Change your Chase address online, by phone, or in person at a branch

You can update the address on your Chase account through three routes: the Chase mobile app or website (fastest, takes minutes), a phone call to Chase customer service, or by walking into a Chase branch. The address change takes effect when ready in most cases, though it may take one to two business days to appear across all Chase systems. You'll need your account number and a way to verify your identity — either a PIN, the last four digits of your Social Security number, or answers to security questions you set up earlier.

Which route you choose depends on what you're comfortable with. Online and mobile are quickest if you remember your login details. Phone works if you prefer speaking to someone. A branch visit is useful if you need to update multiple accounts at once or if you've forgotten your password.

Key Takeaways

  • The Chase website and mobile app let you change your address yourself in under five minutes without waiting on hold.
  • Phone updates go through Chase customer service at 1-800-935-9935, and you'll need to verify your identity before the change is made.
  • In-branch updates at any Chase location work for checking, savings, credit card, and investment accounts all at once.
  • Address changes show up when ready online but may take one to two business days to sync with mailed statements and other systems.
  • If you're moving, update your address before your next statement date so Chase sends mail to the correct location.

Update your address through the Chase website or app

Log into your Chase account on chase.com or the Chase Mobile app. Once you're signed in, look for "Profile" or "Settings" — the exact location varies slightly between the website and app, but both have this option in the main menu or account menu. Select "Contact Information" or "Address," then enter your new street address, city, state, and ZIP code.

Review the address for accuracy before confirming. Chase will ask you to verify the change by entering a code sent to your phone or email, depending on how you set up two-factor authentication. Once you confirm, the change is live. You'll see the new address reflected in your online account when ready, though paper statements and other systems may take a day or two to catch up.

Change your address by calling Chase customer service

Call Chase at 1-800-935-9935. Have your account number ready. A representative will ask you to verify your identity — they may ask for your PIN, the last four digits of your Social Security number, or answers to security questions you created when you opened the account. Once verified, tell them your new address and they'll update it on the spot.

The phone line is open Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Wait times vary depending on call volume. If you have multiple accounts with Chase (checking, savings, credit card), the representative can update all of them in one call if they're linked to the same customer profile.

Update your address in person at a Chase branch

Walk into any Chase branch with a photo ID and your account number. Tell a banker or teller that you need to update your address. They'll pull up your account, confirm your identity, and make the change while you wait. This is the fastest option if you have questions about how the change affects your account or if you need to update multiple accounts at once.

Branch hours vary by location. You can find your nearest Chase branch and its hours on chase.com by entering your ZIP code in the branch locator. If you don't have your account number with you, bring a debit card or checkbook — either one will work for the teller to look up your account.

What happens to your statements and mail after you change your address

Chase will send future statements and mail to your new address once the change is processed. If you change your address mid-month, your next statement may still go to the old address — Chase typically prints and mails statements on a set schedule, and the address on file at that moment determines where it goes. To avoid missing a statement, update your address at least a few days before your statement date if you know it.

If a statement goes to your old address by mistake, contact Chase to request a copy be sent to your new address or made available through your online account. You can also set up paperless statements through your Chase account settings so you receive statements by email instead — this eliminates the wait for mail entirely and is often faster for people who move frequently.

Update your address for credit cards, investment accounts, and other Chase products

If you have a Chase credit card, the address change on your checking or savings account does not automatically update your credit card address. You'll need to change it separately. Log into your credit card account on chase.com, go to "Account Services" or "Profile," and update the address there. The same process applies to Chase investment accounts, mortgage accounts, or any other Chase product you use.

If you use the phone line or visit a branch, tell the representative that you want the address updated on all your accounts. They can do this in one interaction, but you need to ask explicitly — they won't assume you want every account changed unless you say so.

What to do if your address change doesn't go through

If you've updated your address online but it's not showing up after two business days, call Chase at 1-800-935-9935 to confirm the change was saved. Sometimes a browser glitch or app error can prevent the update from going through even though it appeared to succeed on your screen. A representative can verify whether the change is in the system and resubmit it if needed.

If you changed your address in person at a branch and it still hasn't appeared online after a day, the branch may have entered it incorrectly or there may be a delay in their system syncing with the main Chase database. Call customer service with your account number and the address you provided — they can correct it or escalate it to the branch if there's a data entry error.

Frequently Asked Questions

Will changing my address affect my account number or routing number?

No. Your account number and routing number stay the same. Only the mailing address on file changes. If you have automatic deposits or bill payments set up, they will continue without interruption.

Can I change my address if I don't have my PIN or password?

Yes. Call Chase at 1-800-935-9935 or visit a branch. A representative can verify your identity using other information — the last four digits of your Social Security number, answers to security questions, or a photo ID — and update your address without needing your PIN or password.

How long does it take for my new address to show up on statements?

The address change is when ready in your online account, but paper statements may take one to two business days to reflect the new address. If your statement date is coming up soon, the statement may still print with your old address. Future statements will use the new address.

Do I need to update my address with Chase if I'm moving internationally?

Yes, update your address with Chase before you move. If you're moving to another country, Chase may ask additional questions about your new address or may restrict certain account features depending on the country. Call 1-800-935-9935 to discuss your move with a representative before you leave.

What if I have a joint account — can one person change the address?

Yes. Either account holder can change the address online, by phone, or in person. The change applies to both people on the account. If you want to change the address without the other person knowing, you can do so, but both of you will receive mail at the new address once the change takes effect.