Change your name on Frontier by calling customer service or using your online account
Frontier lets you change the name on your account through two routes: calling their customer service line or logging into your account online. The phone route is faster if you need it done the same day. The online route works if you prefer to handle it without talking to someone, though it may take a business day or two to process.
You will need a government-issued ID that shows your new name — a driver's license, passport, or state ID card. If your name change is recent and your ID does not yet reflect it, bring a court order or marriage certificate instead. Frontier will ask to see this before they make the change official.
Key Takeaways
- Call Frontier customer service at 1-844-839-0157 to change your name over the phone; have your account number and ID ready.
- Log into your Frontier account online, go to Account Settings, and look for a Profile or Personal Information section to update your name yourself.
- You must provide a government-issued ID showing your new name, or a court order or marriage certificate if your ID has not been updated yet.
- Phone changes usually take effect when ready; online changes may take one to two business days to show on your bill and account.
- If you changed your name due to marriage or court order, keep a copy of the document for your records in case Frontier asks for proof later.
Changing your name by phone
Call Frontier at 1-844-839-0157 during business hours (typically 8 a.m. to 8 p.m. Eastern time, seven days a week, though hours vary by region). Have your account number ready — you can find it on your bill or in the Frontier app. The representative will ask for your account number and the last four digits of the phone number on the account to verify you.
Tell the representative your new name and provide the reason for the change if asked. They will ask you to confirm a government-issued ID that shows your new name. If your ID has not been updated yet, tell them you have a marriage certificate or court order instead. The representative will note what you have and may ask you to mail or email a copy, or they may process the change without it depending on Frontier's current policy.
The name change usually takes effect when ready on the call. Your next bill will show the new name. If you see the old name still appearing after a few days, call back and ask them to check the status — sometimes the change takes an extra day to sync across all systems.
Changing your name online
Log into your Frontier account at frontier.com using your username and password. Once you are in, look for Account Settings, My Account, or Profile — the exact label depends on which Frontier service you use (internet, phone, or TV). Click into that section and find Personal Information or Account Holder Information.
You should see a field with your current name. Click Edit or Change and type in your new name. Some versions of the Frontier website will ask you to upload a photo of your ID or other proof at this point; others will let you submit the change and ask for proof later. If you are asked to upload, take a clear photo of the front of your ID showing your new name, or a photo of your marriage certificate or court order.
Submit the change. The system will usually show a confirmation message saying the change has been received and is being processed. It typically takes one to two business days for the new name to appear on your account and your next bill. If it does not show up after two days, log back in and check whether the change went through, or call customer service to confirm.
What to do if you do not have an updated ID yet
If you changed your name but your driver's license or passport still shows your old name, you can still change it on your Frontier account. You will need to provide a document that proves the name change: a marriage certificate, divorce decree, court order, or adoption papers depending on your situation.
If you are changing your name by phone, tell the representative you have one of these documents instead of an updated ID. They will tell you whether to mail it, email it, or bring it to a Frontier store if one is near you. If you are changing your name online, upload a clear photo of the document when prompted, or call after you submit the change to let them know a document is coming.
Keep a copy of the document for yourself. Frontier may ask to see it again if there is ever a question about the account, and you will need it anyway when you update your ID with your state's DMV or the passport office.
How long the change takes to show up everywhere
A name change made over the phone usually shows on your account and bill within one business day. A change made online may take one to two business days. During that time, your old name may still appear on bills, in the Frontier app, or when you call in — this is normal and does not mean the change did not go through.
If you have automatic payments set up, they will continue to work under your new name. If you have a paper bill mailed to you, the next bill will show the new name. If you receive email bills, the next email will show the new name as well.
If the old name is still showing after three business days, log back into your account or call customer service to check the status. Sometimes a change gets stuck in the system and needs a representative to push it through manually.
Changing the name on a joint account
If the account is in two names and only one person wants to change their name, only that person needs to call or log in. The other account holder does not have to be involved. If both people on the account want to change their names, each person can make their own change, or one person can call and request both changes at once if they have the other person's permission.
If you want to remove one name from the account entirely or add a new person to the account, that is a different process than a name change. Call Frontier to discuss account ownership changes, as those usually require written authorization from both current account holders.
What happens if you change your name but forget to update Frontier
If you change your name legally but do not update it on your Frontier account, your bills and account will still show your old name. This can cause confusion if you are trying to pay the bill or if someone else on the account tries to make changes. It does not affect your service — Frontier will keep your internet, phone, or TV running regardless of what name is on file.
However, if you ever need to dispute a charge, request a refund, or prove you are the account holder, having the wrong name on file can slow things down. It is easier to update it right away than to deal with it later.
Frequently Asked Questions
Can I change my name on my Frontier account if I am not the primary account holder?
If you are an authorized user on the account but not the primary holder, you cannot change the account holder's name yourself. The primary account holder must make the change, or you can call and ask to be added as an authorized user who can make changes. Some accounts allow this; others do not.
Do I have to change my name on my Frontier account if I got married?
No, you do not have to. Your service will continue to work under your old name. However, updating it makes billing clearer and prevents confusion if you ever need to contact Frontier about the account or dispute a charge.
What if Frontier says they need more proof of my name change?
Ask them what specific document they need. Usually they will accept a marriage certificate, divorce decree, or court order. If they ask for something unusual, ask to speak to a supervisor or request the policy in writing so you know what to provide.
Can I change my name on my Frontier account without calling or going online?
Some Frontier stores allow you to change your name in person if there is a location near you. Call ahead to confirm they offer this service and what ID or documents you should bring.
Will changing my name on Frontier affect my billing or service?
No. Your service will not be interrupted, and your bill will continue to be sent to the same address. The only thing that changes is the name that appears on your account and bills.