How to cancel Pets Best

To cancel your Pets Best policy, call their customer service line at 1-877-738-7237 during business hours (Monday through Friday, 8 a.m. to 5 p.m. Pacific Time). Have your policy number ready. The representative will confirm your request, explain any remaining balance or refund due, and process the cancellation. Most cancellations take effect at the end of your current billing period unless you request an when ready stop.

You can also cancel by mail: send a written request to Pets Best's customer service address (listed on your policy documents or their website) with your policy number and the date you want the cancellation to start. Email cancellation requests are not accepted, so phone or mail are your only options.

Before you cancel, understand what happens to your coverage. Pets Best does not refund premiums for time already paid, but if you cancel mid-cycle, you may receive a credit toward your final bill depending on your payment method and plan. Any claims filed after your cancellation date will not be covered, so do not cancel until you have arranged alternative coverage if you want continuous protection.

Key Takeaways

  • Call Pets Best at 1-877-738-7237 during business hours with your policy number to cancel by phone, or send a written request by mail.
  • Cancellations typically take effect at the end of your current billing period unless you request an when ready stop.
  • Pets Best does not refund premiums for time already paid, though you may receive a credit for unused time depending on your plan.
  • Make sure you have alternative pet insurance in place before your Pets Best coverage ends so your pet is not uninsured.
  • Any claims filed after your cancellation date will not be covered, even if the incident happened before you cancelled.

What happens to your refund

Pets Best's refund policy depends on how you pay. If you pay monthly by credit card or bank account, you may receive a prorated refund for the unused portion of your current month if you cancel before the billing date. If you pay annually upfront, refunds are less common and depend on how far into your policy year you are when you cancel.

The company will explain the refund amount (if any) when you call to cancel. If a refund is due, it will be returned to your original payment method within 7 to 10 business days. Do not assume you will receive money back—ask the representative to confirm the exact amount before you hang up.

Cancelling before your first bill

If you signed up for Pets Best but want to cancel before your first payment is charged, you have a window to do so. Most pet insurance companies, including Pets Best, allow cancellations during a free trial or waiting period without charging you. Call customer service when ready and confirm that no charge has been processed yet.

If your first bill has already posted to your account, you will need to follow the standard cancellation process. Ask whether the charge can be reversed if you are within a few days of signup—some companies will do this as a courtesy, though they are not required to.

Switching to a different pet insurance company

Before you cancel Pets Best, research and enroll in a new policy with another insurer. Most pet insurance companies have waiting periods (typically 14 days for accidents, 30 days or longer for illness) before coverage begins. If you cancel Pets Best first, your pet will be uninsured during that waiting period, and any illness or injury that occurs will not be covered by the new policy.

The safest approach is to enroll in the new policy, confirm your coverage start date, and then cancel Pets Best. This creates a brief overlap in coverage, which costs a little extra but protects your pet. Once the new policy is active, call Pets Best to cancel.

Reasons Pets Best may cancel your policy

Pets Best can cancel your policy if you do not pay your premium by the due date. Most companies give a grace period (usually 10 to 30 days) before they cancel for non-payment. If your payment fails, check your email for a notice and contact customer service to bring your account current.

The company may also cancel if you misrepresent your pet's health or age on the process, or if you commit fraud. These cancellations are rare but can happen if Pets Best discovers you withheld information that would have affected your premium or coverage. If your policy is cancelled for these reasons, you will not receive a refund.

What to do with your pet's medical records

After you cancel, keep copies of all claim receipts, vet invoices, and correspondence with Pets Best. If you file a claim after cancellation, the company will deny it, but you will need documentation to dispute the denial if you believe the incident occurred before your coverage ended.

Request a summary of your claims history from Pets Best before you cancel. This record is useful if you switch to another insurer and they ask about your pet's previous coverage or medical history. You can ask for this by phone or in writing.

Frequently Asked Questions

Can I cancel Pets Best online?

No, Pets Best does not offer online cancellation. You must call 1-877-738-7237 or send a written request by mail. Phone is the fastest method because you can confirm the cancellation date and refund status when ready.

Will I lose coverage when ready if I cancel?

No, your coverage typically continues through the end of your current billing period. If you cancel mid-month, you are usually covered until the next billing date. If you need coverage to stop sooner, tell the representative when you call, and they will note your request.

What if I cancel and then want to re-enroll?

You can re-enroll with Pets Best at any time, but you will be treated as a new customer. Waiting periods will explore again, and any pre-existing conditions your pet developed after you cancelled will not be covered under a new policy.

Do I need to cancel before switching to another company?

No, you can overlap your policies for a few weeks to avoid a gap in coverage. Enroll in the new policy first, wait for it to become active, and then cancel Pets Best. This costs slightly more but ensures your pet is always insured.

What if Pets Best denies my cancellation request?

Pets Best cannot deny a cancellation request. If a representative tells you they cannot cancel, ask to speak with a supervisor or contact them in writing. You have the right to cancel your policy at any time.