The fastest way to turn off captions

Press the CC button on your Samsung remote. On most models made in the last ten years, this button sits near the top or middle of the remote and has "CC" printed on it. One press turns captions off; pressing it again turns them back on. If your remote does not have a dedicated CC button, hold down the Settings button (usually marked with a gear icon) for two to three seconds, then look for a Captions or Accessibility menu.

If the CC button does not work, your TV may be set to a different caption mode. Some Samsung models cycle through caption states — off, on, and on-with-mute — rather than toggling directly. Press the button two or three times to cycle through all states and confirm captions are fully off.

Key Takeaways

  • The CC button on your remote is the quickest way to turn captions off on almost all Samsung TVs.
  • If your remote has no CC button, go to Settings, then Captions or Accessibility, and toggle captions off there.
  • Some Samsung models cycle through multiple caption states, so you may need to press the button more than once.
  • Turning captions off on one input does not turn them off on all inputs — you may need to repeat the step for different sources.

Using the Settings menu if your remote has no CC button

Press the Menu or Home button on your remote to open the main menu. Navigate to Settings (usually shown as a gear icon). From there, look for General, Accessibility, or Captions — the exact name varies by model year.

Once you find the captions section, you will see an option labeled Caption, Closed Caption, or CC. Select it and choose Off. Some models also show a Caption Mode option; make sure that is set to Off as well, not just to a different mode like "On Mute" or "On Mute Always".

Exit the menu by pressing Exit or Back. Captions should now be off. If they reappear on a different channel or input, repeat these steps — Samsung TVs sometimes store caption settings separately for each input source.

Why captions stay on even after you turn them off

The most common reason captions reappear is that your TV stores caption settings for each input separately. If you watch cable on HDMI 1 and streaming on HDMI 2, turning captions off on HDMI 1 does not turn them off on HDMI 2. Switch to the input where captions are still showing and turn them off there as well.

A second reason is that some apps — like Netflix, YouTube, or Hulu — have their own caption controls that override your TV's settings. If captions are on inside the app itself, turning off your TV's captions will not stop them. Open the app's menu or settings and look for a Subtitles, Captions, or CC option, then turn it off there.

If captions are stuck on and you cannot find the setting, try unplugging your TV for 30 seconds, then plugging it back in. This resets the TV's memory and often clears stuck caption settings. After the TV restarts, try turning captions off again using the CC button or Settings menu.

Different caption modes on Samsung TVs

Some Samsung models offer more than just "on" and "off." You may see options like On, On Mute, On Mute Always, or Default. These modes control when captions appear:

  • Off — no captions at any time.
  • On — captions appear whenever the broadcast or app includes them.
  • On Mute — captions appear only when the TV volume is muted.
  • On Mute Always — captions appear whenever the TV is muted, even if you unmute it later in the same program.

If you want captions completely off, choose Off, not On Mute. If you only want captions when the sound is muted, choose On Mute. Check your TV's current setting in the Captions menu to see which mode is active.

Turning off captions for specific apps

If captions are on only when you use Netflix, Hulu, YouTube, or another streaming app, the app itself has captions turned on. Your TV's caption settings do not control what happens inside the app.

Open the app and look for a menu button, usually three dots or lines in a corner of the screen. Select Settings, Preferences, or Subtitles. Find the captions or subtitles option and turn it off. The exact steps vary by app, but most have this setting in the main menu or in a playback menu that appears while a video is playing.

If you cannot find the setting in the app, try pausing the video and looking for a CC icon or subtitle button on the playback controls. Clicking it usually opens a menu where you can turn captions off or choose a different language.

Resetting caption settings to factory defaults

If captions are stuck on or behaving strangely, you can reset your TV's caption settings without resetting everything else. Go to Settings > General > Reset (or Initialization on older models). Look for an option that says Reset Caption Settings, Reset Accessibility Settings, or similar. Select it and confirm.

This resets only the caption and accessibility settings to what Samsung set them to at the factory — it does not erase your apps, passwords, or picture settings. After the reset, captions should be off by default. If they turn back on, use the CC button or Settings menu to turn them off again.

If you do not see a reset option for captions alone, you can perform a full factory reset, but that will erase all your settings, apps, and login information. Only do this if captions remain stuck after trying all other steps, and only if you are comfortable setting up your TV again from scratch.

Frequently Asked Questions

Why do captions turn back on by themselves?

Your TV may have a setting that automatically turns captions on when the volume is very low or muted. Check your Accessibility or Captions menu for an option like "Auto Caption" or "Caption on Mute" and turn it off. Some apps also turn captions on by default the first time you use them.

Can I turn off captions for just one channel?

No. Your TV's caption setting applies to all channels and inputs. If you want captions off, they will be off everywhere until you turn them back on. Some apps let you turn captions off for that app only, but the TV itself does not offer per-channel control.

My remote CC button does not work. What should I do?

The button may be broken, or your remote may not be paired with your TV. Try replacing the batteries in the remote first. If that does not work, use the Settings menu instead: press Home or Menu, go to Settings > Captions, and turn captions off there. You can also buy a replacement Samsung remote that matches your TV model.

Do I need to turn off captions on my cable box separately?

It depends. If your cable box has its own remote, it may have its own CC button and caption settings. Try pressing the CC button on your cable box remote first. If that does not work, use your TV's CC button or Settings menu instead. Some cable boxes pass caption control to the TV, while others handle it themselves.

Will turning off captions affect my picture quality?

No. Captions are text overlaid on top of the picture and do not change how the image is displayed. Turning them off or on has no effect on brightness, contrast, resolution, or any other picture setting.