The fastest way to change your name at Chase
You can change your name at Chase by visiting a branch in person with your new legal name document, calling Chase customer service, or using the Chase mobile app if your state allows it. The in-person route is fastest — a teller can update your account on the spot, usually in under 10 minutes. If you call, expect to wait on hold and answer security questions, and the change takes 3 to 5 business days. The app option works only in certain states and only for certain account types.
Chase does not charge a fee to change your name. You will need proof that your name has legally changed — a marriage certificate, divorce decree, court order, or updated driver's license or passport. Bring the original document or a certified copy; a photocopy alone will not work at most branches.
Key Takeaways
- Visiting a Chase branch with your legal name document is the fastest method and takes minutes, not days.
- You must bring an original or certified copy of your marriage certificate, divorce decree, court order, or updated government ID — photocopies are not accepted.
- Calling Chase customer service works but takes 3 to 5 business days and requires you to answer security questions over the phone.
- The Chase app can change your name in some states, but only for checking and savings accounts, not credit cards or loans.
- Your name change will update across all linked Chase accounts — checking, savings, credit cards, and loans — in one transaction.
Changing your name in person at a Chase branch
Walk into any Chase branch with your ID and your legal name document. Tell the teller you want to update the name on your account. They will ask which accounts you want changed — usually all of them update together, but you can specify if you have multiple accounts and want to change only some.
The teller will make a copy of your legal document and update your account on their system. You will receive a new debit card in the mail within 7 to 10 business days with your new name printed on it. Your old card will still work until the new one arrives. If you have a credit card, Chase will mail a new one separately.
Bring your current Chase debit card or a recent statement so the teller can pull up your account quickly. If you do not have either, bring your Social Security number and date of birth. The whole process takes 5 to 15 minutes depending on how busy the branch is.
Changing your name by phone
Call Chase customer service at the number on the back of your debit card or credit card. Tell them you want to change the name on your account. They will ask you security questions — usually your Social Security number, date of birth, and answers to questions based on your account history.
Once you pass security, the representative will ask you to mail or fax a copy of your legal name document. Chase will not change your name over the phone without seeing proof. Mail the document to the address they give you, or fax it if they offer that option. Once Chase receives and verifies the document, they will update your account — this takes 3 to 5 business days from the day they receive it.
Keep the reference number the representative gives you. Use it if you need to follow up on the status of your name change. If you do not hear back within a week, call again and reference that number.
Changing your name through the Chase mobile app
Open the Chase app and go to Settings. Look for "Profile" or "Account Information" — the exact wording varies by state. Tap "Edit Name" or "Change Name." You will be asked to take a photo of your legal name document using your phone camera.
This option works only in certain states and only for checking and savings accounts. If you have a Chase credit card, a mortgage, or a loan, you cannot change the name on those accounts through the app — you will need to visit a branch or call. The app will tell you whether this option is available for your account before you start.
Once you submit your photo, Chase reviews it within 1 to 2 business days. If the image is clear and the document is valid, your name updates automatically. If the photo is blurry or the document is not accepted, Chase will send you a message asking you to resubmit.
What documents Chase will accept
Chase accepts an original or certified copy of any of these documents: a marriage certificate, divorce decree, court order approving a legal name change, an updated driver's license, or an updated passport. The document must show your old name and your new name, or it must be a government-issued ID with your new name on it.
A photocopy of your marriage certificate or divorce decree will not work at a branch — you need the original or a certified copy from the courthouse. If you are changing your name by court order, bring the original court order or a certified copy. A driver's license or passport that has already been updated to your new name is acceptable as a single document.
If your document is from outside the United States, Chase may ask for additional proof. Call your local branch before you visit to ask whether they will accept your specific document.
What happens to your accounts and cards after the change
Your name updates on all your Chase accounts at once — checking, savings, credit cards, loans, and mortgages. You do not have to change each one separately. Your account numbers do not change, and your online login stays the same.
Your debit card will be reissued with your new name within 7 to 10 business days. Your old card continues to work until the new one arrives. If you have a Chase credit card, a new card with your new name will be mailed separately, usually within the same timeframe. Your credit card number does not change.
Your checks, if you have them, will still work with your old name on them. You can use them until they run out, or you can order new checks with your new name through the Chase app or by calling. There is a small fee for new checks — usually $10 to $15 for a box of 200.
If your name change is part of a legal case
If you changed your name through a court order as part of a divorce, adoption, or other legal proceeding, bring the court order itself. Chase will accept a certified copy. If you have already updated your driver's license or passport based on that court order, you can bring either of those instead.
Some people change their name through a court order without updating their government ID first. If that is your situation, bring the court order. Chase does not require you to have updated your driver's license before you update your bank account.
Frequently Asked Questions
How long does it take to change my name at Chase?
In person at a branch: 5 to 15 minutes, and your account updates when ready. By phone: 3 to 5 business days after Chase receives your document. Through the app: 1 to 2 business days after you submit your photo.
Will my account number or routing number change?
No. Your account number, routing number, and online login all stay the same. Only the name associated with the account changes. You do not need to update any automatic payments or direct deposits.
Do I have to change my name on all my Chase accounts at once?
Your name updates on all accounts together when you make the change. You cannot change the name on only your checking account and leave your credit card unchanged. If you want to change the name on only one account, call Chase customer service and ask — they may be able to do it, but it is not the standard process.
What if I lost my marriage certificate or court order?
You can get a certified copy from the courthouse where the document was filed, or from your state's vital records office if it is a marriage certificate. This usually takes 1 to 2 weeks and costs $10 to $25. In the meantime, if you have already updated your driver's license or passport, you can use that instead.
Can I change my name if I have a pending fraud claim or account freeze?
Call Chase before you visit a branch. If your account is frozen or under investigation, Chase may not allow you to change your name until the issue is resolved. The representative can tell you whether you can proceed and what you need to do.