You can change feedback on eBay, but only within 60 days of leaving it
eBay lets you revise or remove feedback you left for a seller or buyer, but there is a time limit. You have 60 days from the date you left the feedback to make changes. After that window closes, you cannot edit it yourself—you would need to contact eBay's Resolution Center and explain why the feedback should be changed, though eBay does not always grant these requests.
The process is straightforward if you are within the 60-day window. You go to your feedback profile, find the feedback you left, and choose to revise or remove it. If you remove it entirely, it disappears from the seller's or buyer's feedback score. If you revise it, the updated version replaces the original, and a note appears showing that the feedback was edited.
Key Takeaways
- You have 60 days from the date you left feedback to change or remove it yourself through your eBay account.
- After 60 days, you cannot edit feedback on your own and must contact eBay's Resolution Center with an explanation if you want it changed.
- Removing feedback erases it from the seller's or buyer's score; revising it replaces the original text and shows it was edited.
- If a seller or buyer asks you to change your feedback, do not agree to do so in exchange for a refund or other compensation—eBay considers this feedback manipulation.
How to revise feedback within 60 days
Log into your eBay account and go to Account > Feedback. You will see a list of all feedback you have left. Find the transaction you want to change and click on it. You will see two options: "Revise feedback" or "Remove feedback."
If you choose "Revise feedback," you can edit the text, the rating (the number of stars), or both. Type your new feedback and click "Submit." The updated version will replace the original when ready. A small note will appear next to the feedback showing that it was edited, along with the date of the edit.
If you choose "Remove feedback," the feedback will be deleted entirely and will no longer count toward the seller's or buyer's feedback score. This action is permanent and cannot be undone, so make sure before you confirm.
What happens after the 60-day window closes
Once 60 days have passed, the "Revise feedback" and "Remove feedback" buttons disappear from your account. At that point, you cannot change the feedback yourself. If you still want it changed, you will need to contact eBay through the Resolution Center.
Go to Resolution Center > Contact us and explain why the feedback should be changed or removed. eBay will review your request, but approval is not may provide. eBay is more likely to remove feedback if it violates their policies—for example, if it contains profanity, personal information, or false claims—rather than straightforward because you changed your mind about the transaction.
If eBay denies your request, the feedback will remain on the seller's or buyer's record. There is no appeal process for denied feedback removal requests.
Why you might want to change feedback
Common reasons people revise feedback include discovering the item worked better than expected after using it, realizing the shipping delay was not the seller's fault, or noticing a mistake in the original rating. You might also remove feedback if you left it by accident or if the transaction was resolved after you initially left negative feedback.
If a seller or buyer contacts you asking you to change your feedback in exchange for a refund, partial refund, or other compensation, do not do it. eBay prohibits this kind of feedback manipulation. If you report it, eBay may take action against the other party's account.
The difference between revising and removing feedback
When you revise feedback, the new version replaces the old one, but a note shows that it was edited. The seller or buyer can see that the feedback changed. This is useful if you want to correct a mistake or add new information while keeping a record that you updated it.
When you remove feedback, it disappears completely from the seller's or buyer's feedback profile and no longer affects their score. The other party will see that feedback from you is gone, but they will not see what it said. This is useful if you left feedback by accident or if you believe the feedback was unfair.
Feedback left by others about you
If someone else left feedback about you that you want to change, the process is different. You cannot edit or remove feedback that other people left for you. You can only request that eBay remove it if it violates their policies.
If a seller or buyer left feedback about you that you believe is unfair, inaccurate, or abusive, contact eBay through the Resolution Center and explain why. eBay will review it and may remove it if it breaks their feedback rules. If eBay does not remove it, you can leave a response to the feedback (up to 80 characters) to address the concern publicly on your profile.
Frequently Asked Questions
Can I change feedback I left more than 60 days ago?
Not on your own. You would need to contact eBay's Resolution Center and explain why the feedback should be changed. eBay reviews these requests but does not always grant them. Approval is more likely if the feedback violates eBay's policies rather than if you straightforward changed your mind.
What if the seller asks me to change my negative feedback?
You can change it if you genuinely believe it was unfair or inaccurate. However, do not change it in exchange for a refund or compensation—eBay considers this feedback manipulation and may penalize both accounts. If the seller is pressuring you, report it to eBay.
Will the seller know if I revise my feedback?
Yes. When you revise feedback, a note appears showing that it was edited. The seller can see the updated text and the date you made the change. If you remove feedback entirely, the seller will see that your feedback is gone, but they will not see what it originally said.
Can I remove feedback I left by accident?
Yes, if you are within 60 days. Go to your feedback profile, find the feedback, and click "Remove feedback." If more than 60 days have passed, contact eBay's Resolution Center and explain that it was left by accident. eBay may remove it, though there is no may provide.
What if I want to respond to negative feedback someone left about me?
You cannot remove or edit feedback left by others, but you can post a response up to 80 characters long. Go to your feedback profile, find the feedback, and click "Respond." Your response will appear publicly next to the feedback so other buyers can see your side of the story.