Change your Netflix email from your account settings

To change the email address on your Netflix account, sign in to Netflix on a web browser, go to your account settings, select "Change email," enter your new email address, and confirm the change by clicking the link Netflix sends to that new address. The whole process takes about five minutes and does not affect your subscription, password, or viewing history.

You cannot change your email through the Netflix app on a phone or tablet — you must use a computer or tablet web browser. Netflix will send a confirmation link to your new email address, and you must click that link within 24 hours or the change will not go through.

Key Takeaways

  • Sign in to Netflix on a web browser, not the app, and navigate to Account Settings to find the email change option.
  • Netflix sends a confirmation link to your new email address, and you must click it within 24 hours for the change to take effect.
  • Your password, subscription plan, and viewing history remain unchanged when you update your email address.
  • If you no longer have access to your old email address, you will need to reset your password first before changing the email.

Step-by-step: changing your email on a computer

Open a web browser and go to netflix.com. Sign in with your current email address and password. Once you are on your account home page, look for your profile icon or name in the top right corner and click it. A dropdown menu will appear with several options.

Click "Account" from that menu. You will be taken to your account settings page. Scroll down until you see a section labeled "Sign in & security" or "Login & passwords." Under that section, you should see "Email" listed with your current email address next to it. Click the "Change email" link or button next to your email address.

A box will pop up asking you to enter your new email address. Type it in carefully — Netflix will send a confirmation link to this address, so any typo means the confirmation will not reach you. Click "Continue" or "Next." Netflix will then send a confirmation email to your new address with a link inside it.

Confirming your new email address

Check the inbox of your new email address for a message from Netflix. The subject line will say something like "Confirm your new Netflix email address." Open that email and click the confirmation link inside. This link is only valid for 24 hours, so do this step as soon as you see the email.

Once you click the link, Netflix will show you a confirmation message saying your email has been updated. You can now sign in to Netflix using your new email address. Your old email address will no longer work to sign in.

What happens to your account when you change email

Your subscription plan, billing information, and payment method stay exactly the same. Netflix does not interrupt your service or charge you anything for changing your email. If you are in the middle of watching a show or movie, you can pick up right where you left off.

Your viewing history, saved titles, and profile settings also remain unchanged. If you share your Netflix account with family members, they will not be affected by your email change, and they can continue using their profiles without any interruption.

If you cannot access your old email address

If your old email address no longer works or you do not have access to it, you cannot change your email through the normal process because Netflix needs to verify that you own the account. Instead, you will need to reset your password first.

Go to netflix.com and click "Sign in." Below the email and password boxes, click "Forgot password?" Enter your current email address (the one you cannot access) and click "Send reset link." Netflix will send a password reset link to that old email address. If you cannot get into that email, you will need to contact Netflix customer service through the Help Center on their website and explain the situation. They can verify your identity through other means, such as the payment method on file or the phone number associated with your account.

Changing email on a shared account

If multiple people use your Netflix account, only the account owner — the person who set up the account and pays for it — can change the email address. Other users cannot make this change from their own profiles.

When the account owner changes the email, it does not affect the other profiles on that account. Each person can still sign in and watch as usual. However, password reset emails and account notifications will now go to the new email address, so make sure the account owner shares that new address with anyone else who might need to reset their password in the future.

Troubleshooting: confirmation email did not arrive

If you do not see Netflix's confirmation email within a few minutes, check your spam or junk folder. Sometimes email filters catch Netflix messages by mistake. If it is there, mark it as "not spam" so future Netflix emails go to your inbox.

If the email is not in your spam folder either, the email address you entered may have been typed incorrectly. You can try the change process again and double-check each letter as you type. If you entered the address correctly and still do not receive the confirmation email after 10 minutes, wait a few hours and try again. Netflix's email system sometimes experiences delays.

Frequently Asked Questions

Can I change my Netflix email on my phone or tablet?

No. The email change option is only available through a web browser on a computer or tablet. Open netflix.com in Safari, Chrome, or another browser, sign in, and go to Account Settings. The Netflix app does not have this feature.

Will changing my email affect my payment method or billing?

No. Your billing information, payment method, and subscription plan stay the same. Netflix will not charge you anything for changing your email, and your service will not be interrupted.

How long does it take for the email change to go through?

The change is when ready once you click the confirmation link in the email Netflix sends you. You can sign in with your new email address right away. The confirmation link expires after 24 hours, so complete this step the same day you start the process.

What if I change my mind and want to change my email back?

You can change your email address as many times as you want. Just go back to Account Settings, click "Change email," and follow the same steps with your old email address or any other address you want to use.

Do I need to update my email on other devices where I watch Netflix?

No. Your email change is automatic across all devices. If you are signed in on a phone, tablet, or smart TV, you do not need to sign out and sign back in. However, if you ever need to sign in again on any device, use your new email address instead of the old one.