Change your Chase billing address online, by phone, or in a branch
You can update your billing address on Chase through your online account in about two minutes, by calling customer service, or by visiting a Chase branch in person. The online method is fastest — you log in, find the account settings, and change the address without waiting. If you have multiple Chase accounts, you may need to update each one separately, depending on how they are linked.
Your billing address is where Chase sends statements and other account notices. Changing it does not affect your mailing address for checks or debit cards unless you update those separately. If you are moving, you should update your address before mail starts arriving at the old location, but Chase will typically forward notices for a short period if you miss the window.
Key Takeaways
- Log into your Chase account online, go to Profile or Account Settings, and update the address under the account or card you want to change.
- Call Chase customer service at the number on the back of your card if you prefer to make the change by phone and do not want to use the website.
- Visit a Chase branch with a photo ID to update your address in person, though this takes longer than online or phone methods.
- Billing address changes usually take effect within one business day, but some notices may still arrive at your old address briefly.
- If you have a joint account or authorized user, only the account holder can change the billing address through online banking.
Update your address through Chase online banking
Log into your Chase account at chase.com using your username and password. Once you are signed in, look for a menu option labeled "Profile," "Settings," or "Account Settings" — the exact name varies depending on whether you are using the website or the mobile app. Click on that option to open your account details.
Find the section that shows your current address. This is often labeled "Address Information" or "Contact Information." Click the edit or pencil icon next to your address. Type in your new street address, city, state, and ZIP code. Make sure the address is spelled correctly and matches what you want Chase to use for billing statements and notices. Click Save or Confirm to complete the change.
If you have multiple Chase accounts — for example, a checking account and a credit card — you may see separate address fields for each. Check whether you need to update all of them or just the one you are changing. Some accounts share an address, while others allow you to set different addresses for different products.
Change your address by phone
Call the customer service number on the back of your Chase card or statement. Have your account number and a form of identification ready — the representative may ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened the account.
Tell the representative you want to update your billing address. Provide your new address clearly, spelling out the street name and confirming the ZIP code. The representative will repeat it back to you to make sure it is correct. Ask them to confirm when the change will take effect — most changes process within one business day.
If you call during business hours, you will usually reach a representative within a few minutes. Chase customer service is available seven days a week, though wait times are longer on weekends and evenings. Keep your confirmation number if the representative provides one, in case you need to reference the call later.
Update your address at a Chase branch
Walk into any Chase branch with a photo ID and your account number or debit card. Tell a banker or teller that you want to update your billing address. They will pull up your account, show you the current address on file, and ask you to provide the new one. You can write it down or spell it out verbally.
The banker will enter the new address into the system and give you a receipt or confirmation. This method is slower than online or phone updates — you have to travel to a branch and may wait in line — but it works if you prefer to handle the change in person or if you are having trouble accessing your online account.
What happens after you change your address
Chase usually processes address changes within one business day. Your next statement and any future notices will be sent to the new address. However, if you change your address close to the time Chase prints and mails your statement, that statement may still go to your old address. You can always view your current statement online through your account instead of waiting for the paper copy.
If you are moving and want to make sure you do not miss important mail, consider updating your address at least a week before you move. You can also sign up for paperless statements through your Chase account settings so that notices go to your email instead of the mail. This prevents mail from being lost or delayed during a move.
If mail continues to arrive at your old address after the change takes effect, contact your local post office and file a change of address form with the U.S. Postal Service. This will forward most mail to your new location for up to one year, though some financial institutions may not participate in forwarding.
Update your mailing address for checks and cards separately
Your billing address and your mailing address for checks or debit cards are sometimes separate. If you want checks or a replacement debit card sent to a different address than your billing address, you need to update that separately. In your online account, look for a section labeled "Delivery Address," "Mailing Address," or "Card Delivery Address."
You can set a temporary mailing address for a single card order or a permanent one for future cards. If you are moving and want your next debit card sent to your new address, update this setting before you request a replacement. Chase will not automatically send cards to your new billing address unless you tell it to.
Troubleshooting address change problems
If you see an error message when trying to change your address online, try clearing your browser cache and logging in again. If the problem persists, use the Chase mobile app instead of the website, or call customer service to make the change by phone. Sometimes the website has temporary issues that the app does not experience.
If you changed your address but it is not showing up in your account after two business days, call customer service to confirm the change went through. Occasionally a change fails to save without generating an error message. A representative can verify what address is on file and resubmit the change if needed.
If you are having trouble logging into your account to make the change, use the "Forgot Username" or "Forgot Password" option on the Chase login page to reset your credentials. If you still cannot access your account, call the number on the back of your card and a representative can help you regain access or make the address change for you over the phone.
Frequently Asked Questions
Do I need to change my address on my debit card separately from my checking account?
Your billing address and card address are usually linked, so changing one updates the other. However, if you want a replacement card sent to a different address than your billing address, you can set a temporary mailing address when you order the card. Check your account settings to see if these are separate or combined.
How long does it take for my billing address change to show up?
Chase usually processes address changes within one business day. Your next statement will reflect the new address, though if your statement is already being printed, it may still go to your old address. You can view statements online when ready without waiting for the paper copy to arrive.
Can I change my address if I have a joint account?
Only the primary account holder can change the billing address online or by phone. If you are an authorized user or joint account holder without primary access, ask the primary account holder to make the change, or visit a branch with your ID and account information and ask a banker to help.
What if I changed my address but my old address still appears on my account?
Wait one full business day for the change to process. If the old address still shows after two business days, call customer service at the number on your card. A representative can check whether the change was saved and resubmit it if it failed to process.
Do I need to update my address with the post office if I change it on Chase?
Changing your address with Chase does not automatically notify the post office. If you are moving, file a change of address form with the U.S. Postal Service separately so that mail from all senders gets forwarded to your new location. This is especially important if you have other financial accounts or subscriptions that mail notices to your old address.