The fastest way to change your name on Chase

Call Chase at 1-800-935-9935 and tell them you have a legal name change. Have your Social Security number, account number, and new legal name ready. They will verify your identity by asking security questions, then update your name in the system — this usually takes five to ten minutes on the call.

If you prefer not to call, you can visit a Chase branch in person with a government-issued ID showing your new name and your Social Security card. A banker will process the change while you wait, typically in under fifteen minutes. Online chat is not available for name changes, and the mobile app does not have this option.

Chase will update your name across all accounts you hold with them — checking, savings, credit cards, and loans — in a single request. You do not need to contact them separately for each account.

Key Takeaways

  • Phone is the fastest route: call 1-800-935-9935 with your Social Security number and account number ready, and the change takes about five to ten minutes.
  • In-person at a branch works if you have a government ID with your new name and your Social Security card.
  • Chase updates your name across all your accounts — checking, savings, credit cards, and loans — in one request.
  • You will need to update your name separately with your employer, the IRS, and Social Security if those records still show your old name.
  • Chase will not change your name without a legal document proving the change, such as a marriage certificate, divorce decree, or court order.

What documents you need to bring

Chase requires proof of your legal name change. A marriage certificate, divorce decree, or court order for a name change all work. If you are changing your name due to marriage or divorce, bring the original or a certified copy of the certificate.

You also need a government-issued photo ID that shows your new name. A driver's license, passport, or state ID card all count. If your ID has not been updated yet, bring the legal document proving the change plus your current ID with your old name — Chase will accept both together.

Have your Social Security card or a Social Security statement showing your updated name. If you have not yet updated your Social Security record, bring your current card and the legal document. Chase can process the name change on your account even if Social Security has not updated their records yet, but you will need to update Social Security separately afterward.

Changing your name by phone versus in person

Phone is faster if you have all documents ready at home. Call 1-800-935-9935, have your Social Security number and account number written down, and the representative will ask you security questions to verify your identity. They will confirm your new legal name and update it when ready. The entire call takes five to ten minutes. You do not need to mail anything or visit a branch.

In person is better if your ID has not been updated yet. A banker can see your old ID and your legal document side by side, which removes any question about whether the change is legitimate. You walk out with the change completed. Bring your old ID, your new legal document, and your Social Security card or statement. Go during off-peak hours — early morning or mid-week — to avoid a wait.

If you call and the representative asks you to mail in documents, you can ask to speak with a supervisor or visit a branch instead. Mailing is slower and unnecessary if you can call or go in person.

What happens after Chase updates your name

Chase will send you a confirmation letter within five to seven business days showing your new name on your account. Your debit card and checks will still show your old name until they are reordered. You can order new cards and checks when ready after the name change, or wait until your current ones run out.

If you have automatic payments or direct deposits set up, they will continue without interruption. Your account number does not change, so employers and billers do not need to be notified. However, if a biller or employer has your name on file and it does not match your bank records, they may flag the deposit or payment as suspicious — contact them to update your name in their system as well.

Credit card statements, loan documents, and account statements will show your new name on the next cycle. If you need an when ready confirmation of the name change for an employer or government agency, ask the banker or phone representative for a written confirmation during or right after the call.

Updating your name with other agencies

Changing your name at Chase does not automatically update your name with the Social Security Administration, the IRS, or your employer. You will need to contact each one separately.

Social Security: Visit your local Social Security office or go to ssa.gov. Bring your legal name-change document, your current Social Security card, and a government ID. Processing takes about two weeks. You can also mail documents, but it takes longer.

IRS: File Form 8822-B (Change of Address) if you are also moving, or contact the IRS at 1-800-829-1040 to report a name change. You will need your Social Security number and the legal document proving the change. The IRS will update their records within four to six weeks.

Your employer: Notify your HR or payroll department of your name change and provide a copy of your legal document. They will update your W-4 form and payroll records. This is important because your name must match Social Security records for tax filing.

If you have a joint account or authorized user

If your account is joint with another person, Chase will update only your name on the account. The other account holder's name stays the same. Both names will appear on statements and checks.

If you are an authorized user on someone else's account, you can request a name change on your own debit card or checks, but the primary account holder's name on the account itself will not change. Contact Chase to discuss what can be updated for authorized users.

If you are the primary account holder and want to remove the other person's name or change the account structure, that is a separate request. Call Chase or visit a branch to discuss options.

Troubleshooting common issues

Your ID has not been updated yet: Bring both your old ID and your legal name-change document. Chase will accept both as proof. You can also call and explain the situation — the representative may be able to process the change over the phone if you can answer security questions and describe the legal document.

You changed your name years ago but never updated Chase: Chase will still process the change. Bring your current ID (which shows your current name) and your original legal document (marriage certificate, divorce decree, or court order). If you no longer have the original, a certified copy from the court or vital records office works.

You have a credit card with a different name: Call the credit card customer service line on the back of your card, not the main Chase number. Credit card name changes sometimes route to a different department. Have your card number and Social Security number ready.

The representative says they cannot change your name without a specific document: Ask what document they need and whether alternatives are accepted. If they insist on something you do not have, ask to speak with a supervisor or visit a branch — different representatives sometimes have different information, and a supervisor can clarify the actual policy.

Frequently Asked Questions

How long does it take Chase to update my name on all my accounts?

The name change happens when ready during the phone call or in-person visit. Confirmation letters arrive within five to seven business days. Statements, checks, and debit cards will show your new name on the next cycle or when you reorder them.

Do I need to change my account number when I change my name?

No. Your account number stays the same. Direct deposits, automatic payments, and transfers will continue without interruption because they are tied to your account number, not your name.

Can I change my name online or through the Chase mobile app?

No. Chase requires a phone call or in-person visit for name changes. Online and mobile options are not available for this request.

What if I changed my name but Chase still shows my old name on statements?

Contact Chase and confirm the change was processed. If it was, your next statement cycle will show the new name. If it was not processed, ask the representative to complete it when ready. Keep your confirmation letter as proof of when you requested the change.

Do I need to update my name with Chase if I only changed it legally but have not updated my ID yet?

You can update Chase whenever you are ready, even before your ID is updated. Bring your legal name-change document and your current ID. However, it is easier if you update your ID first, because then you only need to bring one document.