Reset Netflix by Signing Out and Back In
The fastest way to reset Netflix on a Samsung TV is to sign out of your account and sign back in. This clears your cached data and fixes most playback problems, login errors, and buffering issues without affecting your Netflix account or watch history.
Open Netflix on your Samsung TV. Press the up arrow on your remote to reach the top menu, then navigate to your profile icon in the upper right corner. Select it and choose "Sign out." Wait a few seconds, then open Netflix again and sign back in with your email and password. Your account settings and watch history remain unchanged.
This method works for most common Netflix problems: the app freezing, shows not loading, error codes appearing on screen, or the app crashing when you try to play something. If signing out and back in does not fix the issue, move to a full app reset.
Key Takeaways
- Signing out and signing back in fixes most Netflix problems and takes less than two minutes.
- A full app reset removes all Netflix data from your TV but does not delete your Netflix account or watch history.
- Restarting your Samsung TV by unplugging it for 30 seconds often fixes streaming problems before you reset the app.
- If Netflix still does not work after a reset, uninstall and reinstall the app from the Samsung App Store.
- Netflix error codes like UI-113, tvq-st-101, and nw-2-5 usually clear after a sign-out or app reset.
Perform a Full Netflix App Reset
If signing out does not work, reset the Netflix app itself. This removes all stored data from your TV but keeps your Netflix account intact—your watch history, saved shows, and profile settings stay the same when you sign back in.
Go to your Samsung TV's home screen and find Settings in the menu. Select Apps, then find Netflix in the list. Open Netflix and choose "Clear Cache" first. This removes temporary files without uninstalling the app. If the problem continues, select "Clear Data" instead, which removes everything the app stored on your TV.
After clearing data, open Netflix again. You will be signed out automatically. Sign back in with your email and password. The app will read fresh data from Netflix's servers, which often solves problems that a straightforward sign-out cannot fix.
Restart Your Samsung TV
Before resetting Netflix, restart your TV itself. Many streaming problems come from your TV's memory filling up or a temporary connection glitch, not from Netflix. A restart takes 30 seconds and fixes these issues without touching the Netflix app.
Unplug your Samsung TV from the power outlet. Wait 30 seconds—this clears your TV's temporary memory. Plug it back in and turn it on. Once it fully loads, open Netflix and try playing something. If Netflix works now, you are done. If it still does not work, proceed with signing out or resetting the app.
Uninstall and Reinstall Netflix
If clearing data does not work, remove Netflix completely and install it fresh from the Samsung App Store. This gives you a brand-new version of the app with no leftover problems from the old installation.
Go to Settings on your Samsung TV, select Apps, find Netflix, and choose "Uninstall." Confirm the removal. Wait a few seconds, then go to the Samsung App Store (usually labeled "Apps" on your home screen). Search for Netflix, select it, and choose "Install." The app will read and set up automatically.
Once installation finishes, open Netflix and sign in. Your account, watch history, and profiles will all be there because they are stored on Netflix's servers, not on your TV.
Check Your Internet Connection
Netflix problems often come from a weak or unstable internet connection, not from the app itself. Before resetting Netflix multiple times, make sure your TV has a strong connection to your network.
On your Samsung TV, go to Settings and select Network. Choose "Network Status" to see your connection speed and signal strength. If your signal is weak, move your router closer to your TV or use an ethernet cable if your TV has a port. If your internet is down entirely, restart your router by unplugging it for 30 seconds.
Run a speed test through your TV's browser if available, or check your internet speed on another device. Netflix needs at least 3 Mbps for HD streaming and 25 Mbps for 4K. If your speed is lower, contact your internet provider or move closer to your router.
Understand Netflix Error Codes
Netflix shows error codes when something specific goes wrong. Knowing what the code means helps you fix the right thing instead of resetting the app unnecessarily.
UI-113 means Netflix cannot reach its servers—usually a network problem, not an app problem. Restart your router and TV. tvq-st-101 means your account is signed in on too many devices at once. Sign out on other devices or wait a few minutes for Netflix to update. nw-2-5 means your internet connection dropped. Check your WiFi or ethernet cable. tvq-pb-101 means the video file is corrupted on Netflix's end. Try a different show or wait a few hours and try again.
Most error codes clear after a sign-out and sign-in. If an error code appears again after you reset Netflix and restart your TV, write down the exact code and check Netflix's help website for that specific error.
Frequently Asked Questions
Will resetting Netflix delete my watch history and saved shows?
No. Your watch history, saved shows, and profile settings are stored on Netflix's servers, not on your TV. Resetting the app on your TV only removes temporary files. When you sign back in, everything comes back exactly as it was.
How long does it take to reset Netflix?
Signing out and back in takes about two minutes. Clearing cache or data takes another minute. Uninstalling and reinstalling takes five to ten minutes depending on your internet speed. A TV restart takes about one minute.
What should I do if Netflix still does not work after resetting?
Restart your TV and router, check your internet connection speed, and make sure Netflix is updated to the latest version in the Samsung App Store. If it still does not work, contact Netflix support through their website or app on another device.
Can I reset Netflix without losing my account?
Yes. Resetting the app on your TV does not touch your Netflix account. Your account lives on Netflix's servers. You will straightforward sign back in after the reset and everything will be there.
Do I need to reset Netflix if I just want to switch accounts?
No. Just sign out from your current profile and sign in with a different email and password. You do not need to reset the app to change accounts.