You can change feedback on eBay, but only within 30 days and only if the seller agrees
eBay lets you edit or remove feedback you left for a seller, but the process has a hard limit: you have 30 days from the date you left the feedback. After that window closes, you cannot change it yourself. If the seller agrees to work with you, they can request that eBay remove your feedback even after 30 days, but this requires their cooperation and eBay's approval.
The most common reason to change feedback is a misunderstanding that got resolved, a shipping delay that turned out to be the carrier's fault, or an item that arrived damaged but the seller replaced it. If any of those happened after you left negative or neutral feedback, you have a path forward — but you need to act within the month.
Key Takeaways
- You can edit or remove your own feedback within 30 days of leaving it by going to your feedback profile and selecting the revision option.
- After 30 days, only the seller can request that eBay remove your feedback, and they must agree to do so.
- Changing feedback from negative to positive sometimes results in the seller removing their negative feedback about you in return, though this is not may provide.
- eBay will not remove feedback that is factually accurate, even if both you and the seller want it gone.
How to change feedback within the 30-day window
Log into your eBay account and go to Account > Feedback. Find the feedback you left and click the "Revise" button next to it. You can then edit your comment, change your rating from negative to positive (or any other combination), or remove the feedback entirely. Click Save when you are done.
The change takes effect when ready. If you upgraded negative feedback to positive, the seller will see the change in their feedback profile right away. Some sellers monitor their feedback closely and may notice within hours.
What happens after 30 days
Once the 30-day window closes, you cannot edit or remove your feedback yourself. At that point, the only way to change it is for the seller to request removal through eBay's Resolution Center. The seller must contact eBay directly and explain why the feedback should come down.
eBay will consider the request, but they do not remove feedback straightforward because both parties want it gone. They look at whether the feedback is factually accurate. If you said the item arrived damaged and it did, eBay will likely deny the removal request even if the seller has since made it right. If you said the seller was rude and they were, the feedback stays. eBay removes feedback mainly when it violates their policies — for instance, if it contains profanity, threats, or personal information.
Changing negative feedback to positive and what sellers do in response
If you left negative or neutral feedback and the seller has since resolved the problem, changing your feedback to positive is the fastest way to improve the situation. Many sellers will then remove their own negative feedback about you if they left one, but this is not automatic and not may provide.
The best approach is to change your feedback first, then send the seller a message explaining what changed. You might say something like: "I updated my feedback to reflect that you replaced the item. Thank you for making it right." Some sellers will reciprocate when ready. Others may not, especially if they feel the original complaint was unfair. You cannot force them to remove their feedback about you, just as they cannot force you to remove yours after the 30 days pass.
Feedback that eBay will not remove
eBay has a clear rule: they do not remove feedback that is truthful and does not violate their policies. This means if you left accurate negative feedback — the item was as described but you straightforward changed your mind, or you had buyer's remorse — eBay will not take it down, even if both you and the seller ask.
The only exceptions are feedback that contains abuse, spam, off-topic comments, or personal information like phone numbers or addresses. Feedback that is purely about the transaction itself, even if it is harsh, will stay on the seller's record.
When a seller requests feedback removal on your behalf
If a seller contacts eBay to request removal of your feedback after 30 days, eBay will review the case. They may contact you to ask whether you agree. If you do agree and the feedback does not meet their removal criteria anyway, eBay may still deny it. If you do not agree, eBay will almost certainly keep it.
You will not lose the ability to leave feedback in the future if you change your mind about past feedback. Changing or removing feedback does not affect your standing as a buyer or your right to leave feedback on future transactions.
Frequently Asked Questions
Can I change feedback I left more than 30 days ago?
Not on your own. You can only edit or remove your own feedback within 30 days. After that, only the seller can request removal through eBay, and eBay must approve it. The seller's request is not may provide to succeed.
If I change negative feedback to positive, will the seller automatically remove theirs about me?
No. Some sellers will reciprocate, but many will not. You can ask them to, but they are under no obligation. Changing your feedback is separate from what the seller chooses to do with theirs.
What if the feedback I left is no longer accurate because the seller fixed the problem?
You can change it within 30 days. After 30 days, you can ask the seller to request removal, but eBay may deny it if the original feedback was factually true at the time you left it.
Can eBay remove feedback if both the buyer and seller ask them to?
eBay will consider the request, but they prioritize accuracy over mutual agreement. If the feedback is truthful and does not violate their policies, they will likely keep it even if both parties want it removed.
Does changing or removing feedback hurt my account?
No. Changing your feedback does not affect your buyer status, your ability to leave future feedback, or your standing on eBay. You can revise feedback as many times as you want within the 30-day window.