Change Your Address Through Chase Online or Mobile App

You can change your address on Chase through your online account or mobile app in about two minutes. Log in, go to your profile or account settings, find the address section, enter your new address, and confirm the change. Chase updates most accounts when ready, though it can take up to one business day for the change to appear everywhere.

If you have multiple Chase accounts (checking, savings, credit card), you may need to update the address separately for each one, depending on how your accounts are linked. The process is the same for each account.

Key Takeaways

  • You can change your address online through Chase.com or the Chase mobile app without calling or visiting a branch.
  • The address change takes effect when ready in most cases, though it may take up to one business day to sync across all your accounts.
  • If you have multiple Chase accounts, check each one to confirm the address updated, as they do not always link automatically.
  • Changing your address does not affect your account number, routing number, or existing automatic payments.
  • Chase will mail statements and cards to your new address once the change is processed.

Updating Your Address on Chase.com

Open Chase.com and sign in with your username and password. Once you are logged in, look for your name or profile icon in the top right corner of the page and click it. Select "Profile" or "Account Settings" from the dropdown menu.

Find the section labeled "Contact Information," "Personal Information," or "Address." Click "Edit" or the pencil icon next to your current address. Delete the old address and type in your new street address, city, state, and ZIP code. Make sure the spelling is correct—Chase uses this address to mail statements, cards, and important documents.

Click "Save" or "Confirm." Chase will show a confirmation message on screen. Your address is now updated in that account. If you have a Chase credit card, checking account, and savings account, repeat this process for each account separately to be certain all of them reflect your new address.

Updating Your Address on the Chase Mobile App

Open the Chase mobile app and sign in. Tap the menu icon (three horizontal lines) in the bottom right corner on iPhone or the top left on Android. Scroll down and tap "Settings."

Look for "Profile" or "Personal Information" and tap it. Find "Address" or "Contact Information" and tap "Edit." Enter your new address, checking that all details are correct. Tap "Save" or "Confirm" when you are done.

The app will show a confirmation that your address has been updated. Like the website, you will need to update the address in each separate account if you have more than one with Chase.

What Happens After You Change Your Address

Chase processes address changes when ready in most cases. Your online account will show the new address right away. However, it can take up to one business day for the change to sync across all Chase systems, including their mailing department.

Once the address is updated, Chase will mail your next statement, replacement card, or other documents to your new address. If you are expecting a card or important mail before the change fully processes, contact Chase customer service to confirm the timing. Your account number, routing number, and any automatic payments you have set up will not change.

Updating Your Address by Phone or in Person

If you prefer not to use the website or app, you can call Chase customer service at the number on the back of your card. Have your account number and new address ready. A representative will update your address over the phone and confirm the change before ending the call.

You can also visit a Chase branch in person. Bring a photo ID and your new address. A banker will update it for you on the spot. This method is useful if you want to confirm the change was made correctly or if you are having trouble with the online or app process.

Common Mistakes to Avoid

Do not forget to update the address in each account separately. Many people assume that changing the address on one Chase account updates all of them automatically, but that is not always the case. Check your checking account, savings account, and credit card accounts individually to confirm each one has your new address.

Make sure you enter your address exactly as the post office recognizes it. Use the correct abbreviations for street types (St., Ave., Blvd.) and state codes. If Chase cannot mail to the address you entered, your statements and cards may be delayed or returned.

If you are moving soon, do not wait until the last minute to update your address. Change it a few days before you move so that Chase has time to process the change and mail your next statement or card to the correct location.

Frequently Asked Questions

How long does it take for Chase to mail my card to my new address?

Once your address is updated, Chase typically mails a replacement card within 7 to 10 business days. If you need a card sooner, some branches can issue a temporary card or expedite shipping for a fee. Call the number on the back of your card to ask about faster options.

Will changing my address affect my automatic payments?

No. Your automatic payments, bill pay, and direct deposits will continue without interruption. The address change only affects where Chase mails your statements and cards, not how your account operates.

What if I entered my address wrong and need to fix it again?

You can update your address as many times as you need. Just log back in and follow the same steps to correct it. If you made a mistake and Chase already mailed something to the wrong address, contact customer service to see if they can intercept the mail or reissue it to the correct address.

Do I need to update my address with Chase if I only use their online banking?

Yes. Even if you use online banking, Chase still mails statements, tax documents, and cards to the address on file. Updating your address ensures these documents reach you at the correct location.

Can I change my address on a joint account?

Yes, but the address change applies to both account holders. If you have a joint account and only one person is moving, contact Chase to discuss your options, as you may need to update account ownership or create separate accounts.