Change Your Email Address in Account Settings
To change the email address on your Dropbox account, go to dropbox.com, sign in, and click your profile picture in the top right corner. Select Settings from the menu, then click the Account tab. Under "Email," you'll see your current email address with an Edit button next to it. Click that button, type your new email address, and Dropbox will send a confirmation link to both your old and new addresses. You must click the link in the email sent to your new address to complete the change.
The confirmation process protects your account — Dropbox won't switch your email until you verify the new one. Check your spam folder if you don't see the confirmation email within a few minutes. Once you click the link, your account email updates when ready, and you'll use the new address to sign in from that point forward.
Key Takeaways
- You change your email through Settings > Account > Email, then click Edit next to your current address.
- Dropbox sends confirmation emails to both your old and new addresses, and you must click the link in the new address email to finish the change.
- Your old email stops working for sign-in as soon as you confirm the new one, so make sure you have access to the new address first.
- If you can't access your old email anymore, you can use account recovery options to regain control before changing the address.
What Happens to Your Old Email After the Change
Once you confirm your new email address, your old email is no longer tied to your Dropbox account. You won't receive password reset emails or security alerts at the old address. If someone tries to sign in to your account, Dropbox will send notifications to your new email only.
If you share files or folders with others, those sharing links remain active — the change doesn't affect what you've already shared. However, if collaborators have your old email saved as a contact, they'll need to update it if they want to send you new invitations or messages through Dropbox.
Changing Your Email on Mobile Apps
You cannot change your email address directly in the Dropbox mobile app on iPhone or Android. You must use a web browser and go through dropbox.com. Open your phone's browser, sign in to Dropbox, and follow the same steps: Settings > Account > Email > Edit. The process is identical to the desktop version.
After you change your email on the web, your mobile app will continue to work without signing out. The next time you sign in on any device, you'll use your new email address.
If You No Longer Have Access to Your Old Email
If your old email account is closed or you can no longer access it, you can still change your Dropbox email. Go to the sign-in page, click Forgot password?, and enter your current Dropbox email. Dropbox will send a password reset link to that email. If you can't access it, click Can't access your account? below the sign-in fields.
Dropbox will ask you to verify your identity using backup codes, a recovery email, or a phone number you registered with your account. Once you verify, you can reset your password and then change your email address through Settings. This route takes longer but works even if your original email is completely inaccessible.
Updating Your Email in Dropbox Business Accounts
If you use Dropbox Business through your workplace, the process depends on how your admin set up the account. Some business accounts let you change your email yourself through Settings, while others require your team admin to make the change. Check with your admin first — they may have disabled self-service email changes for security reasons.
If your admin manages email changes, contact them with your new address and ask them to update it in the admin console. You'll receive a confirmation email once the change is complete. Your files and team folders stay exactly where they are during this process.
Troubleshooting Email Change Problems
If you don't see the confirmation email after clicking Edit, check your spam or junk folder first. Dropbox emails sometimes get filtered. If it's not there, wait a few minutes and try clicking Edit again — Dropbox will resend the confirmation link. Make sure you're typing the new email address correctly, with no extra spaces.
If you see an error message saying the email is already in use, that address is tied to another Dropbox account. You'll need to use a different email address, or contact Dropbox support if you believe the other account is yours and you need to recover it. If the Edit button is grayed out or missing, your account may have restrictions — this sometimes happens with business accounts or accounts under review.
What to Do Before Changing Your Email
Before you change your email, make sure you can access your new email address and that it's working properly. Test it by sending yourself a message. If you use your Dropbox email to sign in to other services or apps, you'll need to update those too after your Dropbox email changes — for example, if you use Dropbox with Slack or Microsoft Teams, those apps may need your new email to stay connected.
Write down your new email address and keep it somewhere safe. If you use two-factor authentication on your Dropbox account, it will continue to work with your new email — you don't need to set it up again. Your recovery codes and backup phone number stay the same.
Frequently Asked Questions
How long does it take for the email change to go through?
The change is when ready once you click the confirmation link in the email sent to your new address. You can sign in with your new email when ready after confirming. The confirmation email usually arrives within a few minutes.
Can I change my email address more than once?
Yes, you can change your email as many times as you need to. There's no limit on how often you can update it. Just follow the same process each time through Settings > Account > Email.
Will changing my email affect my files or storage?
No. Your files, folders, and storage space remain exactly the same. The email change only affects how you sign in and how Dropbox contacts you — it doesn't touch any of your data.
What if I change my mind after confirming the new email?
You can change it back anytime. Go to Settings > Account > Email > Edit and enter your old email address. Dropbox will send a confirmation link to that address, and once you click it, you're back to using your original email.
Do I need to update my password when I change my email?
No, your password stays the same. You'll just use your new email address instead of your old one when you sign in. Your password doesn't change unless you reset it separately.