You can change your FedEx delivery address before the package arrives, but the method depends on when you catch the mistake

FedEx lets you change where a package goes, but you have a narrow window — usually before the package reaches the delivery facility in your area. If you catch it early enough, you can reroute it online, by phone, or through the FedEx app. If the truck is already out for delivery that day, you will need to call and speak to someone directly, and they may not be able to stop it in time.

The fastest way is through your FedEx account online or the mobile app, where you can see the tracking number and change the address yourself in minutes. If you do not have a tracking number or the package is already in local delivery, call FedEx at 1-800-463-3339 and have your tracking number ready. Be prepared that if the driver is already on the route, FedEx may not be able to intercept it, and you may have to refuse the delivery and wait for it to return to the sender.

Key Takeaways

  • You can change the delivery address online through your FedEx account or the FedEx app if you catch it before the package reaches your local delivery facility.
  • Calling FedEx at 1-800-463-3339 with your tracking number is the fastest way to reach a person if the online option does not work or the package is already in delivery.
  • If the delivery truck is already out for your route, FedEx may not be able to stop the driver, and you may need to refuse the package and have it returned.
  • Changing the address costs nothing, but the new address must be a valid FedEx delivery location — you cannot change it to a PO box or a location FedEx does not serve.
  • The sooner you notice the wrong address, the better your chances of rerouting the package; waiting until the day of delivery makes it much harder.

Change the address online through your FedEx account

Log into your FedEx account at fedex.com and find the tracking number for the package you need to reroute. Click on the shipment to open the tracking details. Look for a button or link that says "Change Delivery" or "Delivery Options" — the exact wording varies depending on the type of shipment and when it was sent.

Click that option and enter the new address. FedEx will tell you whether the change is possible based on where the package currently is in the network. If the package has not yet reached the local delivery facility, the system will usually allow the change right away. If it has already arrived at the facility, you will see a message saying the change cannot be made online, and you will need to call instead.

After you submit the new address, FedEx will send you a confirmation email with the updated delivery details. Save this email in case you need to reference it later. The package will now be routed to the new address, assuming the change went through before the delivery window.

Use the FedEx mobile app for faster rerouting

The FedEx app works the same way as the website but is often faster if you are on the go. Open the app, tap "Track," and enter your tracking number. When the shipment details appear, look for "Delivery Options" or "Change Delivery" and tap it.

Enter the new address and confirm. The app will show you when ready whether the change is possible. If it is, you will get a confirmation right away. If the package is already too far along in the delivery process, the app will tell you that you need to call FedEx instead.

Call FedEx if the online option does not work

If you cannot change the address online or the app tells you to call, dial 1-800-463-3339. Have your tracking number ready before you call. A FedEx representative will look up your shipment and tell you whether they can reroute it.

If the package is still in transit to your area, they can usually change the address over the phone. If the delivery truck is already out for your route, they may not be able to stop the driver, but they will try. Be honest about the time — if it is early morning and the package has not been picked up yet, your chances are much better than if it is afternoon and the driver is already on the road.

The representative may ask you to confirm the new address and may send you a confirmation number. Write down this number in case you need to reference the call later. If they cannot intercept the package, ask about refusing the delivery so it returns to the sender, and then you can have it shipped to the correct address.

What addresses FedEx can and cannot deliver to

FedEx can deliver to a residential address, a business address, or a FedEx location like a FedEx Office or FedEx Hold at Location. They cannot deliver to a PO box, a mailbox store, or an address they do not serve. If you try to change the address to a PO box, the system will reject it.

If you need the package at a different location, consider using FedEx Hold at Location instead. This service lets you pick up the package at a nearby FedEx location rather than having it delivered to your home. You can request this through the app or by calling, and it usually works even if the package is already in local delivery.

Refuse the delivery and have it returned if you cannot change the address

If the package is already out for delivery and you cannot reach FedEx in time to change the address, you have one option: refuse the delivery. When the driver arrives, tell them you refuse the package. The driver will mark it as refused, and it will go back to the sender.

Once it returns to the sender, you can contact the sender (the business or person who shipped it) and ask them to reship it to the correct address. This takes longer than changing the address would have, so it is worth trying to call FedEx first. If you are not home when the driver arrives, you can also leave a note on your door saying "Refuse delivery," but calling FedEx is more reliable because the driver may not see the note.

Why the address change might not work

The most common reason an address change fails is timing. FedEx processes packages in stages: first they move through the national network, then they arrive at your local delivery facility, and finally they go out on the delivery truck. Once the package is on the truck, it is very hard to stop. If you wait until the day of delivery to change the address, you are probably too late.

Another reason is that the new address is not a valid FedEx delivery location. If you try to change it to a PO box, a mailbox store, or an address in a rural area FedEx does not serve, the system will reject it. Check that the new address is complete and correct before you submit it.

If you are changing the address because the original one was wrong, double-check the spelling and zip code. A small typo can cause the system to reject the address. If you are unsure whether FedEx serves the new address, call them and ask before you try to change it online.

Frequently Asked Questions

Can I change the address if the package is already out for delivery today?

Maybe, but it depends on the time and how far along the route the driver is. Call FedEx at 1-800-463-3339 as soon as you realize the mistake. If it is early morning, they may be able to stop the driver. If it is afternoon, the driver is probably too far along. If they cannot intercept it, you can refuse the delivery and have it returned to the sender.

Is there a fee to change the delivery address?

No, changing the address is free. FedEx does not charge for rerouting a package to a different address, as long as the change is made before the package reaches the local delivery facility.

What if I want the package held at a FedEx location instead of delivered to my home?

You can request FedEx Hold at Location through the app, the website, or by calling 1-800-463-3339. This works even if the package is already in local delivery. The package will be held at a nearby FedEx Office or FedEx location, and you can pick it up at your convenience.

Can I change the address to someone else's house?

Yes, you can change it to any valid FedEx delivery address, including someone else's home or business. However, if you are not the sender, you may need to contact the sender first to get permission, depending on the sender's policies.

What happens if I refuse the delivery?

The driver will mark the package as refused, and it will be returned to the sender. The sender will then need to reship it to the correct address. This takes several extra days, so it is better to change the address before delivery if possible.