How to cancel Pets Best insurance
To cancel your Pets Best policy, contact their customer service team by phone at 1-877-738-7237, email, or through your online account portal. You will need your policy number, which appears on your bill or in your account. Pets Best does not require a reason for cancellation and will not charge an early termination fee—you can cancel at any time, even mid-policy period.
The cancellation takes effect on the date you request, though some policies have a grace period of a few days. If you have paid in advance for coverage beyond your cancellation date, Pets Best will refund the unused portion. Ask the representative to confirm your cancellation date in writing and to specify when the refund will arrive, since timing varies by payment method.
Key Takeaways
- Call Pets Best at 1-877-738-7237 with your policy number to cancel when ready—no reason required and no early termination penalty.
- You can also cancel through your online account portal or by email if you prefer not to call.
- Refunds for unused coverage are issued to your original payment method, though the timeline depends on whether you paid by credit card, bank account, or check.
- Request written confirmation of your cancellation date to avoid disputes about when coverage ended.
- If you are switching to another insurer, verify your new coverage starts before your Pets Best policy ends so your pet is never uninsured.
Cancellation by phone, email, or online account
The fastest way to cancel is by phone. Call Pets Best customer service at 1-877-738-7237 during business hours (typically 8 a.m. to 6 p.m. Pacific time, Monday through Friday). Have your policy number ready. The representative will confirm your pet's name, your contact information, and the date you want the cancellation to take effect. They will also ask whether you want to keep any records or have questions about your coverage history.
If you prefer written communication, you can email Pets Best through the contact form on their website or send a message through your online account portal. Email cancellations may take longer to process—usually three to five business days—so use this method only if you do not need the cancellation to happen when ready. Your online account portal (accessible after logging in at petsbest.com) also allows you to manage your policy, though you may still need to call to finalize the cancellation.
What happens to your refund
Pets Best refunds unused premiums to the payment method you used when you signed up. If you paid by credit card, the refund appears as a credit on your next statement, usually within one to two billing cycles. If you paid by automatic bank withdrawal, the refund is deposited back to that account within five to seven business days. If you paid by check, the refund is mailed to your address on file, which can take two to three weeks.
The refund amount depends on your billing cycle. If you paid monthly and cancel mid-month, you receive a prorated refund for the unused days. If you paid quarterly or annually, the refund covers the full unused period. Ask the representative to calculate the refund amount before you confirm the cancellation so you know what to expect.
Timing your cancellation to avoid coverage gaps
Plan your cancellation carefully if you are switching to a different pet insurance company. Most new policies have a waiting period—typically 14 days for accidents and 30 days for illnesses—before coverage begins. If you cancel Pets Best before your new policy's waiting period ends, your pet will have no coverage during that gap. To avoid this, cancel Pets Best on the same day your new coverage starts, or ask your new insurer when their waiting period ends and cancel Pets Best the day after.
If your pet has an ongoing claim with Pets Best, cancellation does not affect that claim as long as the condition was diagnosed before your cancellation date. However, any new conditions that appear after cancellation will not be covered by Pets Best. Contact Pets Best to confirm the status of any pending claims before you finalize your cancellation.
Reasons people cancel and what to consider first
Common reasons for cancellation include switching to a company with lower premiums, moving to a state where Pets Best does not operate, or finding a plan with better coverage for your pet's specific needs. Before you cancel, review your current policy to understand what you are losing—some plans cover hereditary conditions or behavioral issues that other insurers exclude entirely. If cost is the issue, contact Pets Best to ask whether they offer discounts (such as multi-pet or wellness plan bundling) that might lower your premium.
If you are canceling because of a claim denial or coverage dispute, consider whether the issue is with Pets Best's policy terms or with a specific decision. Pets Best has a formal appeal process for denied claims, and you may be able to resolve the problem without switching insurers. If you do decide to switch, keep your Pets Best policy active until your new coverage is in place, since canceling first leaves your pet uninsured.
What to do after cancellation
Once your Pets Best policy is cancelled, save your final bill and any claim records for your records. If you filed claims during your coverage period, keep documentation of those claims in case you need to reference them with a new insurer—some companies ask about your pet's medical history when you sign up. Request a copy of your pet's claims history from Pets Best if you do not have it already; this information can be useful if your new insurer needs details about past treatments.
Update your veterinarian's records to reflect that you no longer have Pets Best coverage. This prevents confusion at the clinic if they try to submit claims to the wrong insurer. If you enrolled in automatic payments, confirm that the cancellation stops the recurring charges—check your bank account or credit card statement after your cancellation date to make sure no further payments are withdrawn.
Frequently Asked Questions
Will I be charged a fee to cancel Pets Best?
No. Pets Best does not charge cancellation fees or early termination penalties. You can cancel at any point in your policy period without extra charges. You will only owe premiums through your cancellation date.
How long does it take to cancel my policy?
If you call, cancellation is processed when ready and takes effect on the date you request. Email and online cancellations may take three to five business days. Always ask for written confirmation of your cancellation date to avoid disputes.
What if I change my mind after canceling?
Contact Pets Best within a few days of your cancellation to ask about reinstatement. Depending on how long ago you cancelled, they may reactivate your policy without requiring a new waiting period. If too much time has passed, you will need to sign up as a new customer, which means a new waiting period applies.
Do I get a refund if I cancel mid-month?
Yes. Pets Best refunds the unused portion of your premium on a prorated basis. The refund goes back to your original payment method within one to three weeks, depending on whether you paid by card, bank account, or check.
Can I cancel if my pet has a pending claim?
Yes, but the claim must have been filed before your cancellation date to be covered. Contact Pets Best to confirm the status of any pending claims before you finalize your cancellation, since new conditions diagnosed after cancellation will not be covered.