You can change a FedEx delivery address, but only before the package leaves the facility nearest to you
FedEx lets you redirect a package to a different address, but the window to do it is narrow. Once your package is out for delivery on the day it's scheduled to arrive, you cannot change the address through FedEx—you'll have to refuse it and wait for it to return to the sender, then place a new order. The earlier you catch the shipment, the better your chances of a successful redirect.
The method you use to change the address depends on whether you have a FedEx account, whether you have the tracking number, and how much time has passed since the package shipped. Most redirects happen through the FedEx website or app, but some situations require a phone call to FedEx Customer Service.
Key Takeaways
- You can change the delivery address online through your FedEx account or by entering your tracking number on FedEx.com, but only before the package reaches the delivery facility in your area.
- FedEx charges a redirect fee (the amount varies by service type and destination) unless the error was FedEx's mistake.
- If your package is already out for delivery, you cannot change the address online—you must refuse the delivery and contact FedEx by phone to arrange a return.
- Packages shipped to a business address are often easier to redirect than residential addresses because business staff can accept changes during business hours.
- If you miss the redirect window, your only option is to refuse the package, have it returned to the sender, and place a new order with the correct address.
How to change the address online before delivery day
Go to FedEx.com and enter your tracking number in the "Track a Package" box. Once the tracking page loads, look for a link or button labeled "Delivery Options" or "Manage Delivery." Click it, and you'll see options to change the delivery address, hold the package for pickup, or redirect it to a FedEx location.
Select "Change Delivery Address" and enter the new address. FedEx will tell you whether the redirect is possible—if the package has already reached the delivery facility in your area, the system will block the change and tell you to call Customer Service instead. If the redirect goes through, FedEx will confirm the new address and may charge a fee (usually $5 to $15 depending on the service and destination).
If you have a FedEx account, you can also log in and manage the package from your account dashboard. This is faster if you have multiple packages to track.
Changing the address by phone when online options don't work
Call FedEx Customer Service at 1-800-463-3339. Have your tracking number ready. Tell the representative the current address and the new address you want. They will check whether the package can still be redirected.
If the package is already out for delivery, the representative cannot change the address in real time. Instead, they will tell you to refuse the delivery when the driver arrives (you can do this by not signing for it or by telling the driver you refuse it). Once FedEx receives the refused package back at their facility, you can request a redirect to the new address, though this usually means waiting several days for the package to return to the sender first.
Phone support is also your route if you don't have the tracking number but know the sender's name and approximate ship date. The representative can search for the package using that information.
What happens if you refuse the delivery
If your package is already out for delivery and you cannot change the address online, refusing it is your only option to stop it from arriving at the wrong place. When the FedEx driver arrives, tell them you refuse the package. Do not sign for it. The driver will mark it as refused and take it back to the facility.
The package will then be returned to the sender. This process usually takes 3 to 7 business days. Once it reaches the sender, you can contact them and ask them to ship it again to your correct address. Some sellers will do this at no extra cost if you explain the situation; others may charge a new shipping fee.
Refusing a delivery is slower than redirecting it, so it's worth checking your tracking number daily in the days before delivery to catch the package in time for an online redirect.
FedEx redirect fees and when they don't explore
FedEx charges a redirect fee for most address changes. The fee depends on the service type (FedEx Ground, FedEx Express, FedEx Home Delivery) and whether you're changing to a residential or business address. Fees typically range from $5 to $15, though some premium services cost more.
You will not be charged a fee if the error was FedEx's mistake—for example, if FedEx misread the address on the original shipment. In that case, tell the representative during the redirect that FedEx caused the error, and they may waive the fee. You'll need to explain what went wrong clearly.
If the sender made the error (they shipped to the wrong address), the fee usually falls on you, not the sender. Some senders will cover it as a courtesy, but FedEx will not refund it automatically.
Redirecting to a FedEx location instead of another address
If you cannot receive the package at a new residential or business address, you can redirect it to a FedEx Office, FedEx Ground location, or FedEx Station where you can pick it up yourself. This option is often faster than changing the address to another building, and it keeps the package in FedEx's control.
To redirect to a FedEx location, use the "Delivery Options" link on the tracking page and select "Hold for Pickup" or "Change Delivery Location." FedEx will show you nearby locations and their hours. The package will be held there for a set number of days (usually 5 to 7 business days); if you don't pick it up by then, FedEx will return it to the sender.
Some FedEx locations charge a small pickup fee, though most do not. Call the location directly before redirecting to confirm they can receive the package and whether there's a fee.
Why some redirects fail and what to do
A redirect can fail for several reasons. The most common is that the package has already reached the delivery facility in your area—once it's there, the system locks it and won't allow online changes. Another reason is that the new address is outside the service area for that particular FedEx service type, or the address format is invalid (missing apartment number, incorrect zip code, etc.).
If your redirect fails online, call FedEx Customer Service when ready. A representative can sometimes override system blocks or find a workaround that the website cannot. If they cannot redirect it either, your options are to refuse the delivery or to contact the sender and ask them to file a claim with FedEx for misdelivery once the package arrives at the wrong address.
Misdelivery claims take longer to resolve (usually 2 to 4 weeks) and don't always result in the package being sent to you, so refusing the delivery and having it returned to the sender is usually faster if you catch it in time.
Frequently Asked Questions
Can I change the address if the package is already out for delivery?
No. Once the package is on the delivery truck, you cannot change the address online or by phone. Your only option is to refuse the delivery when the driver arrives. The package will then be returned to the sender, and you can ask them to ship it again to the correct address.
How much does it cost to change a FedEx delivery address?
FedEx typically charges $5 to $15 per redirect, depending on the service type and destination. The fee does not explore if FedEx made the error. You can ask the representative whether a fee applies before confirming the redirect.
What if I don't have the tracking number?
Call FedEx Customer Service at 1-800-463-3339 with the sender's name and the approximate ship date. The representative can search for the package and help you redirect it if you provide enough details to identify it.
How long does a redirect take?
If you redirect before the package reaches the delivery facility in your area, it usually arrives at the new address within 1 to 3 business days. If you refuse the delivery, the return to the sender takes 3 to 7 business days, and then the sender must ship it again.
Can I redirect a package to someone else's address?
Yes. You can change the delivery address to any valid address—a different person's home, a business, or a FedEx location. FedEx does not require the recipient's permission, though it's a good idea to contact them first to make sure they're home to receive it.