Change your FedEx delivery address online or by phone before the package ships
You can change a FedEx delivery address through the FedEx website, the FedEx mobile app, or by calling FedEx directly — but only if the package has not yet left the facility closest to you. Once a package is out for delivery, the address cannot be changed. The fastest method is the FedEx website: log into your account, find the shipment, and select "Change Delivery" to enter a new address. If you do not have a FedEx account or the package is already in transit, call 1-800-463-3339 and have your tracking number ready.
Timing matters. FedEx processes address changes during business hours, and the change must be made before the package reaches the local delivery facility. If you see "Out for Delivery" on the tracking page, the address cannot be changed — you will need to refuse the package and have it returned, then arrange redelivery to the correct address.
Key Takeaways
- Address changes work only before the package leaves the regional sorting facility; once it shows "Out for Delivery," you cannot change the address.
- The FedEx website and mobile app are the fastest options if you have an account and the package is still in transit.
- Call 1-800-463-3339 with your tracking number if you do not have an online account or need when ready help.
- If the package is already out for delivery, you can refuse it and request redelivery to the correct address instead.
- FedEx charges a fee for address changes on some service types; Ground shipments often allow one free change.
Change the address through your FedEx account online
Go to fedex.com and sign into your FedEx account. If you do not have one, you can create one free using your email address. Once logged in, click "Manage Shipments" or "Track" and enter your tracking number or search for the shipment by date or recipient name.
When you find the shipment, look for a "Change Delivery" or "Manage Delivery" button. Click it and enter the new address. FedEx will show you whether the change is still possible — if the package has already left the local facility, the button will be grayed out or the system will tell you the change window has closed. If the change is allowed, confirm the new address and submit. You will receive a confirmation email with the updated delivery details.
This method works best during business hours, Monday through Friday. Weekend changes may not process until the next business day, which could be too late if your package is scheduled for Saturday delivery.
Use the FedEx mobile app to change the address
read the FedEx mobile app on iOS or Android and sign in with your account. Tap "Track" and search for your shipment by tracking number. Once you find it, tap the shipment and look for "Manage Delivery" or a similar option.
The app shows the same real-time status as the website, so if the change window has closed, you will see that message when ready. If the change is still possible, enter the new address, confirm it, and submit. The app sends a confirmation to your phone and email.
Call FedEx to change the address by phone
Call 1-800-463-3339 and have your tracking number ready. A FedEx representative will look up your shipment and tell you whether an address change is still possible. If it is, they will ask for the new address and confirm the change over the phone. They will also provide a confirmation number.
Phone support is available Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday 9 a.m. to 7 p.m. Eastern time. If you call outside these hours, you can leave a message, but the change may not process until the next business day. For packages scheduled to arrive the next morning, calling during business hours is essential.
This method is slower than the website or app but works if you do not have an online account or if you need a representative to help you locate the shipment.
What to do if the package is already out for delivery
If your tracking page shows "Out for Delivery," the address cannot be changed. Instead, you can refuse the package when the driver arrives. Tell the driver you refuse the shipment, and they will mark it as refused. The package will be returned to the sender, and you can then contact the sender to have it reshipped to the correct address.
Alternatively, some FedEx locations allow you to intercept a package at the facility before it goes out for delivery. Call 1-800-463-3339 and ask about FedEx Delivery Intercept. This service may have a fee and works only if the package has not yet left the local facility that morning.
If you accept the package at the wrong address, you will have to arrange to pick it up or have it reshipped, which takes longer and may cost more than changing the address before delivery.
Understand FedEx address change fees
FedEx Ground shipments typically allow one free address change before the package ships. FedEx Express services (Overnight, 2Day, Home Delivery) may charge a fee for address changes, usually between $5 and $15 depending on the service type and how late in the shipping process you make the change.
The fee is waived if the original address was incorrect due to FedEx error. If you are unsure whether a fee applies to your shipment, ask the FedEx representative when you request the change — they will tell you the cost before processing it.
Some shippers include address-change protection in their shipping label, which means the shipper, not you, pays any fee. Check your original shipping confirmation email to see if this applies.
Prevent address problems before they happen
When you place an order online, double-check the delivery address before you complete the purchase. Many retailers allow you to change the address during checkout or when ready after ordering, before the label is even printed. This is faster and free.
If you are expecting a package and know you will not be home, consider having it delivered to your workplace, a FedEx Office location, or a trusted neighbor instead of changing it after the fact. FedEx Office locations hold packages for up to seven days at no charge.
Enable delivery notifications through the FedEx app or email so you know the exact day and time window the package will arrive. This gives you time to request an address change if needed before the package ships.
Frequently Asked Questions
Can I change the address if the package is already at the local FedEx facility?
Not usually. Once the package reaches the local delivery facility, it is sorted into the driver's route and cannot be changed. Check your tracking page — if it says "Out for Delivery" or "On FedEx vehicle," the address cannot be changed. If it still says "In Transit" or "At FedEx facility," call 1-800-463-3339 when ready to ask about FedEx Delivery Intercept.
What happens if I change the address but the driver has already left with the package?
If the change was processed after the driver left the facility, the package will still go to the original address. Contact FedEx when ready to refuse the package when it arrives, and request redelivery to the correct address. This adds one to two business days to your delivery time.
Do I have to pay a fee to change my delivery address?
FedEx Ground allows one free change. FedEx Express services may charge $5 to $15 depending on the service type. Ask the FedEx representative the cost before you confirm the change. Some shippers pay the fee on your behalf if address-change protection was included in the shipping label.
Can I change the address to a different city or state?
Yes, you can change the address to any location within the United States that FedEx delivers to. However, changing to a different city or state may delay delivery by one to two business days because the package will need to be rerouted to a different regional facility.
What if the new address is not in a FedEx delivery area?
FedEx will reject the new address if it is not in a serviceable area. The system will tell you this when you try to enter the address. Contact the shipper to see if they can send the package through a different carrier, or ask FedEx about having it held at a FedEx Office location near the address you need.