Where to find the closed caption settings

Closed captions on Samsung TVs are controlled through the settings menu, not through a dedicated button on the remote. The exact path depends on your TV model and software version, but the process is nearly identical across recent Samsung models.

Press the Menu button on your Samsung remote. On newer remotes, this button may be labeled with three horizontal lines (often called a "hamburger" menu). Once the menu appears on screen, look for an option labeled Settings, System, or General—the first menu item is usually one of these.

Key Takeaways

  • Open the Menu on your remote, then navigate to Settings or System, then Accessibility to find closed caption controls.
  • You can turn captions off entirely, or set them to appear only when the sound is muted.
  • Some Samsung TVs let you customize caption size, font, and background color in the same Accessibility menu.
  • If captions are turned on by your cable or streaming box instead of the TV itself, you will need to disable them in that device's settings instead.

Navigating to the Accessibility menu

Once you are in Settings or System, look for a submenu called Accessibility or Closed Caption. Use the arrow buttons on your remote to highlight the option, then press Enter or Select. This menu contains all the caption controls for your TV.

If you do not see Accessibility in the main Settings menu, try scrolling down—it is often near the bottom of the list. On some older Samsung models, captions may be under a menu called Picture or Sound instead, though this is less common on TVs made after 2018.

Turning captions off completely

In the Accessibility or Closed Caption menu, you will see an option that says Closed Caption, CC, or Captions. Highlight this option and press Enter. A submenu will appear with choices like Off, On, or Auto.

Select Off to disable captions entirely. Your TV will no longer display text at the bottom of the screen during programs that offer captions. Press the back or exit button on your remote to save the change and return to the main menu. The setting takes effect when ready—you do not need to restart the TV.

Using the Auto or On Demand option

If you want captions only when you need them, choose Auto instead of Off. This setting displays captions automatically when the TV detects that the sound is muted or very low. When you unmute the sound, captions disappear.

Some Samsung models also offer an On Demand option, which means captions appear only when you press a dedicated button on the remote—usually the CC button if your remote has one. This gives you the most control: captions stay off by default and appear only when you press the button.

Customizing caption appearance

While you are in the Accessibility menu, you may see additional options to change how captions look. These typically include Caption Size (small, medium, large), Font, and Background Color. If captions are hard to read on your TV, increasing the size or changing the background color can help.

Adjust these settings to your preference, then save and exit. The changes explore the next time captions appear on screen. If you ever want to return to the default appearance, you can usually find a Reset option in the same menu.

When captions come from your cable or streaming box

If you are using a cable box, satellite receiver, or streaming device (like a Roku or Apple TV) connected to your Samsung TV, the captions may be controlled by that device instead of the TV itself. In this case, turning off captions on the TV will not work—you need to disable them in the device's settings.

Check the remote that came with your cable box or streaming device for a CC or Captions button. If your remote has one, press it to toggle captions off. If not, look in that device's settings menu (usually accessed through a Menu or Settings button on its own remote) and find the closed caption option there. The TV settings and the device settings are separate, so you may need to adjust both if captions are still appearing.

Troubleshooting captions that won't turn off

If captions remain on even after you have turned them off in the TV settings, the captions are likely being sent by your cable box, streaming device, or the broadcast itself. Try pressing the CC button on your remote if one exists—this often toggles captions on and off regardless of the menu settings.

If the CC button does not work, check whether your streaming app (Netflix, Hulu, YouTube, etc.) has its own caption settings. Many apps let you turn captions on or off within the app itself, overriding the TV's settings. Open the app, start playing a show, and look for a settings or gear icon—captions are usually controlled there. If captions are still appearing after checking both the TV and the app, the broadcast or channel itself may have captions burned into the video, which cannot be turned off.

Frequently Asked Questions

Does turning off captions on the TV affect captions on streaming apps?

No. Netflix, YouTube, Hulu, and other streaming apps have their own caption settings that override the TV's settings. If captions are on in the app, they will appear even if the TV's captions are turned off. You must turn off captions in both places if you want them completely disabled.

Why do captions keep turning back on after I turn them off?

Some Samsung TVs have a feature that automatically turns captions on when the sound is muted. Check the Accessibility menu for an option called Auto On Mute or Captions On Mute and turn it off. Also verify that your cable box or streaming device is not overriding the TV setting.

Can I turn off captions for just one channel or app?

The TV's caption setting applies to all channels and inputs. However, individual apps like Netflix and YouTube have their own caption controls, so you can turn captions off in the app while leaving them on in the TV settings for broadcast channels.

What if my remote does not have a Menu button?

On newer Samsung remotes without a physical Menu button, press the button with three horizontal lines (the hamburger menu icon) at the top of the remote. This opens the same settings menu as the Menu button on older remotes.