Cancel Course Hero through your account settings
To cancel your Course Hero subscription, log into your account on the Course Hero website, go to your account settings, find the subscription or billing section, and select the option to cancel. The exact wording and location of this button varies slightly depending on whether you signed up through the website or through the mobile app, but it is always in the account settings area under a heading related to your plan or subscription.
When you click cancel, Course Hero will ask you to confirm. Some accounts show a retention offer — a discounted rate to keep your subscription active. You can accept the offer or proceed with cancellation. If you proceed, your access ends on the date your current billing cycle ends, not when ready. You will still be able to use the service through that final date.
Keep your confirmation email. Course Hero sends a cancellation confirmation that includes the date your access will end. Save this in case you need to reference it later or if you are charged again by mistake.
Key Takeaways
- Log into your Course Hero account, navigate to account settings, and select the cancel subscription option in the billing section.
- Your access continues through the end of your current billing cycle, even after you cancel.
- Course Hero may offer a discounted rate to keep you subscribed; you can decline and proceed with cancellation.
- Save your cancellation confirmation email as proof the subscription was ended.
- If you are charged after cancellation, contact Course Hero support with your confirmation email to request a refund.
Cancel through the mobile app instead of the website
If you subscribed through the Course Hero mobile app on iPhone or Android, you may need to cancel through the app itself rather than the website. Open the app, go to your profile or account settings, and look for a subscription or membership section. Tap the option to manage or cancel your subscription.
On iPhone, you can also cancel through the Apple App Store. Go to Settings, tap your name, select Subscriptions, find Course Hero, and tap Cancel Subscription. On Android, open Google Play, go to your account, select Subscriptions, find Course Hero, and tap Cancel Subscription. Canceling through the app store removes the subscription from your device's billing method, but you should also cancel through your Course Hero account to be certain.
What happens to your account after cancellation
After your billing cycle ends, your Course Hero account still exists but your paid features stop working. You lose access to document uploads, full document viewing, and informed Q&A answers. You can still browse the site and see document previews, but you cannot read or unlock full content.
If you want to reactivate your subscription later, you can log back in and restart your plan at any time. Course Hero does not delete your account or your saved documents when you cancel. Your notes, bookmarks, and study sets remain in your account if you decide to return.
Canceling a subscription you did not authorize
If you were charged for a Course Hero subscription you did not start, contact Course Hero support when ready. Go to the Course Hero website, scroll to the bottom, and click Contact Us or Help. Explain that you did not authorize the charge and request a refund. Include the date you were charged and the amount.
Course Hero typically processes refund requests within five to ten business days. If the charge came through a credit card or PayPal, you can also dispute it directly with your payment provider if Course Hero does not respond within two weeks. Keep records of all emails and the charge on your statement.
Stopping recurring charges if you cannot access your account
If you forgot your password or cannot log into your Course Hero account, you can still stop the recurring charges by contacting your payment provider. Call your credit card company or bank and ask them to block charges from Course Hero. Provide them with the transaction details from your statement. Your payment provider can stop the charges even if you cannot access the Course Hero account itself.
After you block the charges, contact Course Hero support with proof that you requested the block. This creates a record that you attempted to cancel. If you are charged again, you have documentation that you took action to stop it.
Timing: when your cancellation takes effect
Course Hero cancellations take effect at the end of your current billing period, not when ready. If you are on a monthly plan and you cancel on the 15th of the month, your access continues until the end of that month. If you are on an annual plan, your access continues until the anniversary date of when you started.
This means you will not receive a refund for the unused portion of your current billing cycle. If you want to avoid being charged for the next cycle, cancel before your renewal date. Course Hero sends a reminder email a few days before your next charge, so you can use that as a signal to cancel if you have decided not to continue.
Frequently Asked Questions
Will I get a refund if I cancel mid-cycle?
No. Course Hero does not refund unused portions of your current billing cycle. Your access continues through the end of that cycle, but you will not receive money back. If you were charged in error or without your permission, contact support to request a refund of the full charge.
Can I pause my subscription instead of canceling?
Course Hero does not offer a pause feature. You can cancel and restart your subscription later, but there is no way to temporarily freeze your account. Your saved documents and notes remain in your account after cancellation, so restarting is straightforward if you decide to return.
What if Course Hero keeps charging me after I cancel?
Contact Course Hero support with your cancellation confirmation email and the dates you were charged after cancellation. Request a refund for the unauthorized charges. If support does not respond within two weeks, dispute the charges with your credit card company or bank using your confirmation email as evidence.
Do I lose my documents and notes when I cancel?
No. Your account, saved documents, notes, and study sets stay in your account after cancellation. You straightforward lose access to paid features like downloading documents and viewing full content. If you restart your subscription later, everything you saved will still be there.
How do I cancel if I signed up through a school or organization?
If your school or organization provided your Course Hero access, contact your school's IT department or the person who set up the account. They manage the subscription, not you. You may not be able to cancel on your own; the institution controls when access ends.