Where to find your address settings on Depop

Your address on Depop lives in your account settings, not in a separate shipping or profile section. Open the Depop app or go to depop.com, tap or click the profile icon (usually in the bottom right corner on mobile, top right on desktop), and select "Settings." From there, look for "Shipping Address" or "Address" — the exact label depends on whether you're on iOS, Android, or the web version, but it's always in the main Settings menu.

If you're selling items, Depop also stores a separate business or shop address if you've set one up. That lives under "Shop Settings" rather than personal settings. Most sellers use their personal address for small sales, so you'll likely only need to change the one in your main Settings.

Key Takeaways

  • Your shipping address is in Settings under "Shipping Address" or "Address," accessible from your profile icon.
  • You can change your address at any time, and the new address applies to future sales and purchases when ready.
  • Depop does not automatically update addresses for orders already placed — you must contact the buyer or seller separately if an order is in progress.
  • If you're a seller, check whether you have a separate shop address set up, which is changed under "Shop Settings" instead.

Steps to update your address

Once you're in Settings and have found the address field, tap or click "Edit" next to your current address. You'll see fields for street address, city, state or region, postal code, and country. Delete the old information completely and enter your new address exactly as you want it to appear on shipping labels and buyer receipts.

Pay close attention to spelling and postal codes — a typo here can delay or misdirect packages. After you've entered the new address, tap or click "Save" or "Confirm." Depop will show you a confirmation screen. Take a screenshot or note the new address so you can verify it matches what you entered.

When the change takes effect

Your new address becomes active when ready after you save it. Any new purchases you make will ship to the updated address, and any items you list for sale will show the new address to potential buyers. However, orders that are already placed — meaning the buyer has already paid and the seller has already generated a shipping label — will still go to your old address unless you contact the other party and arrange a change.

If you have an order in progress when you change your address, message the seller or buyer right away through the Depop chat. Depop cannot reroute packages after a label is printed, so you'll need to coordinate directly with the other person to either update the label before shipment or arrange a redirect once the package arrives.

Changing your address on the web versus the app

The process is nearly identical on both, but the menu layout differs slightly. On the web, your profile icon is usually in the top right corner. On iOS and Android, it's in the bottom right. Once you tap or click it, look for "Settings" — not "Profile" or "My Shop," which are different menus. Settings is where all account preferences, including address, live.

If you're having trouble finding the address field on your device, try logging out and back in, or clear your app cache (on Android, go to Settings > Apps > Depop > Storage > Clear Cache). Sometimes the interface takes a moment to load fully, especially on slower connections.

What information Depop needs from you

Depop requires a street address, city, state or region, postal code, and country. If you're in the United States, you must include a ZIP code. If you're outside the US, use your country's equivalent postal code system. Depop will not let you save an incomplete address, so make sure every field is filled in before you hit save.

Some users try to use a P.O. box or mailbox service address. Depop's system usually accepts these, but many shipping carriers and sellers refuse to ship to P.O. boxes. If you use one, you may find that sellers decline your purchases or that packages are returned. A residential or business street address is the safest choice.

Troubleshooting address change problems

If you've saved a new address but it's not showing up in your Settings, try closing the app completely and reopening it. On iOS, swipe up from the bottom to close Depop entirely, then tap the app icon again. On Android, go to Settings > Apps > Depop and tap "Force Stop," then reopen the app. On the web, refresh the page or try a different browser.

If the system won't let you save your address and shows an error message, the address format may not match what Depop's system recognizes. Try removing apartment numbers, abbreviating "Street" as "St," or removing extra spaces. If you're still stuck, contact Depop support through the app — tap your profile icon, go to Settings, scroll to the bottom, and select "Help" or "Contact Us."

Frequently Asked Questions

Can I have multiple addresses on my Depop account?

No. Depop stores one primary address per account. If you move frequently or want to ship from different locations, you'll need to update your address each time. Some sellers create separate accounts for different locations, but Depop's terms of service require each account to represent one person, so this approach carries risk.

Will changing my address cancel my current orders?

No, but it won't update them either. Orders already in progress will ship to your old address unless you contact the seller or buyer and arrange a change before the label is printed. Always message the other party when ready if you change your address while an order is pending.

What if I entered my address wrong and it's already been shipped?

Contact the seller or buyer through Depop chat right away. If the package hasn't been picked up yet, the carrier may be able to intercept it. If it's already in transit, you may need to arrange a redirect with the carrier or have the package returned to the sender. Depop cannot intercept or reroute packages once a label is created.

Do I need to update my address if I'm only buying, not selling?

Yes. Your address in Settings is used for all purchases, regardless of whether you sell items. Make sure it's current and correct before you buy anything, because sellers will use it to generate shipping labels.

Can I change my address on the Depop website if I usually use the app?

Yes. Your address is synced across the app and website, so changing it in one place updates it everywhere. You can use whichever platform is easiest for you.