How to Cancel Your Pets Best Policy

To cancel Pets Best insurance, call their customer service line at 1-877-738-7237 during business hours (Monday through Friday, 8 a.m. to 5 p.m. Pacific time) and request cancellation. Have your policy number ready — you'll find it on your bill or in your online account. The representative will confirm your request, explain any refund terms, and provide a cancellation confirmation number. You can also request cancellation in writing by mailing a letter to Pets Best's address, which you'll find on your policy documents, though the phone method is faster.

Pets Best will typically process your cancellation effective on the date you request it or at the end of your current billing cycle, whichever you prefer. If you've paid in advance for coverage you won't use, you may receive a refund for the unused portion — the representative will explain the exact amount and timeline when you call. Keep your confirmation number and any written correspondence in case you need proof of cancellation later.

Key Takeaways

  • Call Pets Best customer service at 1-877-738-7237 during weekday business hours with your policy number ready to start the cancellation process.
  • You can cancel effective when ready or at the end of your current billing cycle, depending on what works for your situation.
  • If you've prepaid for coverage you won't use, ask about refunds for the unused portion when you call.
  • Request a cancellation confirmation number and keep it along with any written confirmation for your records.
  • You can also cancel by mail, but calling is faster and lets you ask questions about refunds and coverage end dates in real time.

What Happens to Your Pet's Coverage When You Cancel

Once your cancellation takes effect, Pets Best will no longer cover any veterinary bills for your pet. This means any treatment your pet receives after the cancellation date won't be reimbursed, even if you had submitted a claim for it before canceling. Make sure you understand when your coverage actually ends — if you cancel mid-month, you may still have coverage through the end of that month depending on your plan.

Before you cancel, consider whether you have any pending claims. If your pet had recent treatment and you haven't yet filed a claim, you'll want to submit it before the cancellation takes effect. Once coverage ends, Pets Best won't process new claims for anything that happened after that date.

Refunds and Final Billing

Pets Best calculates refunds based on how much of your current billing period remains unused. If you pay monthly and cancel on the 15th of a 30-day cycle, you'll typically receive a refund for the remaining 15 days. If you pay annually or quarterly, the refund will be larger. The company will explain the exact refund amount when you call to cancel.

The refund is usually issued to the original payment method — the same credit card or bank account you used to pay your premium. Depending on your bank or card issuer, the refund may take 5 to 10 business days to appear in your account. Ask the representative for an estimated timeline when you call.

Canceling Without Calling

If you prefer not to call, you can cancel by sending a written request to Pets Best. Write a letter that includes your policy number, your pet's name, and your request to cancel, along with your preferred cancellation date. Mail it to the address listed on your policy documents or bill. Include your contact information so Pets Best can confirm receipt and send you a cancellation confirmation.

Written cancellation takes longer than calling — you'll need to wait for your letter to arrive, then for Pets Best to process it, then for confirmation to reach you. This process typically takes one to two weeks. If you need to cancel quickly or want to discuss refunds and coverage end dates, calling is the better option.

Switching to a Different Pet Insurance Provider

If you're canceling Pets Best to switch to another insurance company, check whether the new provider has a waiting period before coverage begins. Many pet insurance plans have a waiting period of 14 days or longer for accidents and illnesses, meaning claims won't be covered during that time. You may want to time your cancellation so your new coverage starts before your Pets Best coverage ends, or accept a brief gap in coverage if the new plan's waiting period is short.

Before you cancel, gather information about any pre-existing conditions your pet has. New insurance companies won't cover conditions your pet had before you switched, so understanding what Pets Best covered can help you choose a plan that fills any gaps. You don't need to provide this information to Pets Best when you cancel — it's just useful for your own planning.

What to Do If You Have Trouble Canceling

If Pets Best doesn't process your cancellation request or you don't receive a confirmation number within a few days of calling, follow up with another call and ask to speak with a supervisor. Keep a record of the date and time you called, the representative's name if they provided it, and the confirmation number you received. If you sent a cancellation letter, keep a copy and consider sending it via certified mail so you have proof of delivery.

If you believe you were charged after your cancellation date, contact Pets Best when ready with your confirmation number and the dates of the charges. Request a refund for any premiums collected after your coverage ended. If the company doesn't resolve the issue, you can file a complaint with your state's insurance commissioner — the contact information is available through your state's insurance department website.

Frequently Asked Questions

Can I cancel Pets Best insurance anytime, or is there a contract period?

Pets Best doesn't lock you into a contract, so you can cancel anytime without penalty. You won't owe anything beyond your current billing period, and you'll receive a refund for any unused coverage. There's no cancellation fee or early termination charge.

Will I get a refund if I cancel mid-month?

Yes. Pets Best refunds the unused portion of your premium based on how many days of coverage remain in your billing cycle. The exact amount depends on your plan cost and when you cancel. The representative will calculate it for you when you call.

What if I want to cancel but keep coverage through the end of the month?

Tell the representative you want your cancellation to take effect on the last day of your current billing cycle rather than when ready. This gives you continued coverage for the rest of the month and may affect your refund amount — ask them to explain how the timing changes your refund before you confirm.

Do I need to provide a reason for canceling?

No. Pets Best will process your cancellation request without requiring an explanation. You can mention why you're canceling if you want — some companies use feedback to improve — but it's not required and won't affect your refund or cancellation timeline.

What happens to my pet's medical records after I cancel?

Your pet's medical records stay with your veterinarian, not with Pets Best. Canceling your insurance doesn't affect your vet's records. If you switch to a different insurance company, your new provider may ask for records of pre-existing conditions, which your vet can provide directly to them.