Where to find your address settings in Amazon

Your address in Amazon lives in two places: your account settings and your individual orders. To change the address Amazon uses for new purchases, go to Account & Lists in the top right corner of any Amazon page, then select Your Account. From there, click Addresses in the left menu. You'll see all the addresses you've saved. You can edit an existing address by clicking the pencil icon next to it, or add a new one by clicking Add address.

If you want to change the address for an order you've already placed but hasn't shipped yet, that's a different process. Go to Returns & Orders (also in the Account & Lists menu), find the order, and look for a Change address link. This option only appears if the order hasn't left the warehouse yet — once it ships, you can't change the delivery address through Amazon.

Key Takeaways

  • Your saved addresses are in Account & Lists > Your Account > Addresses, where you can edit or add new ones.
  • To change an address on an order that hasn't shipped, go to Returns & Orders and look for the Change address link on that specific order.
  • Once an order ships, you cannot change the delivery address through Amazon — you'll need to contact the carrier or refuse the package.
  • If you move, update your primary address in your account settings so future orders go to the right place automatically.
  • Amazon stores multiple addresses, so you can keep home, work, and other locations saved and choose which one at checkout.

Editing an address you've already saved

When you click the pencil icon next to a saved address, Amazon opens an edit screen. You can change the street address, apartment or suite number, city, state, and ZIP code. Make sure the address is correct before you save — Amazon doesn't validate addresses in real time, so a typo won't stop you from saving it, but it will cause delivery problems later.

After you edit an address, it updates for all future orders. Addresses you've already used for past orders stay the same in your order history, so you can still see where things were shipped before. The change only affects new purchases going forward.

Adding a new address instead of editing

If you don't want to change an existing address, you can add a completely new one. Click Add address in your Addresses section, then fill in the street, city, state, and ZIP code. You can give it a label like "Home," "Work," or "Mom's house" so you remember which one is which when you're checking out.

Amazon will ask you to confirm the address format is correct. If the system doesn't recognize your address, it may ask you to pick from a list of similar addresses or confirm the one you typed. This helps prevent delivery failures from typos or incomplete addresses.

Changing the address on an order before it ships

If you placed an order and realized the address is wrong before it leaves the warehouse, you can fix it. Go to Returns & Orders, find the order, and look for Change address or Edit delivery address. This link only shows up if the order hasn't shipped yet — most orders ship within a few hours, so you need to act quickly.

When you click the link, you can either pick a different saved address or enter a new one. Amazon will confirm the change and update the shipping label. If the order has already shipped, this link won't appear, and you'll need to contact Amazon customer service or the carrier instead.

What to do if an order has already shipped

Once an order leaves the Amazon warehouse, you can't change the address through your account. Your options at that point are to contact Amazon customer service and ask them to intercept the package, or to refuse the delivery when it arrives and have it returned to Amazon.

If you contact Amazon before the package is delivered, they may be able to work with the carrier to reroute it to your new address. This works best if you catch it within the first day or two of shipping. If the package has already been delivered to the old address, you can ask the new resident to forward it, or contact the carrier to see if they can retrieve it.

Managing multiple addresses for different locations

Amazon lets you save as many addresses as you want. This is useful if you split time between two homes, want packages sent to your office, or need to ship to family members. Each address gets its own entry in your Addresses section, and you can label them clearly so you don't mix them up.

At checkout, you'll see all your saved addresses and can pick which one to use for that order. You can also set a default address — the one Amazon suggests first — by editing an address and checking the Set as default address box. This saves you a step on every order if you have a primary location.

Fixing address problems that cause delivery delays

If Amazon can't deliver to an address because it's incomplete or incorrectly formatted, the package may be returned to the warehouse or held by the carrier. Common problems include missing apartment numbers, incorrect ZIP codes, or addresses the carrier doesn't recognize.

If this happens, Amazon will usually send you an email asking you to confirm or correct the address. Click the link in that email and update the information. The carrier will then attempt delivery again. If you don't respond, the package will eventually be returned and refunded, so check your email if an order seems to be taking longer than expected.

Frequently Asked Questions

Can I change my address after the package is delivered?

No — once a package is delivered, changing your address in Amazon won't affect it. If it was delivered to the wrong place, contact Amazon customer service with your order number. They can investigate whether it was misdelivered and may issue a refund or send a replacement.

What happens to my old address if I delete it?

Deleting an address from your account removes it from your saved list, but it doesn't erase your order history. Past orders will still show the address they were shipped to. You can delete an address by clicking the trash icon next to it in your Addresses section.

Do I need to update my address if I'm using a different one for a single order?

No. At checkout, you can select any saved address or enter a new one without saving it permanently. If you only need to ship to a location once, you can type it in at checkout and leave it unsaved. It won't be added to your account unless you check the save option.

Can I change my address on a Prime membership?

Your Prime membership is tied to your Amazon account, not to a specific address. You can change your address as many times as you want without affecting your membership. Prime benefits explore to whichever address you use for each order.

What if Amazon won't let me save an address?

Amazon may reject an address if it's incomplete, uses characters it doesn't recognize, or doesn't match carrier databases. Try breaking the address into separate fields — for example, put the street number and name in one field and the apartment number in another. If it still won't save, contact Amazon customer service with the address you're trying to add.