Call Chase customer service or use the online account portal to change the cardholder name on your credit card
Chase lets you change the name printed on your credit card through two main routes: a phone call to their customer service line or through your online Chase account. The phone method is faster if you need the change done the same day. The online method works if you prefer to handle it without calling and don't need the card reissued when ready. Both routes require you to verify your identity before the change goes through.
The name change itself takes a few minutes once you're connected with a representative or logged into your account. Chase will then reissue your card with the new name, which typically arrives within 7 to 10 business days. Your account number and credit line stay the same — only the name on the physical card changes.
Key Takeaways
- Call Chase at the number on the back of your card to request a name change, or log into your Chase account online and update it through the account settings.
- You will need to verify your identity with personal information like your Social Security number or answers to security questions.
- A reissued card with your new name arrives in 7 to 10 business days; your account number and credit line do not change.
- If you need the card urgently, ask the representative whether Chase can expedite shipping or issue a temporary card number.
Changing your name by phone
Call the customer service number printed on the back of your Chase credit card. Have your card and a government-issued ID in front of you. The representative will ask you to confirm your identity by providing your Social Security number, date of birth, or answers to security questions Chase has on file.
Once verified, tell the representative you want to change the name on your card. Provide the new name exactly as you want it to appear on the card — first name, middle initial if you use one, and last name. The representative will confirm the change and tell you when to expect your reissued card. Ask for a confirmation number for your records.
If you need the card sooner than the standard 7 to 10 days, ask whether expedited shipping is available or whether Chase can issue a temporary card number you can use for online purchases while you wait for the physical card.
Changing your name online through Chase.com
Log into your Chase account at chase.com using your username and password. Navigate to the account settings or card settings section — the exact location varies depending on whether you're using the website or mobile app, but it is usually under "Profile" or "Settings."
Look for an option to edit card details or cardholder information. Select the card you want to change and choose the option to update the name. Enter your new name exactly as you want it printed on the card. Chase will ask you to confirm the change and may require you to verify your identity again with a security question or code sent to your phone or email.
After you confirm, Chase will process the reissue. You should see a confirmation message on screen and receive an email confirming the change. Your new card will arrive within 7 to 10 business days.
What happens to your old card after the name change
Your old card with the previous name becomes invalid once Chase issues the new card. You do not need to do anything with the old card — do not use it for new purchases once you receive the reissued card. You can destroy it by cutting it in half or shredding it.
If you have autopay set up on your old card for bills or subscriptions, those payments will continue to process on your account even after the physical card changes. You do not need to update autopay arrangements unless you want to. Your account number stays the same, so merchants and billers see no interruption.
Name changes due to marriage, divorce, or legal name change
The process is the same whether you are changing your name due to marriage, divorce, or a legal name change through the court. Have documentation of the name change ready when you call — a marriage certificate, divorce decree, or court order. Chase may ask to see this documentation, though many representatives will process the change based on your verbal request and identity verification alone.
If Chase asks for documentation, you can mail it to the address they provide or upload it through your online account if that option is available. Keep copies for your records. The name change on your credit card does not automatically update your name with the credit bureaus — you may need to contact Equifax, Experian, and TransUnion separately if you want your credit report to reflect the new name.
Timing and what to expect during the wait
From the moment you request the change, Chase typically takes 1 to 2 business days to process it and send the card to printing. The card then ships to your address, which takes 5 to 7 business days depending on your location. Total time is usually 7 to 10 business days, though it can be faster or slower depending on the time of year and mail volume.
You can continue using your old card for purchases until the new card arrives. Once the new card arrives, stop using the old one. If you do not receive your new card within 12 business days, call Chase customer service to check the status.
If you need to change the name on multiple Chase cards
If you have more than one Chase credit card and want to change the name on all of them, you can request all the changes in a single phone call or online session. Tell the representative or update each card individually in your online account. Chase will reissue all of them, and they will arrive separately or together depending on the printing schedule.
You do not pay a fee to change the name on your card. If a Chase representative mentions a fee, that is unusual — ask to speak with a supervisor or contact Chase through another channel to confirm.
Frequently Asked Questions
Does changing the name on my card affect my credit score?
No. Changing the name on your physical card does not affect your credit score or credit report. Your account number stays the same, and the credit bureaus see it as the same account. Your payment history and credit activity continue to be reported under your account.
What if my new name is longer than my old name and doesn't fit on the card?
Chase will print as much of your name as fits on the card. If your full legal name is very long, the card may show an abbreviated version. When you call or go online, ask the representative how your name will appear on the card before confirming the change.
Can I change the name on my card if it's a joint account?
Yes, but only the primary cardholder can request the change. If you are an authorized user on someone else's account, the primary cardholder must make the request. If both names are on the account as co-owners, contact Chase to discuss how to update the card — you may need to reissue it under one name or create separate cards.
Do I need to update my billing address when I change my name?
No. Your billing address and name are separate. You can change your name without changing your address, or vice versa. If you need to update your address as well, you can do that in the same call or online session.
What if I change my name and then realize I made a mistake?
Call Chase customer service right away before your new card ships. If the card has already been printed, you can request another reissue with the correct name. Chase may charge a fee for a second reissue, though some representatives will waive it if the error was due to miscommunication. It is faster to get the name right the first time.