Where to find your address settings on eBay

Your address on eBay lives in your account settings, not in a separate checkout screen. Go to eBay.com, click the account icon in the top right corner, and select Account settings. From there, click Addresses on the left menu. You will see all addresses currently linked to your account — your primary address, any saved shipping addresses, and any return addresses you have set up.

eBay keeps these addresses separate because they serve different purposes. Your primary address is where eBay sends your mail and where payments are sent. Shipping addresses are where your purchases go. Return addresses are where sellers send items back if you return them. You can change any of them without affecting the others.

Key Takeaways

  • Your primary address, shipping addresses, and return addresses are stored separately in your account settings, and you can change each one independently.
  • To change your primary address, go to Account settings, click Addresses, and edit the address marked as primary.
  • Changing your address does not affect past purchases, but future orders will ship to whichever address you select at checkout.
  • If you have an active seller account, changing your address may require you to update your business information as well.

Changing your primary address

Your primary address is the one eBay has on file for your account. To change it, go to Account settings > Addresses, find the address marked Primary, and click the pencil icon next to it. Edit the street, city, state, and ZIP code as needed, then click Save. eBay will ask you to confirm the change — you may need to enter your password or verify through your email.

If you have a seller account, changing your primary address triggers a review of your seller information. eBay may ask you to confirm your business address and tax information. This review usually takes a few hours, but your buyer account will keep working while it happens.

Adding a new shipping address for orders

You do not have to change your primary address if you only want future purchases to ship somewhere else. Instead, add a new shipping address. In Account settings > Addresses, click Add address and enter the new address. Give it a label like "Work" or "Mom's house" so you can find it quickly at checkout.

At checkout, you will see all your saved addresses in a dropdown menu. Select whichever one you want for that order. The address you choose at checkout does not change your primary address — it only changes where that specific purchase ships. If you do not select an address, eBay defaults to your primary address.

Updating a return address

A return address is where sellers send items back if you return them. Most of the time, eBay uses your primary address as your return address automatically. If you want returns to go somewhere else — for example, to a mail center or a business address — you can set a separate return address.

In Account settings > Addresses, look for the section labeled Return address. Click Edit or Add if you do not have one set. Enter the address where you want sellers to send returns. This address is visible to sellers when they process a return, so make sure it is correct and that someone will be there to receive packages.

What happens to old orders when you change your address

Changing your address does not affect orders you have already placed or received. If you ordered something yesterday and it ships today, it will go to the address you provided at checkout — not to your new address. eBay does not reroute packages after they leave the seller's location.

If you need to change where an order ships before it leaves the seller, contact the seller directly through the eBay message system and ask them to hold the shipment while you update your address. Some sellers will do this, but they are not required to. Once a package is in transit, you will need to contact the carrier (USPS, UPS, or FedEx) to request a redirect, and that service usually costs money.

Removing an address you no longer use

If you have saved multiple addresses and want to clean up your account, you can remove the ones you do not use. Go to Account settings > Addresses, find the address you want to delete, and click the trash icon next to it. eBay will ask you to confirm the deletion.

You cannot delete your primary address — eBay requires at least one address on file. If you want to remove your primary address, you must first set a different address as primary, then delete the old one. To change which address is primary, click the radio button next to the address you want to make primary, then click Save.

Frequently Asked Questions

Do I need to update my address if I moved but want to keep using the same eBay account?

Yes. Go to Account settings > Addresses and update your primary address to your new location. This ensures eBay sends account notices and payment information to the right place. You can also add your old address as a shipping address if you still receive mail there.

Can I have multiple addresses on my eBay account?

Yes. You can save as many shipping addresses as you want. At checkout, you pick which one to use for each order. You can only have one primary address and one return address, but you can change them anytime.

What if eBay will not let me change my address?

If you have an active seller account, eBay may lock your address temporarily while it reviews your seller information. Wait a few hours and try again. If the problem continues, contact eBay through the Help & Contact page and explain that you moved. They can unlock your address manually.

Will changing my address affect my eBay seller rating or feedback?

No. Your feedback and seller rating stay with your account no matter where you live. Buyers see your feedback history, not your address. Changing your address does not erase or change any of your past ratings.

Can I use a PO box or mailbox service address on eBay?

You can set a PO box as a shipping address for purchases, but eBay may not accept it as your primary address. Some sellers also refuse to ship to PO boxes. If you use a mailbox service like UPS Store or Mailboxes Etc., use the street address they give you, not a PO box number.