Contact Chase by phone, mail, or online to update your cardholder name

Chase processes name changes through their customer service line, by mail, or through your online account. The fastest route is a phone call to the number on the back of your card — you'll reach a representative who can start the change when ready and mail you a replacement card with your new name. You'll need your account number and a form of ID that matches the name you're changing to.

If you prefer not to call, you can request a name change through Chase's website by logging into your account, or you can mail a written request with a copy of your legal name-change document. Each method takes different amounts of time, so your choice depends on how quickly you need the new card.

Key Takeaways

  • Calling the number on the back of your Chase card is the fastest way to change your name; a representative can process it in one call and mail a replacement card.
  • You will need to provide proof that your name has legally changed, such as a marriage certificate, divorce decree, or court order.
  • Your current card will stop working once the name change is processed, so plan ahead if you use it regularly.
  • A replacement card with your new name typically arrives within 7 to 10 business days, though timing varies by location.
  • You do not need to close your account or open a new one; the account number and credit history stay the same.

What documents you need before you call

Chase will ask you to verify that your name change is legal. Have one of these documents ready before you contact them: a marriage certificate, divorce decree, court order approving a legal name change, or an updated driver's license or passport that shows your new name. If you're calling, you don't need to mail anything in advance — the representative will tell you what to send after the call, or they may be able to process the change without additional documents if your ID matches.

If you're mailing a request, include a copy of your legal document along with a letter stating your old name, new name, account number, and the date you want the change to take effect. Sign the letter and mail it to the address Chase provides when you call or find on their website.

Changing your name by phone

Call the customer service number on the back of your Chase card. Have your account number and ID ready. Tell the representative you want to change the name on your account. They will ask you to verify your identity by answering security questions or providing information from your account.

Once you're verified, explain that your name has legally changed and describe which document you have (marriage certificate, court order, etc.). The representative will tell you whether they can process the change when ready or whether you need to mail in a copy of your document. If they need paperwork, they'll provide a mailing address and instructions. A replacement card with your new name will be mailed to the address on file, usually within 7 to 10 business days.

Changing your name online or by mail

Log into your Chase account on their website or mobile app. Look for account settings or profile information, where you should find an option to update your personal information. Select the name change option and follow the prompts. Chase may ask you to upload a photo of your legal document or may direct you to mail a copy instead.

If you prefer to mail a request, write a letter that includes your current name, new name, account number, and the date of your legal name change. Attach a copy of your legal document — do not send the original. Mail this to the address provided by Chase customer service. Processing by mail typically takes 2 to 3 weeks from the date Chase receives your letter.

What happens to your account and card after the change

Your account number, credit limit, and credit history do not change. The only thing that changes is the name printed on your physical card and in Chase's records. Your current card will be deactivated once the name change is processed, so you won't be able to use it after a few days. Plan ahead if you have automatic payments or subscriptions linked to that card.

Before your new card arrives, you can still access your account online and make payments. If you need to make a purchase in person before the new card arrives, you can ask Chase to rush the replacement card, though this may incur a fee. Once the new card arrives, set up it by calling the number on the back or through the Chase app, then update any automatic payments or subscriptions with the new card number.

If your name change is part of a legal proceeding

If you're changing your name through a court order — whether for a legal name change, marriage, or divorce — the process is the same, but you'll need the court document as proof. Chase accepts divorce decrees, marriage certificates, and name-change court orders. Make sure the document is an official copy with a court seal or certification, not a photocopy you made yourself.

If you're in the middle of a divorce or name-change proceeding and don't yet have the final document, contact Chase to ask whether they can hold your request until the paperwork is finalized. Some representatives will note your account so the change can be processed quickly once you have the official document.

Frequently Asked Questions

Can I use my old card while waiting for the new one?

No. Your old card is deactivated once the name change is processed, usually within a few days of your request. If you have automatic payments set up, update them before calling Chase, or be prepared to update them as soon as you receive your new card.

Do I have to pay a fee to change my name on my card?

No. Chase does not charge a fee for a standard name change. If you request expedited shipping for your replacement card, that may have a fee, but the name change itself is free.

What if I'm changing my name but keeping the same last name?

The process is the same. You'll still need to provide proof of the legal change, such as a court order or marriage certificate, even if only your first or middle name is changing.

How long does it take to get my new card?

Standard delivery is 7 to 10 business days. Mail processing takes longer — usually 2 to 3 weeks from when Chase receives your request. Ask about expedited options when you call if you need the card sooner.

Will changing my name affect my credit score?

No. Your credit history is tied to your account number and Social Security number, not your name. The change appears on your credit report, but it does not affect your score or creditworthiness.