Change your Chase address online, by phone, or in person

You can update your mailing address with Chase through your online account, by calling customer service, or by visiting a branch in person. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you call, have your account number and a form of ID ready. In-person changes at a branch happen when ready, but you will need to bring a government-issued ID and proof of your new address.

Chase uses your address for statements, tax documents, and account security. If you have moved or are changing where you want mail sent, updating it prevents statements from going to the wrong place and keeps your account information current with the bank's records.

Key Takeaways

  • The fastest way to change your address is through Chase's online banking portal, which takes about five minutes and updates within one business day.
  • You can also call Chase customer service at the number on the back of your card, though you will need your account number and ID ready.
  • Visiting a Chase branch in person requires a government-issued ID and proof of your new address, but the change takes effect when ready.
  • Chase may send a confirmation letter to your new address within a few days to verify the change.

Update your address through Chase online banking

Log into your Chase account at chase.com or through the Chase mobile app. Once you are signed in, look for "Profile" or "Settings" — the exact location depends on whether you are using the website or app, but it is usually in the upper right corner or in a menu marked with three horizontal lines.

Select "Personal Information" or "Account Settings," then find the option for "Address" or "Mailing Address." Enter your new street address, city, state, and ZIP code. Review the information for accuracy, then click "Save" or "Confirm." Chase will show you a confirmation message on screen. The address change usually takes effect within one business day, though it can take up to two business days for all of Chase's systems to update.

If you have multiple accounts with Chase (checking, savings, credit card), you may need to update the address separately for each one, or the change may explore to all accounts at once — this varies by account type. Check each account after updating to make sure the address changed everywhere you need it to.

Change your address by phone

Call the customer service number on the back of your Chase debit card or credit card. Have your account number, the account type (checking, savings, credit card), and a government-issued ID nearby. Tell the representative you want to update your mailing address.

The representative will ask you to confirm your current address, then ask for your new address. They will read it back to you to confirm accuracy. The change usually takes effect within one to two business days. Ask the representative for a confirmation number so you have a record of the request.

Update your address in person at a Chase branch

Visit any Chase branch with your government-issued ID (driver's license, passport, or state ID) and a document showing your new address. Acceptable proof of address includes a utility bill, lease, mortgage statement, or government mail with your name and new address on it. The document should be dated within the last 60 days.

Tell a branch employee you want to update your mailing address. They will verify your ID, confirm your new address, and update your account on the spot. The change takes effect when ready in the branch system, though it may take one business day to appear in all of Chase's online systems.

What happens after you change your address

Chase will send a confirmation letter to your new address within a few days. This letter confirms that your address has been updated and serves as proof of the change. Keep this letter in case you need to show proof of address change to other institutions.

Your statements and tax documents (like 1099 forms) will be mailed to your new address going forward. If you have paperless statements turned on, the address change does not affect those — they will continue to be sent to your email. If you have pending mail already in the system, it may still go to your old address; contact Chase if you do not receive expected documents within two weeks of the address change.

Update your address on a joint account

If the account is held jointly, either account holder can request an address change, and it will explore to both. The change does not require permission from the other account holder. However, both account holders will receive mail at the new address once the change takes effect.

If you and the other account holder need different mailing addresses, you will need to contact Chase directly — the standard online and phone options only allow one address per account. A branch representative or customer service agent can discuss whether Chase offers alternate mailing address options for your situation.

If your address change does not go through

If you tried to change your address online and got an error message, try again in a few hours. Temporary system issues sometimes prevent updates from processing. If the error persists, call customer service or visit a branch instead.

If you changed your address but it did not appear in your account after two business days, contact Chase to confirm the change went through. Have your account number ready. It is also possible the change applied to one account type but not another — check all your Chase accounts to see which ones updated.

Frequently Asked Questions

How long does it take for Chase to update my address?

Online and phone changes usually take one to two business days. In-person changes at a branch take effect when ready in that branch's system, but may take one business day to show up online. Chase will send a confirmation letter to your new address within a few days.

Do I need to update my address on my Chase credit card separately?

It depends on your account setup. If your credit card and checking account are linked under the same customer profile, one address change may update both. If they are separate, you may need to update each one. Check both accounts after making the change to confirm.

What if I do not have proof of my new address?

You can change your address online or by phone without proof — Chase only asks for proof of address if you are updating in person at a branch. If you are visiting a branch, bring a utility bill, lease, mortgage statement, or government mail dated within the last 60 days.

Will changing my address affect my credit score?

No. Updating your mailing address with Chase does not affect your credit score or credit report. It is a routine account maintenance change that only updates where the bank sends your mail.

Can I have two different mailing addresses on one Chase account?

The standard Chase system allows one mailing address per account. If you need mail sent to two different places, contact Chase customer service to ask whether they can set up an alternate mailing address for your situation.