You can change a FedEx delivery address online, by phone, or through the FedEx app, but only if you act before the package reaches the delivery facility in your area

FedEx allows you to change where a package goes, but timing matters. If your shipment is still in transit and hasn't arrived at the local delivery hub, you have several ways to redirect it. Once it reaches the facility closest to the original address, your options narrow significantly. The fastest method is usually the FedEx tracking page or the mobile app, where you can see your package's location in real time and request a change while there's still time to process it.

The key is knowing where your package is right now. A package moving between distribution centers can be redirected easily. A package that has already been sorted for delivery to your street is much harder to change. FedEx shows you this information on the tracking page, so check there first before trying any other method.

Key Takeaways

  • You can change a FedEx delivery address through the FedEx website, the FedEx mobile app, or by calling 1-800-463-3339, but only before the package reaches your local delivery facility.
  • The FedEx tracking page shows you exactly where your package is; if it has not yet arrived at the local facility, a change is usually possible.
  • Changing the address online or through the app is faster than calling and works as long as the package is still in transit between major hubs.
  • If your package has already been loaded onto a delivery truck, FedEx cannot change the address, but you may be able to refuse the delivery and have it returned to the sender.
  • Some FedEx services (like FedEx Ground) allow address changes up to the day before delivery; others (like FedEx Express) have tighter windows.

How to change the address using the FedEx website or app

Go to fedex.com and enter your tracking number in the "Track" box at the top of the page. Once your shipment details appear, look for a button or link that says "Delivery Options" or "Manage Delivery." Click it. You should see options to change the delivery address, hold the package at a FedEx location, or request other changes. Select "Change Delivery Address," enter the new address, and confirm. The system will tell you whether the change is possible based on where your package currently is.

The FedEx mobile app works the same way. Open the app, tap the tracking number, and look for "Manage Delivery" or similar language. The app often shows your package's location on a map, which helps you understand whether a change is still possible. If the button does not appear or is grayed out, the package has already reached the local facility and cannot be redirected through this method.

Changes made online or through the app usually process within minutes. You will receive a confirmation email with the new delivery address. Keep this email in case there are questions later.

Changing the address by phone

Call FedEx Customer Service at 1-800-463-3339. Have your tracking number ready. Tell the representative you want to change the delivery address. They will look up your package's current location and tell you whether a change is possible. If it is, they will ask for the new address and process the change over the phone. This method takes longer than the website or app—usually 10 to 20 minutes—but works if you prefer speaking to someone or if the online system is not responding.

The representative may ask why you want to change the address. You do not need to provide a detailed explanation; "I need it delivered somewhere else" is sufficient. If the package has already reached the local facility, the representative will tell you that a redirect is not possible but may offer alternatives, such as holding the package at a FedEx location for you to pick up.

What to do if the package has already reached your local facility

If your tracking page shows the package has arrived at the local FedEx facility or is out for delivery, you cannot change the address through normal channels. At this point, your best option is to refuse the delivery when the driver arrives. When you refuse, the package goes back to the sender. You can then contact the sender and ask them to ship it to the correct address.

Refusing a delivery works for most situations, but it does delay getting your package—it has to go back to the sender, and then they have to ship it again. If the package is time-sensitive, this may not be practical. Another option is to ask FedEx to hold the package at a nearby FedEx location (a FedEx Office or FedEx Ground facility) for you to pick up. This is sometimes possible even after the package has reached the local facility, though it depends on the service type and how close you are to the facility.

How service type affects your window to change the address

FedEx offers several shipping services, and each has different rules about when you can change an address. FedEx Ground packages can usually be redirected up until the day before delivery. FedEx Express (overnight and 2-day services) have a narrower window—usually only while the package is in transit between major hubs, which may be just a few hours. FedEx Home Delivery falls somewhere in between. Your tracking page should indicate which service was used; if you are not sure, the service name appears near the top of the tracking details.

The reason for these differences is how each service operates. Ground packages move more slowly through the network, giving you more time to request a change. Express packages move fast and are sorted for delivery almost when ready, so the window closes quickly. If you are shipping something yourself in the future and think you might need to change the address, Ground is more forgiving than Express.

Holding a package at a FedEx location instead of changing the address

If changing the address is no longer possible but you still do not want the package delivered to the original address, you can ask FedEx to hold it at a nearby FedEx location. Go to your tracking page, click "Delivery Options," and look for "Hold at Location" or similar language. Select a FedEx Office or FedEx Ground facility near you, and the package will be held there for you to pick up. This option is usually available even after the package has reached your local facility.

When you pick up the package, bring a photo ID. FedEx will ask for it to confirm you are the recipient. Packages are typically held for up to five business days; after that, FedEx may return them to the sender or attempt delivery again. Check your confirmation email for the exact hold period and the facility's hours.

What happens if you miss the window to change the address

If the package has already been delivered to the original address and you were not there to receive it, you have a few options. If a neighbor or building staff member accepted it, ask them for the package. If FedEx left a delivery notice, it will say where the package was left (porch, side door, mailroom, etc.). If the package was not left anywhere and the notice says "delivery attempted," you can call FedEx at 1-800-463-3339 and ask them to redeliver it to a different address or hold it at a location for pickup.

If the package was delivered to the original address and you have already taken possession of it, you will need to contact the sender about returning it or having it reshipped. FedEx cannot help at that point because the delivery is complete.

Frequently Asked Questions

Can I change the address if the package is already out for delivery?

No. Once a package is on the delivery truck, FedEx cannot change the address. Your options at that point are to refuse the delivery (so it goes back to the sender) or to ask FedEx to hold it at a nearby location for you to pick up instead.

How long does it take for a FedEx address change to go through?

Changes made online or through the app usually process within minutes. Changes made by phone may take 10 to 20 minutes. The new address will appear on your tracking page once it is confirmed.

Do I have to pay a fee to change my delivery address?

No. FedEx does not charge a fee to change the delivery address before the package reaches your local facility. However, if you ask FedEx to hold the package at a location or redeliver it after a failed delivery attempt, some fees may explore depending on the service type.

What if the new address is in a different city or state?

You can change to a different city or state as long as the package has not yet reached your local facility. The new address must be a valid FedEx delivery location. If you are changing to a rural area or a location FedEx does not normally serve, the system will let you know during the change process.

Can the sender change the address instead of me?

Yes. The sender can contact FedEx and request an address change using the tracking number. FedEx will make the change if the package is still in transit. If you and the sender both try to change the address at the same time, the most recent request takes priority.