Call Chase customer service or use your online account to update your name

Chase lets you change the name on your credit card through two main routes: a phone call to their customer service line or through the Chase mobile app or website. The phone route is faster if you need the change right away. The online route works if you prefer to handle it without speaking to someone. Either way, you will need to verify your identity before the change goes through.

Chase does not charge a fee to change your name on an existing card. The process typically takes a few business days, and you may receive a new card in the mail with your updated name. Your account number and credit history stay the same — only the name printed on the card changes.

Key Takeaways

  • Call Chase customer service at the number on the back of your card to request a name change by phone, which usually takes five to ten minutes.
  • Log into your Chase account online or through the mobile app, go to your card settings, and look for a profile or account information option to change your name yourself.
  • You will need to verify your identity by answering security questions or providing information Chase has on file.
  • A new card with your updated name arrives in the mail within five to ten business days; your account number and credit history do not change.
  • If you are changing your name due to marriage, divorce, or legal name change, gather your legal documents in case Chase asks for proof.

Changing your name by phone

Find the customer service number on the back of your Chase credit card and call during business hours. Have your card and a form of identification ready. When you reach a representative, tell them you want to change the name on your account.

The representative will ask you to verify your identity by answering security questions or confirming personal information on file — such as your address, date of birth, or recent transactions. Once verified, they will ask for the new name you want on the card and confirm the mailing address where your replacement card should go. The call usually takes five to ten minutes.

Ask the representative how long the new card will take to arrive. Most Chase cards arrive within five to ten business days. If you need the card urgently, ask whether expedited shipping is an option and whether there is a fee.

Changing your name online or through the mobile app

Log into your Chase account at chase.com or open the Chase mobile app. Look for a section labeled "Profile," "Account Settings," "Personal Information," or "Card Details" — the exact label varies depending on which device or app version you are using.

Find the option to edit your name or personal information. Chase will ask you to verify your identity before allowing the change. This usually means answering security questions or confirming information on file. Once verified, enter your new name exactly as you want it to appear on the card.

Review the information and confirm the change. Chase will send you a confirmation email. Your new card will be mailed to the address on file within five to ten business days. If you do not see a name change option in your account, call customer service instead — some account types or card products may require a phone call.

What happens to your account when you change your name

Your credit card account number stays the same when you change your name. Your credit history, rewards balance, and all account settings remain unchanged. The only thing that updates is the name printed on the physical card.

If you have automatic payments set up using your old card, those payments will continue to work during the transition. You do not need to update your billers or service providers unless you want to. Once your new card arrives, you can start using it right away, and the old card will no longer work.

If you are changing your name due to marriage or legal name change

Chase may ask for proof of your legal name change if you are updating your account due to marriage, divorce, or a court-ordered name change. Have a copy of your marriage certificate, divorce decree, or legal name change order ready when you call or explore online.

If Chase asks for documentation, they will tell you how to submit it — usually by mail, fax, or through your online account. Keep copies for your records. Providing the documents upfront can speed up the process and prevent delays if Chase flags the change as unusual.

Updating other accounts and documents after your card name changes

Once your new card arrives, update any accounts or services that are linked to your credit card. This includes online shopping accounts, subscription services, and any stored payment methods. You do not have to do this when ready — your old card will still work for a grace period — but updating sooner prevents payment failures.

If you changed your name legally, you will also need to update your name with your bank, employer, the Social Security Administration, your state's DMV, and any insurance providers. These changes are separate from updating your credit card and should be done through those organizations directly.

Frequently Asked Questions

How long does it take to get a new card with my updated name?

Most Chase cards arrive within five to ten business days of requesting the name change. Expedited shipping may be available for an additional fee. Ask the representative or check your confirmation email for the expected delivery date.

Will changing my name affect my credit score?

No. Changing the name on your card does not affect your credit score or credit history. Your account number and all payment history remain the same in the credit reporting system.

Can I use my old card while I wait for the new one?

Yes. Your old card continues to work until your new card arrives and is activated. Once you receive the new card, set up it and the old card will be deactivated. You can request that Chase destroy the old card or keep it as a backup.

What if I made a mistake when entering my new name?

Call Chase customer service as soon as possible to correct the error before your new card is printed and mailed. If the card has already been printed with the wrong name, you can request another replacement card with the correct name, though this may take additional time.

Do I need to update my billing address when I change my name?

No, unless your address has also changed. Your billing address and name are separate fields. You can change your name without changing your address, or vice versa.