may ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened the account.
Tell the representative you want to change your billing address and provide the new address. They will read it back to you to confirm it's correct. Ask them when the change will take effect — most representatives will tell you it's one to two business days. Request a confirmation number or reference number for your records.
The phone line is open Monday through Friday, 8 a.m. to 9 p.m. Central Time, and Saturday 9 a.m. to 5 p.m. Central Time. Wait times are usually shorter early in the morning or mid-week.
Changing your address in person at a Wells Fargo branch
Visit any Wells Fargo branch location near you. Bring a photo ID (driver's license, passport, or state ID card) and your account number or debit card. Tell the teller you need to update your billing address.
The teller will pull up your account, confirm your identity, and ask you for the new address. They will enter it into the system while you watch. Ask them to print a receipt showing the change, or ask for a confirmation number. The change usually takes effect the same day or within one business day.
Changing the address on a Wells Fargo credit card
If you're changing the billing address specifically for a credit card, you can use any of the three methods above. You can also log into your credit card account directly on wellsfargo.com, click "Account Services," and look for "Update Address" or "Personal Information."
Some credit card holders receive a separate billing statement from their checking account, so make sure you're updating the right account. If you have both a Wells Fargo checking account and a credit card, they may have different billing addresses on file, and changing one does not automatically change the other.
What happens after you change your address
Wells Fargo will send future statements and official mail to the new address. If you had statements set up to go to the old address, they will now go to the new one. Tax documents (like 1099 forms) and account notices will also be sent to the updated address.
If you're concerned that mail might still arrive at your old address for a few days, contact your mail carrier or file a change of address with the U.S. Postal Service. This is separate from updating your bank address and helps may support that mail from other companies also gets forwarded.
Changing your address on a business account
If you have a Wells Fargo business checking or savings account, you may need to contact Wells Fargo's business banking line instead of using the standard customer service number. Call 1-800-225-5935 for business accounts, or visit a branch and ask to speak with a business banker.
Business accounts sometimes require additional documentation, such as a business license or corporate resolution, depending on the type of business and the account structure. A business banker can tell you what you need to bring or provide before you make the change.
Frequently Asked Questions
How long does it take for my billing address change to show up?
Most changes take effect within one business day. If you're updating multiple accounts or if you call on a weekend, it may take up to five business days. Once the change is processed, all future statements and mail will go to the new address.
Can I change my billing address if I'm not the primary account holder?
If you're an authorized user or joint account holder, you may be able to change the address online or by phone if you have access to the account. If you're not listed on the account, the primary account holder will need to make the change. Contact Wells Fargo to confirm who can make changes to your specific account.
What if I change my address but still receive mail at the old one?
If mail continues to arrive at your old address after five business days, call Wells Fargo at 1-800-869-3557 and ask them to verify the address on file. There may have been a typo during entry. You can also file a change of address with the U.S. Postal Service to have mail forwarded from your old address to your new one.
Do I need to change my address if I only moved temporarily?
If you're moving temporarily, you can update your address in Wells Fargo's system and then change it back when you return. Alternatively, you can file a temporary change of address with the U.S. Postal Service, which will forward mail without you having to update your bank account twice.
Can I have statements sent to a different address than my account address?
Some Wells Fargo accounts allow you to set a separate mailing address for statements. Log into your account online and look under "Settings" or "Delivery Preferences" to see if this option is available for your account type. If not, you can call customer service to ask whether it's possible for your specific account.