What you need to do to update your name at Chase
Chase requires you to update your name in person at a branch or by mail, depending on the type of account and the extent of the change. You cannot change your name online through the Chase mobile app or website. The bank needs to see legal documentation proving the name change — a court order, marriage certificate, divorce decree, or updated government ID — before they will process the request.
The fastest route is visiting a Chase branch with your legal documents and current ID. Bring the document that shows your name change (marriage certificate, divorce papers, or court order) plus a government-issued photo ID that matches your current name. A branch representative will update your account records on the spot, and the change typically takes effect within one business day.
If you cannot visit a branch, you can mail the documents to Chase, but this takes longer — usually one to two weeks for processing, plus mail time. You will need to include a signed letter explaining the name change and copies of both your legal documentation and a government ID.
Key Takeaways
- Chase will not process a name change without legal documentation such as a marriage certificate, divorce decree, court order, or updated government ID.
- Visiting a Chase branch in person is the fastest method and completes the change within one business day.
- If you mail documents to Chase, include a signed letter, copies of your legal documents, and a copy of your government ID, and allow one to two weeks for processing.
- Your debit card, checks, and online account username may need separate updates after your name change is processed.
- If you have multiple Chase accounts (checking, savings, credit cards), you may need to update each one separately.
Changing your name in person at a Chase branch
Walk into any Chase branch with your legal name-change document and a current government-issued ID. The teller or account representative will ask you which accounts you want updated — checking, savings, credit cards, or all of them. Have your account numbers ready, though the representative can look them up if you provide your Social Security number.
The representative will make a copy of your legal documentation and ID, update your account records in their system, and provide you with written confirmation. Ask for this confirmation in writing; keep it for your records. Your name change takes effect when ready in Chase's system, though it may take one business day to appear across all their platforms.
If you have a Chase credit card, the branch can initiate a replacement card with your new name. Debit cards are usually replaced automatically within 7 to 10 business days. If you have checks printed with your old name, you can still use them — banks honor checks with old names — but you may want to order new ones with your updated name through Chase or a third-party printer.
Mailing documents to Chase for a name change
If you cannot visit a branch, prepare a packet with a signed letter, copies of your legal documents, and copies of your ID. Address the letter to Chase's customer service department. You can find the mailing address on the back of your Chase debit card, on your monthly statement, or by calling Chase at 1-800-935-9935 and asking for the address to send name-change documentation.
In your letter, include your full current name, your new name, your account number(s), and a brief explanation of the name change (marriage, divorce, court order, etc.). Make copies — do not send originals — of your legal documentation and government ID. Include a phone number where Chase can reach you if they have questions.
Mail the packet via certified mail with return receipt so you have proof of delivery. Chase typically processes mailed requests within one to two weeks, though it may take longer during busy periods. You will not receive a phone call confirming the change; instead, log into your online account or call 1-800-935-9935 to verify the update has been made.
Updating your debit card, checks, and online account
Your debit card will be reissued automatically with your new name within 7 to 10 business days of the name change. You can use your old card until the new one arrives. If you need a replacement sooner, visit a branch and ask for an expedited card — some branches can issue a temporary card the same day.
Checks printed with your old name remain valid; banks will cash or deposit them even if the name does not match your current account. However, if you want checks with your new name, you can order them through Chase's website, by phone, or through a third-party printer like Deluxe or Costco. Chase typically charges $10 to $15 per box for standard checks.
Your online banking username and password do not change. Your account login remains the same even after your name is updated. However, if you use your name as part of your username (for example, "sarah.johnson@chase"), you may want to contact Chase to see if you can update it, though this is not required.
If you have multiple Chase accounts
Chase treats each account type separately for name changes. If you have a checking account, savings account, and credit card, you may need to update each one individually. When you visit a branch or mail your documents, clearly list all the accounts you want updated and provide their account numbers.
If you have accounts at other banks as well, you will need to contact each bank separately with your name-change documentation. There is no central system that updates your name across all financial institutions.
What to do if Chase requests additional information
Chase may contact you if your documentation is unclear, incomplete, or if there is a discrepancy between documents. If they call, they will ask you to clarify the name change or provide additional paperwork. Respond promptly — if you do not reply within a reasonable timeframe, the request may be delayed or closed.
If you submitted documents by mail and do not hear back within three weeks, call Chase at 1-800-935-9935 to check the status. Have your account number and the date you mailed the documents ready. If there is a problem, the representative can tell you what additional information is needed.
Frequently Asked Questions
Can I change my name online through the Chase app or website?
No. Chase requires you to update your name either in person at a branch or by mailing legal documentation. Online banking does not have a name-change option.
What documents does Chase accept as proof of a name change?
Chase accepts marriage certificates, divorce decrees, court orders for legal name changes, and updated government-issued IDs (driver's license, passport, state ID). The document must show both your old and new name or be paired with a current ID showing your new name.
How long does it take for my name change to show up in my Chase account?
If you change your name in person at a branch, it takes effect when ready in their system and appears across all platforms within one business day. If you mail documents, allow one to two weeks for processing, plus mail time.
Do I need to update my name on my Chase credit card?
Yes. When you update your name with Chase, ask the branch representative to initiate a replacement credit card with your new name. If you mailed documents, include all credit card account numbers you want updated. A new card will be mailed to you within 7 to 10 business days.
What happens to my old debit card after I change my name?
Your old debit card remains valid until the new one arrives. You can use it for purchases and ATM withdrawals. Once your new card arrives, the old one will stop working automatically. You do not need to call Chase to deactivate it.