Change Your Email Address in Account Settings
To change the email address on your Amazon account, go to Account & Lists in the top right corner of Amazon.com, then select Your Account. From there, click Login & security on the left side. You will see your current email address listed under "Email address" — click Edit next to it.
Amazon will ask you to confirm your identity by sending a verification code to your current email address. Check that inbox (including spam and promotions folders) for an email from Amazon with the subject line "Verify your email address change request." The code is usually a six-digit number. Enter it on the Amazon page where you started the change, then type your new email address twice to confirm it matches.
Once you submit the new address, Amazon sends a confirmation email to both your old and new email addresses. You must click the confirmation link in the email sent to your new address within 24 hours to complete the change. If you do not confirm within that window, the change will not go through and you will need to start over.
Key Takeaways
- Start at Account & Lists > Your Account > Login & security, then click Edit next to your email address.
- Amazon sends a verification code to your current email address first — you must enter this code before you can type a new address.
- After you submit the new email, check the confirmation email sent to that new address and click the link within 24 hours to finish the change.
- Your old email address will no longer work to sign in once the change is complete, so make sure you have access to the new address before you start.
- If you do not receive the verification code or confirmation email, check your spam and promotions folders, or wait a few minutes and request a new code.
What Happens to Your Old Email Address
Once the change is complete, your old email address is no longer connected to your Amazon account. You will not be able to use it to sign in. If someone else owns that old email address in the future, they cannot use it to access your account — Amazon removes the link entirely.
Any order confirmations, account notifications, and password reset emails will go to your new address from that point forward. If you have other services or websites linked to your Amazon account (like Alexa devices, Prime Video, or Kindle), they will continue to work without any action on your part — the change affects only the email address itself, not your account access or subscriptions.
If You Cannot Access Your Current Email Address
If your current email address no longer works or you no longer have access to it, you cannot use the standard email change process because Amazon needs to verify your identity by sending a code to that address. Instead, you will need to contact Amazon Customer Service and explain the situation.
Go to Help at the bottom of any Amazon page, then select Contact Us. Choose the reason "Something else" and describe that you need to change your email address but cannot access the current one. A representative can verify your identity through other means — such as asking for your name, address, recent order details, or the last four digits of a payment method — and then make the change for you.
Common Mistakes That Delay the Change
The most common error is typing the new email address incorrectly on the first try. Amazon requires you to enter it twice, and both must match exactly — if they do not, the page will show an error and you will have to start over. Double-check for extra spaces, typos, or a missing dot in the domain name (like gmail.com instead of gmial.com).
Another frequent mistake is not clicking the confirmation link in the email sent to your new address. Many people complete the form on Amazon.com and assume they are done, but the change does not take effect until you click that link. If 24 hours pass without clicking it, the request expires and you must begin the process again.
Some users also miss the verification code email because it lands in their spam or promotions folder. Before requesting a new code, check those folders first. If you still cannot find it after a few minutes, click Resend code on the Amazon page and wait for a fresh email.
Changing Your Email on Mobile Devices
The process is the same whether you use a phone, tablet, or computer. Open Amazon in your mobile browser (or use the Amazon app), tap the menu icon (three horizontal lines) at the bottom right, then tap Your Account. Scroll down and tap Login & security, then tap Edit next to your email address.
Follow the same steps: enter the verification code from your current email, type your new address twice, and confirm the change by clicking the link in the email sent to your new address. The 24-hour confirmation window applies on mobile just as it does on a computer.
What to Do If the Change Does Not Go Through
If you completed all the steps but your email address did not change, the most likely reason is that you did not click the confirmation link in the email sent to your new address, or the 24-hour window expired. In that case, start the process again from Account & Lists > Your Account > Login & security.
If you clicked the confirmation link and still see your old email address in your account settings after waiting 24 hours, contact Amazon Customer Service through Help > Contact Us. Explain that you completed the email change process but the new address did not take effect. Have your new email address ready to provide to the representative.
Frequently Asked Questions
Can I change my email address if I have an active Prime membership?
Yes. Your Prime membership stays active no matter what email address is on your account. The change affects only the email address itself — all your subscriptions, orders, and account history remain the same.
What if I entered the wrong new email address by mistake?
If you have not yet clicked the confirmation link in the email sent to the new address, you can start the process over and enter the correct address. If you already clicked the link, you will need to change it again using the same steps. Go back to Login & security and click Edit next to your email address to make another change.
Do I need to update my email address on my Alexa devices or Kindle?
No. Alexa devices and Kindle readers are linked to your Amazon account, not to your email address. When you change your email, these devices continue to work without any updates needed on your part.
How long does it take for the email change to show up in my account?
Once you click the confirmation link in the email sent to your new address, the change is usually complete within a few minutes. Your new email address should appear in your Login & security settings right away.
Can someone else use my old email address to create a new Amazon account?
Yes. Once you change your email address, your old email is no longer tied to your account and can be used to create a different Amazon account. Make sure you have full access to your new email address before you complete the change.