How to cancel Lemonade pet insurance
You can cancel your Lemonade pet insurance policy by logging into your account online, calling their customer service line, or sending a written request. Lemonade does not charge a cancellation fee, and your coverage ends on the date you specify — you will not be billed for any period after that date. The process takes a few minutes if you do it online, or a few business days if you use phone or mail.
Lemonade will refund any unused premium for the current billing period, calculated on a daily basis. For example, if you cancel mid-month, you receive a refund for the days remaining in that month. The refund is returned to your original payment method.
Key Takeaways
- You can cancel online through your Lemonade account, by phone at 1-844-546-6339, or by mailing a written request to their address.
- Lemonade does not charge a cancellation fee and refunds unused premium on a daily basis for the current billing period.
- Your coverage ends on the cancellation date you choose, and you will not be charged after that date.
- If you cancel before your pet's claim is processed, that claim may be denied, so confirm claim status before canceling.
- You can request your pet's medical records and claims history before canceling so you have them for a new insurer.
Canceling online through your Lemonade account
Log into your Lemonade account on their website or mobile app. Go to your policy page and look for a settings or account menu — this is usually in the upper right corner or in a hamburger menu on mobile. Select the option to manage your policy or view policy details.
Find the cancellation option, which Lemonade typically labels as "Cancel Policy" or "End Coverage." Click it and follow the prompts. You will be asked to choose a cancellation date — this can be today or any future date. Lemonade will show you the refund amount for unused premium before you confirm. Once you confirm, your cancellation is processed when ready, and you will receive a confirmation email.
Canceling by phone
Call Lemonade's customer service at 1-844-546-6339. Have your policy number ready, which you can find on your policy documents or in your online account. Tell the representative you want to cancel your pet insurance policy.
The representative will ask you to confirm your identity and may ask why you are canceling — this is optional to answer. They will tell you the refund amount and confirm the cancellation date. The cancellation is processed during the call, and you will receive a confirmation email within a few business days.
Canceling by mail
Write a letter requesting cancellation of your policy. Include your full name, policy number, pet's name, and the date you want coverage to end. You can also include your phone number and email address so Lemonade can confirm receipt.
Mail the letter to Lemonade's address, which you can find on your policy documents or by calling 1-844-546-6339 and asking for their mailing address. Processing by mail typically takes 5 to 10 business days. Keep a copy of your letter for your records.
What happens to claims after you cancel
If you have submitted a claim but it has not yet been processed, canceling your policy may cause that claim to be denied. Before you cancel, check the status of any pending claims in your online account or by calling customer service. If a claim is still under review, ask when you can expect a decision before you cancel.
If a claim has already been approved and paid, canceling does not affect it. If a claim was denied before you cancel, that decision stands and cancellation does not change it. Once your policy is canceled, you cannot file new claims under that policy.
Getting your records before you cancel
Request a copy of your pet's medical records and claims history from Lemonade before you cancel. This information is useful if you switch to another pet insurance company, because the new insurer may ask about your pet's medical history and previous claims.
You can request records through your online account or by calling customer service. Lemonade typically sends records within 5 to 10 business days. Some new insurers will not cover conditions your pet had before the new policy starts, so having your records helps you understand what coverage gaps may exist.
What to do after cancellation
Once your Lemonade policy is canceled, you no longer have pet insurance coverage. If you want continuous coverage, research and enroll in a new policy before your Lemonade coverage ends. Some insurers have waiting periods for new conditions, so there may be a gap in coverage if you cancel first and enroll later.
Keep your cancellation confirmation email and any refund documentation for your records. If you do not receive a refund within 30 days, contact Lemonade customer service with your confirmation number.
Frequently Asked Questions
Will Lemonade charge me a cancellation fee?
No. Lemonade does not charge a fee to cancel your pet insurance policy at any time. You only pay for the coverage period you used, and you receive a refund for any unused days in your current billing cycle.
Can I cancel my policy and restart it later?
Yes, you can restart coverage later, but Lemonade will treat it as a new policy. This means your pet will go through underwriting again, and any conditions your pet developed after the cancellation date may be considered pre-existing and excluded from the new policy.
What if I cancel mid-month?
Your coverage ends on the date you choose, and you receive a refund for the remaining days in that billing period. For example, if your monthly premium is $30 and you cancel on the 15th of a 30-day month, you get a refund of approximately $15.
Do I need to notify my veterinarian that I'm canceling?
No, you do not need to tell your veterinarian. However, if you are switching to a different pet insurance company, your vet's office may need to submit claims to the new insurer instead. Let them know which insurer you are switching to so they can update their records.
What if I have a pending claim when I cancel?
Contact Lemonade before you cancel to check the status of your claim. If the claim is still under review, wait for a decision before canceling. If you cancel while a claim is pending, Lemonade may deny it because you no longer have active coverage.