Where to find the audio description setting

Audio description on a Samsung TV is controlled through the Accessibility menu, not the main sound settings. The exact path depends on your TV's age and software version, but the process is similar across most Samsung models made in the last five years.

Start by pressing the Menu button on your remote. From there, look for Settings (sometimes labeled as a gear icon). Once you're in Settings, navigate to General, then Accessibility. Inside Accessibility, you'll see an option called Audio Description or Audio Guidance—this is what you need to turn off.

If you cannot find Accessibility in the General menu, try looking under Sound settings instead. Some older Samsung models place the audio description toggle there rather than in Accessibility.

Key Takeaways

  • Audio description is found in Settings > General > Accessibility on most Samsung TVs, not in the main sound menu.
  • Once you locate the Audio Description or Audio Guidance option, you can toggle it off when ready—the change takes effect right away.
  • If your remote has a dedicated Accessibility button, pressing it may open the audio description menu directly without navigating through Settings.
  • Audio description settings are separate from closed captions and do not affect subtitle display.

Turning off audio description with your remote

Once you've navigated to the Audio Description setting, you'll see a toggle or on/off button. Highlight it using your remote's arrow buttons and press Enter or Select to turn it off. The setting changes when ready—you don't need to restart the TV or confirm the change on another screen.

Some Samsung remotes have a dedicated Accessibility button (often marked with a wheelchair symbol or labeled "A"). If your remote has this button, pressing it once or twice may take you directly to the audio description menu, skipping the Settings navigation entirely. Check your remote's button layout to see if this shortcut is available.

Why audio description turns on by itself

Audio description sometimes activates on its own when you change inputs, switch channels, or restart the TV. This usually happens if the broadcast itself has audio description enabled, or if a streaming app (like Netflix or Prime Video) is set to play described audio by default.

If audio description keeps turning back on after you've disabled it, check whether the problem is specific to one channel or app. If it happens only on certain content, the issue is likely that the broadcast or app is sending described audio, not that your TV setting has reset. In that case, you may need to adjust the audio track within the app or contact the broadcaster.

Audio description versus closed captions

Audio description and closed captions are two separate features. Audio description is a narrated track that describes what's happening on screen—useful for people with vision loss. Closed captions display dialogue and sound effects as text on screen.

Turning off audio description does not affect captions, and turning off captions does not affect audio description. If you want to disable captions as well, that setting is usually in Accessibility under Caption or Subtitle settings, or sometimes in the Sound menu depending on your model.

Checking which audio track is playing

If you hear a described audio track but cannot find the setting to turn it off, the audio description may be coming from the broadcast or app rather than your TV's accessibility feature. To check which audio track is active, press the Tools or Info button on your remote while watching content.

A menu should appear showing the current audio track. Look for options like "English," "English (Descriptive)," or "English (Audio Description)." If a descriptive track is selected, you can usually switch to the standard English track from this menu. This approach works on most Samsung TVs and is often faster than navigating to Settings.

Resetting audio settings to defaults

If you've made multiple changes to your audio and accessibility settings and want to start fresh, Samsung TVs allow you to reset sound settings without resetting the entire TV. Go to Settings > Sound > informed Settings (or Sound > Sound informed Settings depending on your model) and look for a Reset option.

This will return all sound and audio-related settings to factory defaults, including audio description, volume levels, and sound mode. Your picture settings, apps, and other preferences will not be affected. After a reset, you can manually adjust only the settings you want to change.

Frequently Asked Questions

Why do I hear a second voice describing the show?

That's audio description—a separate narration track that describes action, scene changes, and visual details. It's enabled either in your TV's Accessibility menu or selected as the active audio track in the app or broadcast. Check both your TV settings and the current audio track selection to find where it's turned on.

Can I turn off audio description for just one app?

Yes. Apps like Netflix, Prime Video, and Disney+ have their own audio track settings separate from your TV's accessibility menu. Open the app, start playing content, and look for an audio or track selection button (often marked with a speaker icon or "CC" button). Select the standard audio track instead of the descriptive one.

Does audio description use extra bandwidth or data?

No. Audio description is either part of the broadcast signal (for cable and satellite) or bundled with the stream (for apps). Turning it on or off does not change how much data you use or how fast your internet needs to be.

What if the audio description setting is grayed out?

A grayed-out setting usually means your TV is in a restricted mode or a parental control is active. Check Settings > General > System Manager > Parental Settings to see if restrictions are enabled. You may need to enter a PIN to unlock the setting.

Will turning off audio description affect other people's profiles on my TV?

If your Samsung TV has multiple user profiles, accessibility settings may be profile-specific or TV-wide depending on your model. If one person needs audio description and another doesn't, check whether your TV supports per-profile accessibility settings in Settings > General > User and Account.