You can change a Disneyland ticket name before you visit, but the process depends on how and when you bought it
Disneyland allows name changes on tickets purchased in advance, but you must request the change before you enter the park. If you bought the ticket online through Disneyland's website, you can change the name yourself through your account. If you bought it at the gate, by phone, or through a third-party seller, you will need to contact Disneyland directly. The park does not allow name changes at the ticket window on the day of your visit.
The key is timing: you must make the change before your visit date arrives. Once you have entered the park with a ticket, the name on that ticket cannot be altered. If someone other than the person named on the ticket tries to enter, the park may refuse entry or require you to purchase a new ticket.
Key Takeaways
- Online tickets can be changed through your Disneyland account by logging in and editing the guest name before your visit date.
- Tickets bought by phone or at the gate require you to call Disneyland Guest Services at 714-781-4636 to request a name change.
- You must request the change before your visit date; the park will not change names at the ticket window.
- Third-party tickets (from resellers or travel agents) may have restrictions, so contact the seller first to learn what changes are allowed.
Changing a name on a ticket you bought online
Log into your Disneyland account on the official Disneyland website or mobile app. Find the reservation or ticket order that contains the ticket you want to change. Look for an option to view or edit the ticket details—this is usually labeled "Manage Reservation" or "View Tickets."
Click on the guest name field and enter the correct name. Disneyland requires the name on the ticket to match the name on a valid photo ID that the guest will bring to the park. Once you have entered the new name, save your changes. The system will confirm the update when ready, and you should receive an email confirmation. You can make this change at any time before your visit date.
Changing a name on a ticket bought by phone or at the gate
Call Disneyland Guest Services at 714-781-4636. Have your ticket confirmation number or order number ready—you will find this in your confirmation email or on your receipt. Tell the representative which ticket you want to change and provide the new guest name.
The representative will verify your identity and update the ticket in the system. This process usually takes a few minutes. Ask for a confirmation number for the name change and request that an updated confirmation email be sent to you. Keep this confirmation in case you need to reference it when you arrive at the park.
Changing a name on a third-party or resold ticket
If you bought the ticket from a reseller, travel agent, or discount ticket broker, contact that seller first. Many third-party sellers have their own policies about name changes, and some may not allow them at all. The seller can tell you whether a change is possible and what steps you need to take.
If the seller allows a change, they will either update the name themselves or provide you with instructions to contact Disneyland directly. Some resold tickets are non-transferable, meaning the name cannot be changed under any circumstances. Confirm this before you make your purchase if you think the ticket might be used by someone other than the original buyer.
What name to use and what ID to bring
The name on your ticket must match the name on a valid photo ID that you will present at the park entrance. Use the full legal name as it appears on your ID—first name, middle name (if applicable), and last name. Do not use nicknames or shortened versions, as the park will not accept them.
Accepted forms of ID include a driver's license, passport, state ID card, or military ID. If the guest is a child, a school ID or birth certificate may work, but call Guest Services ahead of time to confirm. Bring the ID with you on the day of your visit; the park will check it against the ticket name when you enter.
Changing a name after your visit date has passed
Once your visit date arrives, Disneyland will not change the name on the ticket, even if you have not yet entered the park. If the person named on the ticket cannot attend and someone else wants to go instead, you will need to purchase a new ticket for that person.
If you purchased the ticket through Disneyland directly and the visit date has not yet occurred, contact Guest Services to discuss your options. In some cases, they may be able to issue a refund or credit toward a new ticket, depending on the ticket type and how far in advance you contact them. Response times vary, so reach out as soon as you know there is a problem.
Common mistakes to avoid
Do not wait until the day of your visit to change a name. The park cannot make changes at the gate, and you will lose time trying to resolve the issue. Make the change as soon as you know the ticket will be used by someone other than the original buyer.
Do not assume a resold ticket can be changed. Many third-party sellers explicitly state that tickets are non-transferable. Read the terms before you buy, and ask the seller directly if you are unsure. Do not bring an ID that does not match the name on your ticket; the park will not let you enter, and you will have to purchase a new ticket on the spot.
Frequently Asked Questions
Can I change a ticket name the day I visit the park?
No. Disneyland does not change ticket names at the gate or anywhere in the park on the day of your visit. You must make the change before your visit date. If the name does not match your ID, the park will not let you enter.
What if I bought my ticket from a reseller and they won't change the name?
If the reseller will not change the name, you have two options: purchase a new ticket from Disneyland, or ask the reseller about a refund. Some resold tickets are explicitly non-transferable, so check the terms before you buy. Contact the reseller's customer service to learn what your options are.
Do I need to bring my ID to the park if I changed the name on my ticket?
Yes. Bring a valid photo ID that matches the name now on your ticket. The park will check your ID against the ticket name when you enter. If they do not match, you will not be allowed in.
Can I change a ticket name more than once?
Yes, you can change the name multiple times before your visit date, as long as you make the changes through your account (if you bought online) or by calling Guest Services. Each time you change it, the new name must match a valid photo ID that the guest will bring to the park.
What if the person named on the ticket is sick and cannot go?
Contact Disneyland Guest Services at 714-781-4636 as soon as possible. Explain the situation and ask about your options. Depending on the ticket type and how far in advance you contact them, they may be able to issue a refund, credit, or allow you to change the name to someone else who will attend instead.